Help Desk Analyst Salary

A Help Desk Analyst earns an average wage of $18.15 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field.

$32,809 - $61,141
$33K
$44K
$61K
MEDIAN: $43,759
10%
50%
90%

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$13.56 - $24.35
$14
$18
$24
MEDIAN: $18.29
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$32,809 - $61,141  
   
Bonus
$0.00 - $5,120  
Profit Sharing
$0.00 - $5,918  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,506 - $56,936  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 371
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.56 - $24.35  
   
Hourly Tips
$0.00  
Overtime
$20.60 - $38.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,120  
   
Profit Sharing
$0.00 - $5,918  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,506 - $56,936  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 401

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Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

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Help Desk Analyst Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Common Career Paths for Help Desk Analyst


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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Analyst

Pay by Experience Level for Help Desk Analyst

Pay by Experience for a Help Desk Analyst has a positive trend. An entry-level Help Desk Analyst with less than 5 years of experience can expect to earn an average total compensation of $39,000 based on 502 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $44,000 based on 240 salaries. An experienced Help Desk Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $49,000 based on 146 salaries. A Help Desk Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 27 salaries.

Pay Difference by Location

National Average: $41,491

Larger city markers indicate a job is popular in that location.

Help Desk Analyst Reviews

Q: What is it like working as a Help Desk Analyst?

Help Desk Analyst in Tulsa:
"Supporting 250 users."
Pros: Support 250 users. Travel between 20 sites nation wide as needed. Support PC's, Phones, cell phones, etc.
Cons:

Help Desk Analyst in Pittsburgh:
Pros: I interact with people via several different media for a large portion of my day. There is great satisfaction in helping people resolve their problems. The work is challenging and interesting and I have not been bored a single day at work for at least two years. Where I work, my experience is valued by application development teams and managers, and my input on the customer's perspective for existing and potential changes or new features is frequently sought out. I am also very active with user acceptance testing and I enjoy the challenge of finding the things our users are going to do with the application that may cause errors that someone else writing a test case wouldn't even think of. I feel like what I do makes a difference and am appreciated by my department and by our customers and stakeholders.
Cons: Because you deal with people, you also deal with their personalities, and people are not always at their best when facing a problem. You have to not take things personally. When there is a major incident or failure, you are on the front lines and the first point of contact for most people. It can get a little crazy some days. While it is important in a position dealing with customers to be an empathetic person and sensitive to people's need, being organized and maintaining your composure is also critical or you will find yourself wanting to run from the building screaming some days. As your skills and position grow, you will sometimes need to tell customers you cannot provide what they are asking for or find ways to diplomatically explain limitations. If you're good at this, you'll love this work; but I have found that communications skills are even more important than technical ability in this field. This work is not for everyone.

Help Desk Analyst in Cleveland:
"Great Experience."
Pros: I am constantly coming accross new situations and learning from them.
Cons: There are some tedious aspects to what I do.

Related Job Salaries

Key Stats for Help Desk Analyst

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 104 votes.
Less than 1 year
5%
1-4 years
50%
5-9 years
24%
10-19 years
17%
20 years or more
3%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Analyst Salaries

▲24%

▲18%

▲6%

National Average
$41,000

▼6%

Skills That Affect Help Desk Analyst Salaries










Help Desk / Desktop Support
▼0%

Information Technology (IT) Support
▼0%

National Average
$41,000


Windows Operating System General Use
▼1%

A+
▼1%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 104 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
24%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 76%
vision benefits
Vision: 68%
no benefits
None: 15%
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