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Customer Service Trainer, Call Center Salary

Call Center Customer Service Trainers in the United States may have to scrimp and save; the median compensation is $40K per year. Overall cash earnings for Call Center Customer Service Trainers stretch from $26K on the lower end to $54K near the top, and the heftiest packages can encompass around $5K from bonuses and $4K from profit sharing. Experience level is the biggest factor affecting pay for this group, followed by the particular city and the particular employer. A fair number enjoy medical and dental coverage in this occupation, and the greater part get vision benefits. Work is enjoyable for Call Center Customer Service Trainers, who typically claim high levels of job satisfaction. The majority of Call Center Customer Service Trainers (68 percent) who took the survey are female. This snapshot results from replies to PayScale's salary survey.

$28,119 - $54,132
(Median)
$28K
$40K
$54K
MEDIAN: $40,398
10%
50%
90%

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$10.05 - $20.88
(Median)
$10
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,119 - $54,132  
   
Bonus
$0.00 - $5,068  
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,519 - $53,715  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 370
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.05 - $20.88  
   
Overtime
$15.23 - $30.82  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,068  
   
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,519 - $53,715  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 238

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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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Many Call Center Customer Service Trainers move into a Training Manager role, and folks who currently hold that position report a much higher median income of $62K per year. Call Center Customer Service Trainers typically move into roles as Instructional Designers of Training & Development or Call Center Managers, and those positions pay $16K more and $14K more, respectively.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


With a median salary of $27K, Convergys Corporation provides Call Center Customer Service Trainers with the lowest pay in their field; moreover, earnings are capped at only $36K, limiting employee salary growth.

Popular Skills for Customer Service Trainer, Call Center


Survey takers who work as Call Center Customer Service Trainers typically report just a few professional skills. Most notably, facility with Facilitator and Training Program Development are correlated to pay that is significantly above average, leading to increases of 41 percent and 7 percent, respectively. Most people experienced in Customer Service also know Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Customer Service Trainers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Those who have worked for fewer than five years take home a median salary of $35K, and workers with five to 10 years of experience earn a higher $39K on average. Call Center Customer Service Trainers bring in $41K after working for 10 to 20 years. After two decades in the workforce, the average Call Center Customer Service Trainer generally earns more than ever; median pay for this group is estimated at $50K.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

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United States (change)

Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$38,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 41%


Training
up arrow 2%

National Average
$38,000

Customer Service
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 133 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
3%
1-4 years
47%
5-9 years
28%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 76%
vision benefits Vision: 68% employee benefits None: 19%
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