A Guest Services Agent earns an average wage of $10.39 per hour. Most people move on to other jobs if they have more than 10 years' experience in this career.
Guest Services Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$18,183 - $48,251
(Median)
18K
24K
30K
39K
48K
MEDIAN: $30,004
10%
25%
50%
75%
90%
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Guest Services Agent Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.35 - $15.34
(Median)
8
13
15
MEDIAN: $10
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$18,183 - $48,251  
   
Bonus
$0.00 - $995  
Profit Sharing
$486.05 - $2,543  
Commission
$600 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,789 - $35,042  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 611
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.35 - $15.34  
   
Hourly Tips
$0.12 - $10.21  
Overtime
$11.98 - $23.81  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $995  
   
Commission
$600 - $1,500  
Profit Sharing
$486.05 - $2,543  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,789 - $35,042  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 611
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Location:
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Guest Services Agent Job Listings

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Popular Employer Salaries for Guest Services Agent
Job Description for Guest Services Agent
Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.
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Guest Services Agent Tasks
  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.
Popular Skills for Guest Services Agent
Pay by Experience Level for Guest Services Agent
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
New York
up arrow 52%
Boston
up arrow 29%
Las Vegas
up arrow 29%
Washington
up arrow 28%
Honolulu
up arrow 25%
Chicago
up arrow 18%
Seattle
up arrow 17%
Miami
up arrow 13%
Atlanta
up arrow 9%
Dallas
up arrow 7%
St. Louis
0%
National Average
$22,000
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Guest Services Agent Salaries

Late-Career
up arrow 13%
Mid-Career
up arrow 10%
Experienced
up arrow 7%
National Average
$22,000

Skills That Affect Guest Services Agent Salaries

Customer Relations
up arrow 4%
Customer Service
up arrow 3%
National Average
$22,000
Cash Handling
up arrow 4%
Customer Relationship Management (CRM)
up arrow 4%
Problem Solving
up arrow 9%
Phone Support
up arrow 15%
Oral / Verbal Communication
up arrow 21%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 117 votes.
Gender
Female
67%
female alumni
 
Male
33%
male alumni
Years of Experience
Less than 1 year
10%
1-4 years
61%
5-9 years
16%
10-19 years
10%
20 years or more
2%
Common Health Benefits
medical benefits Medical: 52% dental benefits Dental: 45%
vision benefits Vision: 34% employee benefits None: 46%
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