Customer Service Trainer, Call Center Salary (United States)

A Customer Service Trainer, Call Center earns an average salary of $39,800 per year. Most people with this job move on to other positions after 20 years in this field. A skill in Training Program Development is associated with high pay for this job.
Customer Service Trainer, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,188 - $52,959
(Median)
27K
33K
40K
46K
53K
MEDIAN: $39,800
10%
25%
50%
75%
90%
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Customer Service Trainer, Call Center Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.87 - $21.70
(Median)
9
12
15
18
22
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,188 - $52,959  
   
Bonus
$0.00 - $4,938  
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,172 - $53,553  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 635
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.87 - $21.70  
   
Overtime
$14.43 - $30.31  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,938  
   
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,172 - $53,553  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 635
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.
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Customer Service Trainer, Call Center Tasks
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center

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Customer Service Trainer, Call Center Job Listings

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Popular Skills for Customer Service Trainer, Call Center

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Atlanta
up arrow 7%
Denver
up arrow 4%
Dallas
up arrow 2%
National Average
$37,000
Salt Lake City
up arrow 16%
Larger circles over a city indicate a job is popular in that location.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?
Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

Experience Affects Customer Service Trainer, Call Center Salaries

National Average
$37,000

Skills That Affect Customer Service Trainer, Call Center Salaries

Training
up arrow 4%
Customer Service
up arrow 1%
National Average
$37,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 138 votes.

Gender

Female
68%
female alumni
 
Male
32%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
44%
5-9 years
29%
10-19 years
19%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 74%
vision benefits Vision: 63% employee benefits None: 20%
Find Out Exactly What You Should Be Paid
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