Customer Service Trainer, Call Center Salary

Those pursuing careers as Call Center Customer Service Trainers in the United States may have to make do with less; average incomes for people in this area hover around only $41K annually. Total cash earnings of Call Center Customer Service Trainers range from $26K on the low end to $54K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $5K and $3K, respectively. Earnings for this group are mostly affected by geographic location, followed by tenure and the specific company. For the most part, Call Center Customer Service Trainers enjoy their work and report high levels of job satisfaction. A strong majority report receiving medical and dental coverage from their employers and the greater part collect vision insurance. Women make up the majority of Call Center Customer Service Trainers (67 percent) who completed the questionnaire. This overview is based on answers to PayScale's salary questionnaire.

$29,060 - $54,895
(Median)
$29K
$41K
$55K
MEDIAN: $41,034
10%
50%
90%

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$10.08 - $20.08
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,060 - $54,895  
   
Bonus
$0.00 - $5,025  
Profit Sharing
$0.00 - $3,425  
Commission
$900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,671 - $53,643  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 375
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.08 - $20.08  
   
Hourly Tips
$0.75  
Overtime
$14.26 - $32.44  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,025  
   
Commission
$900  
Profit Sharing
$0.00 - $3,425  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,671 - $53,643  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 302
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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It's not very common for Call Center Customer Service Trainers to move on to become Training & Development Managers. Average pay for a Training & Development Manager is $70K annually. The most common next step for a Call Center Customer Service Trainer is to become a Training Manager or a Call Center Manager. The former position pays an additional $25K per year on average, and the latter position pays $14K more per year.

Customer Service Trainer, Call Center Job Listings

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Popular Employer Salaries for Customer Service Trainer, Call Center


Salaries are easily beat at Convergys Corporation, where median pay comes to just $28K, the lowest in the field. What's more, with base pay starting at $26K and ending at $36K, range in salary is rather small.

Popular Skills for Customer Service Trainer, Call Center


Call Center Customer Service Trainers report using a wide range of professional skills. Most notably, facility with Facilitator, Training Management, and Training Program Development are correlated to pay that is significantly above average, leading to increases of 41 percent, 8 percent, and 4 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Oral / Verbal Communication. Those educated in Customer Service tend to be well versed in Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Customer Service Trainers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Workers with less than five years' experience earn around $35K on average, and those who have five to 10 years under their belts see a higher median salary of $39K. People with 10 to 20 years of experience make an average of about $42K in this role. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $49K.

Pay Difference by Location

National Average: $37,636

Larger city markers indicate a job is popular in that location.

Tampa is home to an above-average pay rate for Call Center Customer Service Trainers, 31 percent higher than the national average. Call Center Customer Service Trainers can also look forward to large paychecks in cities like Seattle (+24 percent), Chicago (+20 percent), Nashville (+11 percent), and Minneapolis (+9 percent). Those in the field find the lowest salaries in Houston, 11 percent below the national average. Employers in Salt Lake City and Orlando also lean toward paying below-median salaries (10 percent lower and 8 percent lower, respectively).

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

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Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$38,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 41%

Training Management
up arrow 8%

Training Program Development
up arrow 4%

Training
0%

National Average
$38,000

Customer Service
up arrow 3%

Oral / Verbal Communication
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 135 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
4%
1-4 years
49%
5-9 years
26%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 76%
medical benefits
Vision: 68%
dental benefits
None: 18%
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