Customer Service Trainer, Call Center Salary

Those pursuing careers as Call Center Customer Service Trainers in the United States may have to make do with less; average incomes for people in this area hover around only $40K annually. Total cash compensation to Call Center Customer Service Trainers approaches anywhere from $26K on the lower end to $54K on the higher end; in exceptional cases, this can include more than $5K from bonuses and upwards of $4K from profit sharing. Career duration is the biggest factor affecting pay for this group, followed by geography. A strong majority have medical and dental plans, and the greater part have vision insurance. Most Call Center Customer Service Trainers like their work and job satisfaction is high. The majority of Call Center Customer Service Trainers (68 percent) who took the survey are female. This overview is based on answers to PayScale's salary questionnaire.

$28,046 - $54,027
(Median)
$28K
$40K
$54K
MEDIAN: $40,447
10%
50%
90%

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$10.16 - $20.85
(Median)
$10
$15
$21
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$28,046 - $54,027  
   
Bonus
$0.00 - $5,044  
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,504 - $53,630  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 363
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.16 - $20.85  
   
Overtime
$15.16 - $30.86  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $5,044  
   
Profit Sharing
$0.00 - $3,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,504 - $53,630  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 239

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Job Description for Customer Service Trainer, Call Center

Customer service trainers for call centers are responsible for ensuring their company provides the highest possible quality of customer service for employees. A call center is a bank of workers who either take inbound calls or make outbound calls; they may work in sales, customer support, and/or other areas. The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, teaching phone communication skills, and reporting results to superiors is all a required part of the job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques.

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Customer Service Trainer, Call Center Tasks

  • Develops, implements and modifies training program to ensure effectiveness of programs delivered to call center/customer service personnel.
  • Reports individuals' progress and identifies additional training needs.
  • Assist in program development with new products and/or services.

Common Career Paths for Customer Service Trainer, Call Center


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Call Center Customer Service Trainers might see a strong upturn in salary after transitioning into upper-level roles such as Training Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $62K per year. Instructional Designers of Training & Development or Call Center Managers are common next-step roles for Call Center Customer Service Trainers moving up in their careers; annual pay for Instructional Designers of Training & Development is $16K higher on average, and it's $14K higher for Call Center Managers.

Customer Service Trainer, Call Center Job Listings

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Popular Skills for Customer Service Trainer, Call Center


Typical Call Center Customer Service Trainers report a focused set of job skills. Most notably, facility with Facilitator and Training Program Development are correlated to pay that is significantly above average, leading to increases of 42 percent and 8 percent, respectively. Most people experienced in Customer Service also know Training Program Development.

Pay by Experience Level for Customer Service Trainer, Call Center

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Call Center Customer Service Trainers — those with more experience do not necessarily bring in higher earnings. Folks with fewer than five years of experience take home $35K on average, and those who have worked for five to 10 years see a bigger median salary of $39K. For Call Center Customer Service Trainers, 10 to 20 years of experience on the job amounts to an average salary of $41K. Call Center Customer Service Trainers who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $50K.

Customer Service Trainer, Call Center Reviews

What is it like working as a Customer Service Trainer, Call Center?

Customer Service Trainer, Call Center in Oldsmar:
"Doing Right By Our Customers."
Pros: I love the ability to shape new hires expectations and job habits on a path to success. I love the ability to travel that has been afforded to me by this job.
Cons: Administrative tasks take much of the joy out of the job, along with office politics.

Related Job Salaries

United States (change)

Experience Affects Customer Service Trainer, Call Center Salaries




National Average
$37,000


Skills That Affect Customer Service Trainer, Call Center Salaries

Facilitator
up arrow 42%


Training
up arrow 2%

National Average
$37,000

Customer Service
up arrow 2%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 132 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
3%
1-4 years
46%
5-9 years
28%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 76%
vision benefits Vision: 67% employee benefits None: 19%