Guest Services Agent Salary

Median pay for Guest Services Agents in the United States is around $10.84 per hour. This group's pay is mainly influenced by geography, followed by the specific employer and experience level. Men are in the minority of survey respondents, with female Guest Services Agents making up 76 percent. Not all workers are lucky enough to have benefits; in fact, just over two-fifths are without coverage. Medical insurance is claimed by one-half and dental insurance is reported by more than two-fifths. Most Guest Services Agents report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$17,754 - $54,631
$18K
$31K
$55K
MEDIAN: $30,543
10%
50%
90%

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$8.46 - $15.89
$8
$11
$16
MEDIAN: $10.84
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$17,754 - $54,631  
   
Bonus
$197.27 - $3,077  
Commission
$2,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,801 - $37,145  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$8.46 - $15.89  
   
Hourly Tips
$0.51  
Overtime
$12.96 - $30.49  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$197.27 - $3,077  
   
Commission
$2,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,801 - $37,145  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 333

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United States (change)

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Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Greet, register, and assign rooms to guests, and provide information and paperwork.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Calculate bills, collect payments and document interactions.

Common Career Paths for Guest Services Agent


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While not commonly seen, Guest Services Agents who transition into an Operations Manager position may see a rise in pay. The median salary for Operations Managers is $59K per year. It is quite typical for Guest Services Agents to transition into roles as Assistant Hotel General Managers or Front Office Managers, where reported median earnings are $12K and $14K higher per year.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Agent


Many Guest Services Agents can be found at Marriott International, Inc., Hilton Garden Inn, Drury Inn and Suites, Hilton Worldwide, and Holiday Inn Express, firms that are at the top of the field. Salary cannot be beat at Marriott International, Inc., where median pay comes to $25K. The range seems somewhat confined, however; the lower end sits at $20K, and the higher end is not far away at $32K. Soaring salaries can also be found at Target Corporation, Hilton Worldwide, and Drury Inn and Suites, where earnings of $23K, $22K, or $22K are standard for Guest Services Agents.

Holiday Inn Express, Hilton Garden Inn, and Drury Inn and Suites also scrape the bottom of the pay scale, with median earnings hovering around $19K, $21K, and $22K.

Popular Skills for Guest Services Agent


Guest Services Agents report using a diverse set of skills on the job. Most notably, skills in Microsoft Office, Cash Handling, Problem Solving, and Customer Relations are correlated to pay that is above average. Those listing Oral / Verbal Communication as a skill should be prepared for drastically lower pay. Phone Support and Customer Relationship Management also typically command lower compensation. Aptitude in Customer Relations tends to also indicate an understanding of Customer Service.

Pay by Experience Level for Guest Services Agent

Pay by Experience for a Guest Services Agent has a positive trend. An entry-level Guest Services Agent with less than 5 years of experience can expect to earn an average total compensation of $23,000 based on 269 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $23,000 based on 83 salaries. An experienced Guest Services Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $24,000 based on 48 salaries. A Guest Services Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $25,000 based on 18 salaries.

Pay Difference by Location

National Average: $23,309

Larger city markers indicate a job is popular in that location.

For Guest Services Agents, Honolulu provides a pay rate that is 73 percent greater than the national average. Guest Services Agents can also look forward to large paychecks in cities like New York (+61 percent), San Francisco (+61 percent), Chicago (+52 percent), and Boston (+30 percent). The lowest-paying market is Miami, which sits 13 percent below the national average. Employers pay around 3 percent less in Atlanta and 2 percent less in St. Louis, below-median salaries for those in this field.

Related Job Salaries

Key Stats for Guest Services Agent

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.
Less than 1 year
10%
1-4 years
59%
5-9 years
16%
10-19 years
10%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Agent Salaries

▲7%

▲3%

▲1%

National Average
$23,000

▼3%

Skills That Affect Guest Services Agent Salaries

Microsoft Office
▲18%


Cash Handling
▼0%

National Average
$23,000



Customer Relationship Management (CRM)
▼4%

Phone Support
▼14%

Oral / Verbal Communication
▼24%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
10%
1-4 years
59%
5-9 years
16%
10-19 years
10%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 51%
dental benefits
Dental: 45%
vision benefits
Vision: 37%
no benefits
None: 45%
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