Customer Service Trainer, Call Center Salary

Call Center Customer Service Trainers in the United States may have to scrimp and save; the median compensation is $41K annually. Cash earnings for Call Center Customer Service Trainers — which occasionally include more than $5K from bonuses and more than $4K from profit sharing — stretch from around $25K to approximately $54K. Career length is the biggest factor affecting pay for this group, followed by geography and the specific company. Work is enjoyable for Call Center Customer Service Trainers, who typically claim high levels of job satisfaction. A strong majority report receiving medical and dental coverage from their employers and more than half collect vision insurance. There are more female Call Center Customer Service Trainers who answered the questionnaire than male, making up 66 percent. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$28,296 - $54,164
(Median)
$28K
$41K
$54K
MEDIAN: $40,518
10%
50%
90%

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$9.96 - $21.19
(Median)
$10
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,296 - $54,164  
   
Bonus
$0.00 - $5,106  
Profit Sharing
$0.00 - $3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,469 - $53,890  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 360
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.96 - $21.19  
   
Overtime
$14.25 - $32.35  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,106  
   
Profit Sharing
$0.00 - $3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,469 - $53,890  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 251
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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Call Center Customer Service Trainers might see a strong upturn in salary after transitioning into upper-level roles such as Training Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $62K per year. Typical career progression for a Call Center Customer Service Trainer involves becoming an Instructional Designer of Training & Development or a Call Center Manager, roles that pay $16K more and $14K more on average.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


Popular Skills for Customer Service Trainer, Call Center


Survey results imply that Call Center Customer Service Trainers put a diverse skill set to use. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 41 percent, 8 percent, and 6 percent, respectively. Most people skilled in Customer Service are similarly competent in Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Customer Service Trainers with a lot of experience do not necessarily enjoy more money. People who have worked for fewer than five years bring home $35K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $39K. Call Center Customer Service Trainers see a median salary of $42K after reaching one to two decades on the job. In the end, more experience does seem to mean larger paychecks; seasoned Call Center Customer Service Trainers with more than 20 years of experience earn a predictably higher median salary of $51K.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

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Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$38,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 41%

Training Management
up arrow 8%


Training
up arrow 1%

National Average
$38,000

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 127 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
28%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 77%
vision benefits Vision: 68% employee benefits None: 19%
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