Desktop Support Technician Salary

A Desktop Support Technician earns an average wage of $18.71 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field.

$32,478 - $61,901
(Median)
$32K
$45K
$62K
MEDIAN: $45,175
10%
50%
90%

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$13.41 - $25.83
(Median)
$13
$19
$26
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$32,478 - $61,901  
   
Bonus
$0.00 - $3,971  
Profit Sharing
$0.00 - $3,589  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,127 - $59,748  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,456
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.41 - $25.83  
   
Hourly Tips
$0.00  
Overtime
$19.48 - $38.57  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,971  
   
Profit Sharing
$0.00 - $3,589  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,127 - $59,748  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,907
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Job Description for Desktop Support Technician

Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how to send an email.

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Desktop Support Technician Tasks

  • Set up and troubleshoot domains, user accounts and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
  • Add or replace memory, new keyboards, motherboards, and other components.
  • Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
  • Coordinate with vendors to resolve problems.

Common Career Paths for Desktop Support Technician


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Desktop Support Technician Job Listings

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Popular Employer Salaries for Desktop Support Technician

Popular Skills for Desktop Support Technician

Pay by Experience Level for Desktop Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $42,082

Larger city markers indicate a job is popular in that location.

Desktop Support Technician Reviews

What is it like working as a Desktop Support Technician?

Desktop Support Technician in Troy:
"Desktop Support."
Pros: There really isn't one thing that I don't like about my job. I love the people I work with, and I love what I am doing.
Cons: The commute to work takes longer than it should because of traffic.

Desktop Support Technician in Detroit:
"Desktop Support Review."
Pros: The job is very easy to do. Most of my users are fairly new to technology and have simple problems to fix. I don't have to support developers or very complex applications, and most of our interfaces are very simple. I have lots of downtime during the day.
Cons: The work can be very slow at times; frustrating when a lot is going on at once. Depending on where you work, you may not get much of an opportunity to advance within the existing company. There are few growth or training opportunities presented as well; this is largely a job for people who just want a job, not a career.

Desktop Support Technician in Spartanburg:
"Overview."
Pros: The opportunity to learn more about computers and all other duties that comes with an IT/Desktop support technician.
Cons: Jobs require more training.

Desktop Support Technician in Columbus:
"I Love My Job."
Pros: The people. I truly feel like I work in a small community. It gives me a sense of well being.
Cons: The organization itself, while flexible for its workers, is inflexible in many other ways. Everything seems as if it was created by committee.

What is it like working as a Desktop Support Technician at Computer Sciences Corporation (CSC)?

Desktop Support Technician in Hartford:
"CSC: The Good, The Bad, The Ugly."
Pros: CSC has been good for upward momentum and the availability of the jobs that are open.
Cons: The company is slow to transition people to other positions and seem to lowball the over all pay an employee should receive.

Related Job Salaries

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Experience Affects Desktop Support Technician Salaries




National Average
$42,000


Skills That Affect Desktop Support Technician Salaries


Information Technology (IT) Support
up arrow 4%

Microsoft Active Directory
up arrow 3%

Microsoft Office
up arrow 3%

Windows Support
up arrow 2%

PC Support
up arrow 1%

Customer Service
up arrow 1%

Hardware Configuration
0%

National Average
$42,000

Computer Hardware Technician
up arrow 1%

Software Installation & Upgrade
up arrow 1%

Troubleshooting
up arrow 2%

Computer Service
up arrow 2%

Network Support
up arrow 2%

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 489 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
27%
10-19 years
24%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 68%
medical benefits
Vision: 58%
dental benefits
None: 22%
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