A dental receptionist conducts a number of tasks within a dental office and typically serves as the "first face" that clients see when they enter the office. They take greet new patients and file their insurance information into the office's computer system; they must process insurance information and communicated with insurers and patients. They also handle billing procedures, including sending itemized bills to patients.
Dental receptionists also schedule appointments, finding an available day for a patient's visit and making sure patients receive reminders prior to that visit. When they schedule appointments, they must reserve enough time for each procedure so that the dentists don't become overbooked and patients don't become frustrated by long wait times.
Dental receptionists must be friendly, prompt, and have excellent attention to detail. Typically, a high school diploma or GED is required, as is experience in a receptionist position.
Dental Receptionist Tasks
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Interview patients to complete insurance and privacy forms.