Browse Categories

Guest Services Agent Salary

Guest Services Agents in the United States can expect to earn an average of $10.37 per hour. The income range spans the entire spectrum between $8.33 per hour and $15.16. Earnings for this group are mostly affected by geographic location, followed by the company and tenure. The majority of workers are highly satisfied with their job. Female Guest Services Agents survey participants are more prevalent than men — 67 percent of professionals. Some workers in this field — more than two-fifths — are not awarded benefits. Medical coverage is reported by just over a half and dental plans are enjoyed by just over two-fifths. The data in this summary comes from the PayScale salary survey.
$18,290 - $43,099
(Median)
18K
24K
30K
39K
43K
MEDIAN: $29,963
10%
25%
50%
75%
90%

Add this chart to your site: 640px    300px

$8.33 - $15.16
(Median)
8
13
15
MEDIAN: $10
10%
75%
90%

Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$18,290 - $43,099  
   
Bonus
$0.00 - $968  
Profit Sharing
$494.35 - $3,250  
Commission
$250.00 - $1,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,726 - $34,492  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 56
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$8$16$24
Hourly Rate
$8.33 - $15.16  
   
Hourly Tips
$0.13 - $11.01  
Overtime
$11.95 - $22.45  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Bonus
$0.00 - $968  
   
Commission
$250.00 - $1,000  
Profit Sharing
$494.35 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$17,726 - $34,492  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 585
United States (change)

Job Description for Guest Services Agent

Guest services agents generally operate the front desk of a hotel (or similar establishment) and are chiefly responsible for handling guest check-ins, check-outs, and other customer-service functions. They may also be responsible for customer complaints, handling cash, and informing visitors of hotel rules, as well as providing additional information to assist the guests.

Read More...

Guest Services Agent Tasks

  • Calculate bills, collect payments and document interactions.
  • Answer questions, escalate complaints, and ensure that the lobby remains clean and pleasant.
  • Greet, register, and assign rooms to guests, and provide information and paperwork.

Common Career Paths for Guest Services Agent


Add this chart to your site:   640px 640px    300px 300px


It's not very common for Guest Services Agents to move on to become Operations Managers. Average pay for an Operations Manager is $58K annually. Typical career progression for a Guest Services Agent involves becoming an Assistant Hotel General Manager or a Front Office Manager, roles that pay $13K more and $14K more on average.

Guest Services Representative Job Listings

Search for more jobs:

Popular Employer Salaries for Guest Services Agent


Dominating the field, Hilton Worldwide, Marriott International, Inc., Hilton Garden Inn, Drury Inn and Suites, and Holiday Inn Express are top firms with a reputation for hiring a great number of Guest Services Agents. Although Marriott International, Inc. offers the highest salaries (median pay is $25K), survey participants reported a rather limited pay range of $19K to $32K.

Popular Skills for Guest Services Agent


Survey results suggest that Guest Services Agents use a fairly large toolkit of professional skills. Most notably, skills in Customer Relations, Customer Service, Cash Handling, and Customer Relationship Management (CRM) are correlated to pay that is above average. Those listing Oral / Verbal Communication as a skill should be prepared for drastically lower pay. Problem Solving and Customer Relationship Management also typically command lower compensation. Customer Relations and Customer Service are also commonly seen together.

Pay by Experience Level for Guest Services Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $22K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $25K. Guest Services Agents who work for 10 to 20 years in their occupation tend to earn about $25K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Related Job Salaries

Experience Affects Guest Services Agent Salaries


Experienced
up arrow 9%

Late-Career
up arrow 9%

National Average
$23,000


Skills That Affect Guest Services Agent Salaries


Customer Service
up arrow 3%

National Average
$23,000

Cash Handling
up arrow 3%

Customer Relationship Management (CRM)
up arrow 4%

Problem Solving
up arrow 11%

Oral / Verbal Communication
up arrow 21%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 126 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
10%
1-4 years
59%
5-9 years
16%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 53% dental benefits Dental: 44%
vision benefits Vision: 33% employee benefits None: 45%