Call Center Customer Service Trainers in the United States can expect only a modest salary, with average pay of just $41K annually. In the world of Call Center Customer Service Trainers, overall income ranges from $26K near the bottom to $53K at the top; this can include more than $5K from bonuses and more than $2K from profit sharing in exceptional cases. Location is the biggest factor affecting pay for this group, followed by years of experience and the particular employer. Medical and dental coverage is claimed by a strong majority, and more than half earn vision coverage. More than half of Call Center Customer Service Trainers (67 percent) survey participants are women. Most Call Center Customer Service Trainers like their work and job satisfaction is high. This report is based on responses to the PayScale salary survey.

$29,573 - $56,325
(Median)
$30K
$41K
$56K
MEDIAN: $40,881
10%
50%
90%

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$10.13 - $19.96
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,573 - $56,325  
   
Bonus
$0.00 - $5,002  
Profit Sharing
$0.00 - $2,318  
Commission
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,273 - $53,287  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 250
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.13 - $19.96  
   
Hourly Tips
$0.67  
Overtime
$14.30 - $30.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,002  
   
Commission
$1,500  
Profit Sharing
$0.00 - $2,318  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,273 - $53,287  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 231
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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Call Center Customer Service Trainers who go on to become Training & Development Managers may see their salaries climb quite a bit. Median pay for Training & Development Managers is $71K annually. Training Managers or Call Center Managers are common next-step roles for Call Center Customer Service Trainers moving up in their careers; annual pay for Training Managers is $26K higher on average, and it's $16K higher for Call Center Managers.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


Convergys Corporation offers the highest compensation with a median salary of $31K.

Employees at Xerox Corporation take home the smallest paychecks, and $29K is the median salary. Furthermore, range in pay is narrow, with salaries starting at $25K and quickly nearing the top at only $39K.

Popular Skills for Customer Service Trainer, Call Center


Call Center Customer Service Trainers report using a diverse set of skills on the job. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 45 percent, 12 percent, and 4 percent, respectively. Skills that pay less than market rate include Team Leadership, Microsoft Office, and Oral / Verbal Communication. The majority of those who know Customer Service also know Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Call Center Customer Service Trainers, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $35K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $39K. The average pay reported by folks with 10 to 20 years of experience is around $42K. Veterans who have acquired more than 20 years report a median income of $45K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location

National Average: $36,492

Larger city markers indicate a job is popular in that location.

Call Center Customer Service Trainers will find that Chicago offers an impressive pay rate, one which exceeds the national average by 32 percent. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Seattle (+28 percent), Tampa (+25 percent), Atlanta (+20 percent), and Denver (+10 percent). The lowest-paying market is Portland, which sits 17 percent below the national average. Not at the bottom but still paying below the median are employers in Salt Lake City and Dallas (7 percent less).

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

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Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$36,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 45%

Training Management
up arrow 12%

Training Program Development
up arrow 4%

Training
0%

National Average
$36,000

Customer Service
up arrow 2%

Oral / Verbal Communication
up arrow 10%

Microsoft Office
up arrow 16%

Team Leadership
up arrow 17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 95 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
3%
1-4 years
53%
5-9 years
24%
10-19 years
14%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 74%
medical benefits
Vision: 67%
dental benefits
None: 20%
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