A Guest Services Agent earns an average wage of $10.56 per hour. Most people with this job move on to other positions after 20 years in this field. A skill in Microsoft Office is associated with high pay for this job.
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$17,817 - $49,316
(Median)
$18K
$31K
$49K
MEDIAN: $30,501
10%
50%
90%

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$8.52 - $15.51
(Median)
$8
$11
$16
MEDIAN: $10
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$17,817 - $49,316  
   
Bonus
$246.58 - $3,077  
Commission
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,910 - $36,167  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 41
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$8.52 - $15.51  
   
Hourly Tips
$0.01 - $5.51  
Overtime
$12.90 - $29.89  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$246.58 - $3,077  
   
Commission
$1,221  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,910 - $36,167  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 335
United States (change)

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Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

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Guest Services Agent Tasks

  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.

Common Career Paths for Guest Services Agent


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Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Agent

Popular Skills for Guest Services Agent

Pay by Experience Level for Guest Services Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $22,710

Larger city markers indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Guest Services Agent Salaries

Late-Career
up arrow 19%



National Average
$23,000


Skills That Affect Guest Services Agent Salaries

Microsoft Office
up arrow 21%

Problem Solving
up arrow 3%

Cash Handling
up arrow 3%

National Average
$23,000

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Customer Relationship Management (CRM)
up arrow 1%

Phone Support
up arrow 12%

Oral / Verbal Communication
up arrow 22%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
9%
1-4 years
57%
5-9 years
18%
10-19 years
11%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 53%
dental benefits
Dental: 47%
medical benefits
Vision: 38%
dental benefits
None: 42%
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