Desktop Support Technician Salary

A Desktop Support Technician earns an average wage of $18.94 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field.

$34,115 - $62,762
$34K
$45K
$63K
MEDIAN: $45,328
10%
50%
90%

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$14.10 - $26.72
$14
$19
$27
MEDIAN: $19.16
10%
50%
90%

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$0$62K
Salary $34,115 - $62,762
Bonus $0.00 - $3,939
Profit Sharing $40.08 - $7,272
Commission $1,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,912 - $60,708
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,088
Hourly Data $0$41
Hourly Rate $14.10 - $26.72
Overtime $20.32 - $41.40
Annual Data $0$60K
Bonus $0.00 - $3,939
Commission $1,000
Profit Sharing $40.08 - $7,272
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,912 - $60,708
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,648

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United States (change)

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Job Description for Desktop Support Technician

Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how to send an email.

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Desktop Support Technician Tasks

  • Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
  • Coordinate with vendors to resolve problems.
  • Add or replace memory, new keyboards, motherboards, and other components.
  • Set up and troubleshoot domains, user accounts and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.

Common Career Paths for Desktop Support Technician


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Desktop Support Technician Job Listings

Popular Employer Salaries for Desktop Support Technician

Popular Skills for Desktop Support Technician

Pay by Experience Level for Desktop Support Technician

Pay by Experience for a Desktop Support Technician has a positive trend. An entry-level Desktop Support Technician with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 1,544 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Desktop Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 919 salaries. An experienced Desktop Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 660 salaries. A Desktop Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 145 salaries.

Pay Difference by Location

National Average: $42,460

Larger city markers indicate a job is popular in that location.

Desktop Support Technician Reviews

Q: What is it like working as a Desktop Support Technician?

Desktop Support Technician in Southfield:
"Busy with a smile."
Pros: I like helping people with their IT problems. Most people at work don't understand computers and I help.
Cons: Unorganized leadership and annoying users.

Desktop Support Technician in Troy:
"Desktop Support."
Pros: There really isn't one thing that I don't like about my job. I love the people I work with, and I love what I am doing.
Cons: The commute to work takes longer than it should because of traffic.

Desktop Support Technician in Detroit:
"Desktop Support Review."
Pros: The job is very easy to do. Most of my users are fairly new to technology and have simple problems to fix. I don't have to support developers or very complex applications, and most of our interfaces are very simple. I have lots of downtime during the day.
Cons: The work can be very slow at times; frustrating when a lot is going on at once. Depending on where you work, you may not get much of an opportunity to advance within the existing company. There are few growth or training opportunities presented as well; this is largely a job for people who just want a job, not a career.

Desktop Support Technician in Spartanburg:
"Overview."
Pros: The opportunity to learn more about computers and all other duties that comes with an IT/Desktop support technician.
Cons: Jobs require more training.

Desktop Support Technician in Columbus:
"I Love My Job."
Pros: The people. I truly feel like I work in a small community. It gives me a sense of well being.
Cons: The organization itself, while flexible for its workers, is inflexible in many other ways. Everything seems as if it was created by committee.

Desktop Support Technician in Atlanta:
"Looking for opportunities."
Pros: The staff are great.
Cons: Traffic is terrible.

Related Job Salaries

Key Stats for Desktop Support Technician

Gender

Female
11 %
Male
89 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 407 votes.
Less than 1 year
4%
1-4 years
43%
5-9 years
25%
10-19 years
22%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Desktop Support Technician Salaries

▲22%

▲15%

▲8%

National Average
$42,000

▼8%

Skills That Affect Desktop Support Technician Salaries








Systems Troubleshooting
▼0%

National Average
$42,000

PC Support
▼1%

Software Installation & Upgrade
▼1%

Troubleshooting
▼1%





Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 407 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
4%
1-4 years
43%
5-9 years
25%
10-19 years
22%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 68%
vision benefits
Vision: 61%
no benefits
None: 23%
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