Guest Services Agent Salary

Median pay for Guest Services Agents in the United States is around $10.52 per hour. The pay spectrum stretches from $8.40 per hour to $15.22. Earnings for this group are mostly affected by location, followed by the company and years of experience. Some workers in this field — more than two-fifths — are not awarded benefits. Medical coverage is reported by over one-half and dental plans are enjoyed by just over two-fifths. Female Guest Services Agents survey participants are more prevalent than men — 68 percent of professionals. Most workers in this position report high levels of job satisfaction. The numbers in this rundown were provided by PayScale's salary survey participants.
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$18,516 - $44,101

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$8.40 - $15.22

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15K$30K$45K
Salary
$18,516 - $44,101  
   
Bonus
$0.00 - $977  
Commission
$491.32 - $2,442  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,822 - $34,621  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 62
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$8$16$24
Hourly Rate
$8.40 - $15.22  
   
Hourly Tips
$0.13 - $11.01  
Overtime
$12.16 - $22.69  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Bonus
$0.00 - $977  
   
Commission
$491.32 - $2,442  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,822 - $34,621  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 607
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Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.

Common Career Paths for Guest Services Agent


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Though it's uncommon, some Guest Services Agents move into roles as Operations Managers, where pay is an average $59K per year. Guest Services Agents typically move into roles as Assistant Hotel General Managers or Front Office Managers, and those positions pay $12K more and $14K more, respectively.

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Popular Employer Salaries for Guest Services Agent


Well-known firms with a reputation for hiring numerous Guest Services Agents include Hilton Worldwide, Marriott International, Inc., Hilton Garden Inn, Drury Inn and Suites, and Holiday Inn Express. Marriott International, Inc. pays the most with a median salary of $25K, though there is little variation overall ($20K to $32K).

Popular Skills for Guest Services Agent


Guest Services Agents generally report applying a varied skill set to their work. Most notably, skills in Problem Solving, Cash Handling, Customer Service, and Customer Relations are correlated to pay that is above average. Oral / Verbal Communication and Phone Support, on the other hand, are typically associated with much lower pay. Customer Relations and Customer Service are also commonly seen together.

Pay by Experience Level for Guest Services Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Guest Services Agents, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $22K, but folks who have racked up five to 10 years see a notably higher median of $24K. The average pay reported by folks with 10 to 20 years of experience is around $25K. Old hands boasting more than twenty years of relevant experience report pay that is more or less commensurate with that extensive experience; average earnings for this group come out to approximately $26K.

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Experience Affects Guest Services Agent Salaries

Late-Career
up arrow 14%

Experienced
up arrow 8%


National Average
$23,000


Skills That Affect Guest Services Agent Salaries

Problem Solving
up arrow 6%

Cash Handling
up arrow 5%

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

National Average
$23,000

Customer Relationship Management (CRM)
up arrow 2%

Phone Support
up arrow 13%

Oral / Verbal Communication
up arrow 22%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 110 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
10%
1-4 years
58%
5-9 years
18%
10-19 years
12%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 54% dental benefits Dental: 45%
vision benefits Vision: 36% employee benefits None: 44%
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