Customer Service Trainer, Call Center Salary

Pay for Call Center Customer Service Trainers in the United States is very modest at just $41K annually. Total incomes of Call Center Customer Service Trainers incorporate potential for, in a few cases, more than $5K from bonuses and close to $3K from profit sharing; these performance components cause packages to range between $25K and $53K. While geography and the particular employer impact pay for this group, career duration is the most influential factor. Most Call Center Customer Service Trainers like their work and job satisfaction is high. A strong majority report receiving medical and dental coverage from their employers and the greater part collect vision insurance. Call Center Customer Service Trainers survey participants are largely women, dominating at 66 percent. This snapshot results from replies to PayScale's salary survey.

$28,331 - $53,704
(Median)
$28K
$41K
$54K
MEDIAN: $40,514
10%
50%
90%

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$9.89 - $20.91
(Median)
$9
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,331 - $53,704  
   
Bonus
$0.00 - $5,055  
Profit Sharing
$0.00 - $3,477  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,368 - $53,497  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 353
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.89 - $20.91  
   
Overtime
$13.49 - $32.40  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,055  
   
Profit Sharing
$0.00 - $3,477  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,368 - $53,497  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 251
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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It's not very common for Call Center Customer Service Trainers to move on to become Training & Development Managers. Average pay for a Training & Development Manager is $70K annually. Career advancement for the typical Call Center Customer Service Trainer often leads to becoming a Training Manager or an Instructional Designer of Training & Development; median salaries in these positions are $25K higher and $16K higher, respectively.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


Popular Skills for Customer Service Trainer, Call Center


Professional skills reported by Call Center Customer Service Trainers are few in number. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 42 percent, 9 percent, and 6 percent, respectively. Most people familiar with Customer Service also know Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Customer Service Trainers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries for inexperienced workers average out to $39K, and those with five to 10 years' experience earn a higher median of $35K. Call Center Customer Service Trainers bring in $41K after working for 10 to 20 years. Veterans who have acquired more than 20 years report a median income of $50K, which is generally higher than the pay reported by other tenure groups.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

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Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$37,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 42%

Training Management
up arrow 9%


Training
up arrow 1%

National Average
$37,000

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 122 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
3%
1-4 years
48%
5-9 years
27%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 76%
vision benefits Vision: 67% employee benefits None: 19%
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