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Guest Services Agent Salary (United States)

A Guest Services Agent earns an average wage of $10.37 per hour. For the first five to ten years in this position, wages increase modestly, but any additional experience does not have a big effect on pay. Most people move on to other jobs if they have more than 20 years' experience in this career.
Guest Services Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$18,290 - $43,099
(Median)
18K
24K
30K
39K
43K
MEDIAN: $29,963
10%
25%
50%
75%
90%
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Guest Services Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.33 - $15.16
(Median)
8
13
15
MEDIAN: $10
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$18,290 - $43,099  
   
Bonus
$0.00 - $968  
Profit Sharing
$494.35 - $3,250  
Commission
$250.00 - $1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,726 - $34,492  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 56
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.33 - $15.16  
   
Hourly Tips
$0.13 - $11.01  
Overtime
$11.95 - $22.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $968  
   
Commission
$250.00 - $1,000  
Profit Sharing
$494.35 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,726 - $34,492  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 585
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Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.
Read More...
Guest Services Agent Tasks
  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.

Common Career Paths for Guest Services Agent

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Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Agent

Popular Skills for Guest Services Agent

Pay by Experience Level for Guest Services Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

New York
up arrow 43%
Boston
up arrow 33%
Washington
up arrow 29%
Honolulu
up arrow 20%
Chicago
up arrow 18%
Seattle
up arrow 17%
Los Angeles
up arrow 13%
Miami
up arrow 10%
Atlanta
up arrow 8%
Dallas
up arrow 8%
Orlando
up arrow 7%
St. Louis
up arrow 2%
National Average
$23,000
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Guest Services Agent Salaries

Experienced
up arrow 9%
Late-Career
up arrow 9%
National Average
$23,000

Skills That Affect Guest Services Agent Salaries

Customer Service
up arrow 3%
National Average
$23,000
Cash Handling
up arrow 3%
Customer Relationship Management (CRM)
up arrow 4%
Problem Solving
up arrow 11%
Oral / Verbal Communication
up arrow 21%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 126 votes.

Gender

Female
67%
female alumni
 
Male
33%
male alumni

Years of Experience

Less than 1 year
10%
1-4 years
59%
5-9 years
16%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 53% dental benefits Dental: 44%
vision benefits Vision: 33% employee benefits None: 45%