Customer Service Trainer, Call Center Salary

Those pursuing careers as Call Center Customer Service Trainers in the United States may have to make do with less; average incomes for people in this area hover around only $41K per year. Total cash compensation to Call Center Customer Service Trainers bottoms out near $26K and approaches $53K on the high end; the biggest paychecks include approximately $5K from bonuses and almost $3K from profit sharing. The most influential factor affecting pay for this group is career length, though the particular city and the specific company have a (lesser) impact as well. A fair number claim medical and dental insurance and more than half get vision coverage. The majority of workers are highly satisfied with their job. Call Center Customer Service Trainers survey participants are largely women, dominating at 66 percent. The data in this summary comes from the PayScale salary survey.

$28,685 - $53,685

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$9.97 - $20.78

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$28,685 - $53,685  
   
Bonus
$0.00 - $5,057  
Profit Sharing
$0.00 - $3,477  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,562 - $53,473  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 354
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.97 - $20.78  
   
Overtime
$13.88 - $32.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,057  
   
Profit Sharing
$0.00 - $3,477  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,562 - $53,473  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 252
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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It's not very common for Call Center Customer Service Trainers to move on to become Training & Development Managers. Average pay for a Training & Development Manager is $70K annually. Typical career progression for a Call Center Customer Service Trainer involves becoming a Training Manager or a Call Center Manager, roles that pay $25K more and $14K more on average.

Customer Service Trainer, Call Center Job Listings

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Popular Skills for Customer Service Trainer, Call Center


Call Center Customer Service Trainers report a narrow range of specific skills. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 42 percent, 9 percent, and 5 percent, respectively. Most people skilled in Customer Service are similarly competent in Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Call Center Customer Service Trainers, extensive experience does not lead to significantly more money. The median compensation for relatively untried workers is $35K; in the five-to-10 year group, it's higher at around $39K. On average, Call Center Customer Service Trainers make $42K following one to two decades on the job. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $50K.

Pay Difference by Location


With a pay rate for Call Center Customer Service Trainers that is 19 percent greater than the national average, Chicago offers a comfortable salary for those in this profession. Call Center Customer Service Trainers will also find cushy salaries in Dallas (+11 percent), Atlanta (+9 percent), Denver (+8 percent), and Las Vegas (+6 percent). Falling short of the national average by 8 percent, the area with the worst salaries is Orlando. Raleigh and Charlotte are a couple other places where companies are known to pay below the median — salaries tend to be 7 percent less than the median.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

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Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$37,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 42%

Training Management
up arrow 9%


Training
up arrow 1%

National Average
$37,000

Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 122 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
3%
1-4 years
49%
5-9 years
27%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 76%
vision benefits Vision: 68% employee benefits None: 19%
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