Earnings for Concierges in the United States come in at around $12.84 per hour on average. The company is the biggest factor affecting pay for this group, followed by geography and tenure. Female Concierges survey participants are more prevalent than men — 68 percent of professionals. Job satisfaction is reported as high by the vast majority of workers. Nearly two in five of professionals in this line of work do not receive benefits; however, more than half report medical coverage and approximately one-half claim dental coverage as well. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
|Salary||$23,477 - $48,116|
|Bonus||$148.48 - $3,693|
|Commission||$783 - $7,660|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$21,052 - $41,288|
|Hourly Rate||$9.96 - $17.96|
|Hourly Tips||$0.00 - $3.76|
|Overtime||$12.70 - $29.66|
|Bonus||$148.48 - $3,693|
|Commission||$783 - $7,660|
|Total Pay (||$21,052 - $41,288|
Job Description for Concierge
A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees.Read More...
Especially in hotel settings, the concierge is called upon by guests to help recommend shopping and dining choices nearby; they must be able to provide good and reassuring advice in these situations. He or she also normally must have a network of local businesses to facilitate this. The concierge will normally also need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well.
The concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or dropped off. As such, the concierge needs excellent organization skills to manage the number and variety of guests and their needs. The concierge needs excellent interpersonal skills, and is expected to recognize opportunities to exceed guest expectations. They must be able to think quickly and possess an excellent facility for recalling details.
Normally this position has set hours, but it is not unusual for nicer hotels to have 24-hour concierge services, so there may be day shifts or night shifts depending upon the employer. Normally a concierge is required to have extensive experience in customer service within the hospitality industry, and most hotels and shopping malls hire from within for this position.
- Creates a positive experience for guests by attending to needs and answering questions.
- Performs various administrative/managerial tasks in support of facility's mission.
- Welcomes guests/new customers to facility.
Common Career Paths for Concierge
It's not very common for Concierges to move on to become Executive Assistants. Average pay for an Executive Assistant is $46K annually. Guest Services Hotel Managers or Concierge Managers are common next-step roles for Concierges moving up in their careers; annual pay for Guest Services Hotel Managers is $6K higher on average, and it's $11K higher for Concierge Managers.
Popular Employer Salaries for Concierge
Concierges flock to Hyatt Regency, Emeritus, Assisted Living, Sunrise Senior Living, Inc., Equity Residential, and Marriott International, Inc., highly regarded companies that employ a generous number of people in this profession. Concierges flock to Lesconcierges for generous paychecks, where average earnings of $47K lead the pack in compensation. Other leaders in compensation levels are Equity Residential at $37K, Marriott International, Inc. at $29K, and Capitol Concierge, Inc., where Concierges annually earn $27K.
Earnings fall especially short at Emeritus, Assisted Living, where the median salary of $21K is the lowest in the field, less than half of the top paying company's rate. Others at the bottom of the scale for this job include Sunrise Senior Living, Inc. at $21K, The Walt Disney Company at $24K, and Hyatt Regency, where $25K is the norm.
Popular Skills for Concierge
Concierges report a narrow range of specific skills. Most notably, skills in Sales, Oral / Verbal Communication, Customer Service, and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Customer Service. It is often found that people who know Customer Relations are also skilled in Oral / Verbal Communication.
Pay by Experience Level for Concierge
Pay by Experience for a Concierge has a positive trend. An entry-level Concierge with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 559 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Concierge with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 216 salaries. An experienced Concierge which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 135 salaries. A Concierge with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 36 salaries.
Pay Difference by Location
For those looking to make money, Concierges in New York enjoy an exceptional pay rate, 35 percent above the national average. Concierges can also look forward to large paychecks in cities like Chicago (+27 percent), Seattle (+19 percent), Los Angeles (+10 percent), and Boston (+10 percent). In St. Louis, salaries are 11 percent below the national average and represent the lowest-paying market. Below-median salaries also turn up in Austin and Naples (11 percent lower and 9 percent lower, respectively).
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Key Stats for Concierge
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