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Guest Services Agent Salary (United States)

Guest Services Agents in the United States can typically expect wages of $10.43 per hour. The bottom of the pay range sits near $8.38 per hour, and the top verges on $15.13. Compensation for this group is mainly affected by geographic location, but the company and tenure are influential factors as well. While slightly less than one-half report receiving no health benefits, a little more than half do receive medical coverage, and more than two-fifths have dental, as well. Women account for the majority of Guest Services Agents — 67 percent to be exact. Most workers in this position report high levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.
Guest Services Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$18,162 - $44,163
(Median)
18K
24K
30K
39K
44K
MEDIAN: $29,869
10%
25%
50%
75%
90%
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Guest Services Agent Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$8.38 - $15.13
(Median)
8
13
15
MEDIAN: $10
10%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$18,162 - $44,163  
   
Bonus
$0.00 - $983  
Profit Sharing
$483.87 - $2,543  
Commission
$393.05 - $1,028  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,864 - $34,431  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 53
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.38 - $15.13  
   
Hourly Tips
$0.09 - $10.91  
Overtime
$12.02 - $22.20  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $983  
   
Commission
$393.05 - $1,028  
Profit Sharing
$483.87 - $2,543  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,864 - $34,431  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 594
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Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.
Read More...
Guest Services Agent Tasks
  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.

Common Career Paths for Guest Services Agent

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At the upper end, Guest Services Agents who move into an Operations Manager role can end up with a hefty increase in pay. The typical income for Operations Managers is $58K per year. When Guest Services Agents are ready for the next step in their careers, they often become Assistant Hotel General Managers or Front Office Managers. Those roles pay an additional $13K and $14K, respectively.

Guest Services Representative Job Listings

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Popular Employer Salaries for Guest Services Agent

Well-known firms with a reputation for hiring numerous Guest Services Agents include Hilton Worldwide, Hilton Garden Inn, Marriott International, Inc., Drury Inn and Suites, and Holiday Inn Express. Although Marriott International, Inc. offers the highest salaries (median pay is $25K), survey participants reported a rather limited pay range of $19K to $32K.
Employees at Hilton Garden Inn and Drury Inn and Suites can also expect below-average earnings of $21K and $22K.

Popular Skills for Guest Services Agent

Survey takers who work as Guest Services Agents typically report just a few professional skills. Most notably, skills in Customer Relations, Customer Service, Cash Handling, and Customer Relationship Management (CRM) are correlated to pay that is above average. Those listing Oral / Verbal Communication and Customer Relationship Management as skills, on the other hand, should be prepared for drastically lower pay. Customer Relations and Customer Service are also commonly seen together.

Pay by Experience Level for Guest Services Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average beginner in this position makes around $22K, but folks who have been around for five to 10 years see a markedly higher median salary of $24K. Guest Services Agents claiming one to two decades of experience make an estimated median of $24K. Survey participants who have worked for more than two decades report bringing in $25K on average. Workers in this area tend to have one to nine years of experience. Experienced employees who have 10-20 years of experience make up around a tenth of the workforce; inexperienced individuals who have been working for less than one year comprise about one in ten, and senior people with more than 20 years under their belt fill out the remaining fewer than one in twenty.

Pay Difference By Location

New York
up arrow 45%
Washington
up arrow 30%
Boston
up arrow 29%
Honolulu
up arrow 20%
Los Angeles
up arrow 18%
Chicago
up arrow 17%
Seattle
up arrow 17%
Atlanta
up arrow 10%
Dallas
up arrow 9%
Miami
up arrow 8%
Orlando
up arrow 6%
National Average
$23,000
Larger circles over a city indicate a job is popular in that location.
For Guest Services Agents, heading east means bigger paychecks — those in New York, Washington, and Boston earn more on average than Guest Services Agents in the rest of the country.

Related Job Salaries

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Experience Affects Guest Services Agent Salaries

Late-Career
up arrow 10%
Experienced
up arrow 7%
National Average
$23,000

Skills That Affect Guest Services Agent Salaries

Customer Service
up arrow 3%
Cash Handling
up arrow 2%
National Average
$23,000
Customer Relationship Management (CRM)
up arrow 5%
Oral / Verbal Communication
up arrow 22%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 129 votes.

Gender

Female
67%
female alumni
 
Male
33%
male alumni

Years of Experience

Less than 1 year
11%
1-4 years
61%
5-9 years
16%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 52% dental benefits Dental: 44%
vision benefits Vision: 33% employee benefits None: 46%