Guest Services Agent Salary

A Guest Services Agent earns an average wage of $10.53 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people with this job move on to other positions after 20 years in this field.
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$18,473 - $43,666
(Median)
$18K
$30K
$44K
MEDIAN: $29,959
10%
50%
90%

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$8.40 - $15.26
(Median)
$8
$11
$15
MEDIAN: $10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$18,473 - $43,666  
   
Bonus
$0.00 - $977  
Commission
$491.32 - $1,032  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,811 - $34,669  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 61
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.40 - $15.26  
   
Hourly Tips
$0.13 - $10.91  
Overtime
$12.16 - $22.99  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $977  
   
Commission
$491.32 - $1,032  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,811 - $34,669  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 603
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Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.

Common Career Paths for Guest Services Agent


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Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Agent

Popular Skills for Guest Services Agent

Pay by Experience Level for Guest Services Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

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Experience Affects Guest Services Agent Salaries

Late-Career
up arrow 14%

Experienced
up arrow 8%


National Average
$23,000


Skills That Affect Guest Services Agent Salaries

Cash Handling
up arrow 5%

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

National Average
$23,000

Customer Relationship Management (CRM)
up arrow 2%

Problem Solving
up arrow 7%

Phone Support
up arrow 13%

Oral / Verbal Communication
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 111 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
10%
1-4 years
58%
5-9 years
18%
10-19 years
12%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 54% dental benefits Dental: 45%
vision benefits Vision: 35% employee benefits None: 44%
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