Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.
Guest Services Agent Tasks
Calculate bills, collect payments and document interactions.
Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
Greet, register, and assign rooms to guests, and provide information and paperwork.