Guest Services Agent Salary

The average rate for a Guest Services Agent is $10.61 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. A skill in Microsoft Office is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.
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$18,574 - $44,876
(Median)
$19K
$30K
$45K
MEDIAN: $29,728
10%
50%
90%

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$8.37 - $15.28
(Median)
$8
$11
$15
MEDIAN: $10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$18,574 - $44,876  
   
Bonus
$0.00 - $978  
Profit Sharing
$500  
Commission
$1,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,717 - $34,972  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.37 - $15.28  
   
Hourly Tips
$0.24 - $11.33  
Overtime
$12.13 - $23.15  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $978  
   
Commission
$1,100  
Profit Sharing
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,717 - $34,972  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 621
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Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.

Common Career Paths for Guest Services Agent


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Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Agent

Popular Skills for Guest Services Agent

Pay by Experience Level for Guest Services Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Guest Services Agent Salaries

Late-Career
up arrow 14%

Experienced
up arrow 8%


National Average
$23,000


Skills That Affect Guest Services Agent Salaries

Microsoft Office
up arrow 20%

Cash Handling
up arrow 2%

Customer Relations
0%

National Average
$23,000

Customer Service
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

Problem Solving
up arrow 8%

Phone Support
up arrow 13%

Oral / Verbal Communication
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 106 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
10%
1-4 years
58%
5-9 years
17%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 53%
dental benefits
Dental: 44%
medical benefits
Vision: 35%
dental benefits
None: 45%
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