Guest Services Agent Salary

Median pay for Guest Services Agents in the United States lies in the neighborhood of $10.93 per hour. Compensation for this group is mainly affected by residence, but the specific employer and years of experience are influential factors as well. Health benefits are not claimed by all — just over two-fifths lack any form of coverage — but nearly one-half have medical insurance, and slightly less than half have dental, too. Female Guest Services Agents make up most of the survey respondents at 76 percent. Job satisfaction is considered about average by most people in this profession. The data in this summary comes from the PayScale salary survey.
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$18,175 - $55,752
$18K
$31K
$56K
MEDIAN: $30,746
10%
50%
90%

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$8.63 - $16.05
$8
$11
$16
MEDIAN: $10.93
10%
50%
90%

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$0$55K
Salary $18,175 - $55,752
Bonus $197.27 - $3,077
Commission $1,221
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,158 - $37,679
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 37
Hourly Data $0$29
Hourly Rate $8.63 - $16.05
Hourly Tips $1.06
Overtime $13.05 - $29.50
Annual Data $0$37K
Bonus $197.27 - $3,077
Commission $1,221
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,158 - $37,679
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 306

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Greet, register, and assign rooms to guests, and provide information and paperwork.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Calculate bills, collect payments and document interactions.

Common Career Paths for Guest Services Agent


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Guest Services Agents who advance into the role of an Operations Manager are fairly uncommon. Operations Managers on average earn $59K per year. Assistant Hotel General Managers or Front Office Managers are common next-step roles for Guest Services Agents moving up in their careers; annual pay for Assistant Hotel General Managers is $12K higher on average, and it's $14K higher for Front Office Managers.

Guest Services Agent Job Listings

Popular Employer Salaries for Guest Services Agent


Known for taking on a considerable number of Guest Services Agents, Marriott International, Inc., Hilton Garden Inn, Drury Inn and Suites, Hilton Worldwide, and Holiday Inn Express are leading firms in the industry. Pay for Guest Services Agents is best at Marriott International, Inc., which offers a median salary of $25K. However, the highest reported salaries don't seem to be much higher than the lowest ones; the pay range here runs from $20K to $32K. Target Corporation, Hilton Worldwide, and Drury Inn and Suites are a few other companies that offer generous salaries, with Guest Services Agents earning around $23K, $22K, or $22K at each firm, respectively.

Holiday Inn Express, Hilton Garden Inn and Drury Inn and Suites are three other employers with a reputation for below-average pay, showing salaries around $19K, $21K, and $22K.

Popular Skills for Guest Services Agent


Guest Services Agents report using a wide range of professional skills. Most notably, skills in Microsoft Office, Cash Handling, Problem Solving, and Customer Relations are correlated to pay that is above average. Those listing Oral / Verbal Communication as a skill should be prepared for drastically lower pay. Phone Support and Customer Relationship Management also typically command lower compensation. Customer Service is a skill commonly found among those who know Customer Relations.

Pay by Experience Level for Guest Services Agent

Pay by Experience for a Guest Services Agent has a positive trend. An entry-level Guest Services Agent with less than 5 years of experience can expect to earn an average total compensation of $23,000 based on 269 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Guest Services Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $23,000 based on 83 salaries. An experienced Guest Services Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $24,000 based on 48 salaries. A Guest Services Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $25,000 based on 18 salaries.

Pay Difference by Location

National Average: $23,507

Larger city markers indicate a job is popular in that location.

Honolulu offers some of the highest pay in the country for Guest Services Agents, 72 percent above the national average. Guest Services Agents can also look forward to large paychecks in cities like New York (+60 percent), San Francisco (+59 percent), Chicago (+50 percent), and Boston (+29 percent). Miami is home to the smallest salaries in the field, lagging the national average by 14 percent. Employers in Atlanta and St. Louis also lean toward paying below-median salaries (4 percent lower and 3 percent lower, respectively).

Guest Services Agent Reviews

Q: What is it like working as a Guest Services Agent?

Guest Services Agent in Atlanta:
"KA."
Pros: You get to leave when your shift is over.
Cons: You have to be there during your shift.

Related Job Salaries

Key Stats for Guest Services Agent

Gender

Female
76 %
Male
24 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 46 votes.
Less than 1 year
8%
1-4 years
60%
5-9 years
15%
10-19 years
11%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Guest Services Agent Salaries

▲6%

▲2%

▼0%

National Average
$24,000

▼4%

Skills That Affect Guest Services Agent Salaries

Microsoft Office
▲17%

Cash Handling
▼0%

National Average
$24,000




Customer Relationship Management (CRM)
▼5%

Phone Support
▼15%

Oral / Verbal Communication
▼25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 46 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
8%
1-4 years
60%
5-9 years
15%
10-19 years
11%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 49%
dental benefits
Dental: 46%
vision benefits
Vision: 35%
no benefits
None: 44%
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