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Customer Service Trainer, Call Center Salary (United States)

Call Center Customer Service Trainers in the United States can expect only a modest salary, with average pay of just $40K annually. In the world of Call Center Customer Service Trainers, overall income ranges from $25K near the bottom to $54K at the top; this can include more than $5K from bonuses and more than $4K from profit sharing in exceptional cases. Career duration is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical and dental coverage from their employers and a majority collect vision insurance. Women make up the majority of Call Center Customer Service Trainers (67 percent). Most Call Center Customer Service Trainers report high levels of job satisfaction. The figures in this overview are derived from responses to the PayScale salary survey.
Customer Service Trainer, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,282 - $53,078
(Median)
27K
32K
40K
46K
53K
MEDIAN: $39,800
10%
25%
50%
75%
90%
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Customer Service Trainer, Call Center Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.95 - $21.56
(Median)
10
12
15
18
22
MEDIAN: $14.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$27,282 - $53,078  
   
Bonus
$0.00 - $4,926  
Profit Sharing
$0.00 - $3,523  
Commission
$900 - $10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,278 - $53,515  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 385
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$9.95 - $21.56  
   
Overtime
$14.64 - $30.33  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $4,926  
   
Commission
$900 - $10,000  
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,278 - $53,515  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 243
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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.
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Customer Service Trainer, Call Center Tasks
  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center

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Call Center Customer Service Trainers who go on to become Training Managers may see their salaries climb quite a bit. Median pay for Training Managers is $62K annually. Instructional Designers of Training & Development or Call Center Managers are common next-step roles for Call Center Customer Service Trainers moving up in their careers; annual pay for Instructional Designers of Training & Development is $16K higher on average, and it's $14K higher for Call Center Managers.

Customer Service Trainer, Call Center Job Listings

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Popular Skills for Customer Service Trainer, Call Center

Survey takers who work as Call Center Customer Service Trainers typically report just a few professional skills. Training Program Development and Training are considered valuable skills and can increase employee pay by 10 percent and 4 percent respectively. Most people who know Customer Service also know Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience does not seem to be a strong driver of pay increase in this role. Average salaries for inexperienced employees average out to around $35K, but folks who have five to 10 years of experience earn a higher median of $39K. The average pay reported by folks with 10 to 20 years of experience is around $40K. Veterans who have worked for more than two decades do tend to make the most in the end; the median pay for this group is $50K. A fair portion of respondents report having between one and nine years of experience in this field. Experienced employees who have 10-20 years of experience make up just under one in five of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining fewer than one in twenty.

Pay Difference By Location

Atlanta
up arrow 8%
Denver
up arrow 8%
Dallas
up arrow 4%
Minneapolis
up arrow 2%
National Average
$37,000
Salt Lake City
up arrow 16%
Larger circles over a city indicate a job is popular in that location.
Call Center Customer Service Trainers will find that Denver offers an impressive pay rate, one which exceeds the national average by 8 percent. Call Center Customer Service Trainers will also find cushy salaries in Atlanta (+8 percent) and Dallas (+4 percent). Salt Lake City is the lowest-paying area, 16 percent south of the national average.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?
Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

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Experience Affects Customer Service Trainer, Call Center Salaries

National Average
$37,000

Skills That Affect Customer Service Trainer, Call Center Salaries

Training
up arrow 4%
Customer Service
up arrow 1%
National Average
$37,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 138 votes.

Gender

Female
67%
female alumni
 
Male
33%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
45%
5-9 years
30%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 74%
vision benefits Vision: 64% employee benefits None: 19%