What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Customer Service Trainer, Call Center Salary

Those pursuing careers as Call Center Customer Service Trainers in the United States may have to make do with less; average incomes for people in this area hover around only $40K per year. Total cash compensation to Call Center Customer Service Trainers approaches anywhere from $25K on the lower end to $54K on the higher end; in exceptional cases, this can include more than $5K from bonuses and upwards of $4K from profit sharing. This group's pay is mainly influenced by career duration, followed by the particular city and the individual firm. A fair number report receiving medical and dental coverage from their employers and the larger part collect vision insurance. The majority of Call Center Customer Service Trainers (67 percent) who took the survey are female. The majority of Call Center Customer Service Trainers claim high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$28,077 - $54,024
(Median)
$28K
$40K
$54K
MEDIAN: $40,421
10%
50%
90%

Add this chart to your site: 640px    300px

$10.08 - $21.25
(Median)
$10
$15
$21
MEDIAN: $14.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,077 - $54,024  
   
Bonus
$0.00 - $5,097  
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,490 - $53,775  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 366
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.08 - $21.25  
   
Overtime
$15.42 - $31.11  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,097  
   
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,490 - $53,775  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 247

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

Read More...

Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


Add this chart to your site:   640px 640px    300px 300px


Advancing into a Training Manager role seems to be a popular career move for Call Center Customer Service Trainers, and folks who currently work in the latter position report a notably larger median income of $62K per year. When Call Center Customer Service Trainers are ready for the next step in their careers, they often become Instructional Designers of Training & Development or Call Center Managers. Those roles pay an additional $16K and $14K, respectively.

Customer Service Trainer, Call Center Job Listings

Search for more jobs:

Popular Employer Salaries for Customer Service Trainer, Call Center


The lowest salaries can be found at Convergys Corporation — median pay is $27K — and there is little variation in compensation, with paychecks starting at $26K and only reaching $36K.

Popular Skills for Customer Service Trainer, Call Center


Call Center Customer Service Trainers report a focused set of job skills. Most notably, facility with Facilitator and Training Program Development are correlated to pay that is significantly above average, leading to increases of 41 percent and 7 percent, respectively. It is often found that people who know Customer Service are also skilled in Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Customer Service Trainers with a lot of experience do not necessarily enjoy more money. The average inexperienced worker's salary is approximately $35K, and people with five to 10 years of experience bring in more at around $39K on average. Call Center Customer Service Trainers claiming one to two decades of experience make an estimated median of $41K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $51K.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

United States (change)

Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$38,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 41%


Training
up arrow 2%

National Average
$38,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 130 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
28%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 77%
vision benefits Vision: 68% employee benefits None: 19%
ADVERTISEMENT