A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees.
Welcomes guests/new customers to facility.
Performs various administrative/managerial tasks in support of facility's mission.
Creates a positive experience for guests by attending to needs and answering questions.