Employee services managers usually work in the human resources (HR) departments of companies to provide vision and direction for the employees and department itself. Strong leadership skills are necessary in this position, as these managers typically oversee employees and services such as recruitment, payroll, scheduling, and benefits.
Employee services managers may occasionally oversee special events, such as training and employee appreciation days, and they also help supervisors, managers, and other employees to maintain successful relationships. This involves overseeing disputes between employees, managers, and supervisors and helping to reach the best resolution for all parties and the good of the company. They must be familiar with a range of human resources practices and keep up with the latest knowledge in the field, as well as HR technology in order to improve company software and hardware. It's also important to determine methods of improving employees' performance and coaching individually and on a group basis. These managers must also ensure compliance with all laws and regulations pertaining to employee relations.
A bachelor's degree in human resources or a related field is beneficial for this position, and it is usually an indoor office job during regular daytime hours with some potential travel required.
Employee Services Manager Tasks
Advise and coach managers on HR policies and programs including employee relations issues.
Manage daily departmental operations, business planning and budget development of HR programs.
Ensure policies, procedures and HR programs are consistently administered, aligned with organizational goals and are in compliance with professional standards, state and federal regulatory requirements and laws.
Plan, manage and coordinate all human resources initiatives; recruitment, compensation, benefits, training and employee relations of an organization.