Customer Service Trainer, Call Center Salary (United States)

Customer Service Trainers aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $37,393 annually across the county. Pay generally spreads from $25,278 to $53,515 per year. Total cash compensation runs from $27,282 to $53,078, depending on bonuses that can occasionally exceed $4,926 and profit sharing that reaches $3,523. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Benefits are plentiful in this line of work; most people have both medical and dental plans, and more than half have vision insurance. Customer Service Trainers are largely women, dominating the profession at 67 percent. Most Customer Service Trainers like their work and job satisfaction is high. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Customer Service Trainer, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,282 - $53,078
(Median)
27K
32K
40K
46K
53K
MEDIAN: $39,800
10%
25%
50%
75%
90%
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Customer Service Trainer, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.95 - $21.56
(Median)
10
12
15
18
22
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,282 - $53,078  
   
Bonus
$0.00 - $4,926  
Profit Sharing
$0.00 - $3,523  
Commission
$900 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,278 - $53,515  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 385
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.95 - $21.56  
   
Overtime
$14.64 - $30.33  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,926  
   
Commission
$900 - $10,000  
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,278 - $53,515  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 243
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.
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Customer Service Trainer, Call Center Tasks
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center

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For Customer Service Trainers, career progression may result in a considerable increase in compensation. Typically, a Training Manager, an upper-level role, can earn an extra $24K annually than those further down the career ladder. The most common next step for Customer Service Trainers is moving into roles as Instructional Designer (Training & Development)s or Call Center Managers, where they can expect an extra $15,923 or $14,230 per year.

Customer Service Trainer, Call Center Job Listings

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Popular Skills for Customer Service Trainer, Call Center

Customer Service Trainers who responded to the survey indicated only a few skills that they use on the job. Training Program Development and Training are considered valuable skills and can increase employee pay by 10 percent and 4 percent respectively. Those educated in Customer Service tend to be well-versed in Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Customer Service Trainers do not generally earn higher salaries from more experience in the field—in most many but not all cases, experience is not a driving force behind pay increase. Compensation grows after five to 10 years from $35K to $39K. After spending one to two decades on the job, pay usually hovers around $39,999. As Customer Service Trainers approach two decades on the job, pay accelerates at a slower pace, and typical earnings come to $49,692. Experienced employees who have 10-20 years of experience make up 18 percent of the workforce; inexperienced individuals who have been working for less than one year comprise less than five, and senior people with more than 20 years under their belt fill out the remaining less than five. One to nine years of experience is standard for most employees in this area; most of respondents fit between this range.

Pay Difference By Location

Atlanta
up arrow 8%
Denver
up arrow 8%
Dallas
up arrow 4%
Minneapolis
up arrow 2%
National Average
$37,000
Salt Lake City
up arrow 16%
Larger circles over a city indicate a job is popular in that location.
Home to some of the best pay for Customer Service Trainers, Denver offers exceptional salaries, 8 percent above the national average. Customer Service Trainers will also find cushy salaries in Atlanta (+8 percent) and Dallas (+4 percent). Trailing the national average by 16 percent, Salt Lake City is the market with the smallest paychecks.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?
Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

Experience Affects Customer Service Trainer, Call Center Salaries

National Average
$37,000

Skills That Affect Customer Service Trainer, Call Center Salaries

Training
up arrow 4%
Customer Service
up arrow 1%
National Average
$37,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 138 votes.

Gender

Female
67%
female alumni
 
Male
33%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
30%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 74%
vision benefits Vision: 64% employee benefits None: 19%
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