Guest Services Agent Salary

Guest Services Agents in the United States take home an average $10.61 per hour. Earnings generally vary between $8.37 per hour and $15.28. The most important factor affecting compensation for this group is location, followed by the specific employer and tenure. Men are in the minority of survey respondents, with female Guest Services Agents making up 70 percent. Job satisfaction is reported as high by the vast majority of workers. Just over two-fifths of professionals in this line of work do not receive benefits; however, slightly more than half report medical coverage and more than two-fifths claim dental coverage as well. The information for this snapshot was generated by responses to the PayScale salary survey.
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$18,574 - $44,876
(Median)
$19K
$30K
$45K
MEDIAN: $29,728
10%
50%
90%

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$8.37 - $15.28
(Median)
$8
$11
$15
MEDIAN: $10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$18,574 - $44,876  
   
Bonus
$0.00 - $978  
Profit Sharing
$500  
Commission
$1,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,717 - $34,972  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.37 - $15.28  
   
Hourly Tips
$0.24 - $11.33  
Overtime
$12.13 - $23.15  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $978  
   
Commission
$1,100  
Profit Sharing
$500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,717 - $34,972  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 621
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Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.

Common Career Paths for Guest Services Agent


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It's not very common for Guest Services Agents to move on to become Operations Managers. Average pay for an Operations Manager is $59K annually. Guest Services Agents most often move into positions as Assistant Hotel General Managers or Front Office Managers; those groups report median salaries that are $12K higher and $14K higher, respectively.

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Popular Employer Salaries for Guest Services Agent


Hilton Worldwide, Marriott International, Inc., Hilton Garden Inn, Hampton Inn, and Drury Inn and Suites are among the top companies that take on many Guest Services Agents. Marriott International, Inc. offers the best pay with a median salary of $25K, though salaries there don't seem that varied, bottoming out near $20K and maxing out at just $32K.

Popular Skills for Guest Services Agent


Guest Services Agents generally report applying a varied skill set to their work. Most notably, skills in Microsoft Office, Cash Handling, Customer Relations, and Customer Service are correlated to pay that is above average. Those listing Oral / Verbal Communication as a skill should be prepared for drastically lower pay. Phone Support and Problem Solving also typically command lower compensation. Experience with Customer Relations is often linked with knowledge of Customer Service.

Pay by Experience Level for Guest Services Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Guest Services Agents with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Respondents with less than five years' experience take home $22K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $24K. Guest Services Agents bring in $25K after working for 10 to 20 years. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $26K.

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Experience Affects Guest Services Agent Salaries

Late-Career
up arrow 14%

Experienced
up arrow 8%


National Average
$23,000


Skills That Affect Guest Services Agent Salaries

Microsoft Office
up arrow 20%

Cash Handling
up arrow 2%

Customer Relations
0%

National Average
$23,000

Customer Service
up arrow 1%

Customer Relationship Management (CRM)
up arrow 2%

Problem Solving
up arrow 8%

Phone Support
up arrow 13%

Oral / Verbal Communication
up arrow 23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 106 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
10%
1-4 years
58%
5-9 years
17%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 53%
dental benefits
Dental: 44%
medical benefits
Vision: 35%
dental benefits
None: 45%
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