Help Desk Analyst Salary (United States)

A Help Desk Analyst earns an average wage of $17.38 per hour. Most people move on to other jobs if they have more than 20 years' experience in this field.
Help Desk Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,261 - $58,303
(Median)
31K
42K
50K
58K
MEDIAN: $41,825
10%
50%
75%
90%
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Help Desk Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.63 - $24.49
(Median)
13
15
17
21
24
MEDIAN: $17.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,261 - $58,303  
   
Bonus
$0.00 - $3,046  
Profit Sharing
$-0.49 - $4,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,233 - $56,045  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,021
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.63 - $24.49  
   
Overtime
$16.21 - $37.13  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,046  
   
Profit Sharing
$-0.49 - $4,848  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,233 - $56,045  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,021
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United States (change)
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Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.
Read More...
Help Desk Analyst Tasks
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Help Desk Analyst Job Listings

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Popular Skills for Help Desk Analyst

Pay by Experience Level for Help Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 33%
Philadelphia
up arrow 19%
Irvine
up arrow 15%
Atlanta
up arrow 11%
up arrow 5%
Seattle
up arrow 3%
Los Angeles
up arrow 1%
0%
Charlotte
0%
National Average
$40,000
Phoenix
up arrow 2%
Dallas
up arrow 4%
Milwaukee
up arrow 8%
Portland
up arrow 13%
Pittsburgh
up arrow 14%
Larger circles over a city indicate a job is popular in that location.

Help Desk Analyst Reviews

What is it like working as a Help Desk Analyst?
Help Desk Analyst in Pittsburgh:
Pros: I interact with people via several different media for a large portion of my day. There is great satisfaction in helping people resolve their problems. The work is challenging and interesting and I have not been bored a single day at work for at least two years. Where I work, my experience is valued by application development teams and managers, and my input on the customer's perspective for existing and potential changes or new features is frequently sought out. I am also very active with user acceptance testing and I enjoy the challenge of finding the things our users are going to do with the application that may cause errors that someone else writing a test case wouldn't even think of. I feel like what I do makes a difference and am appreciated by my department and by our customers and stakeholders.
Cons: Because you deal with people, you also deal with their personalities, and people are not always at their best when facing a problem. You have to not take things personally. When there is a major incident or failure, you are on the front lines and the first point of contact for most people. It can get a little crazy some days. While it is important in a position dealing with customers to be an empathetic person and sensitive to people's need, being organized and maintaining your composure is also critical or you will find yourself wanting to run from the building screaming some days. As your skills and position grow, you will sometimes need to tell customers you cannot provide what they are asking for or find ways to diplomatically explain limitations. If you're good at this, you'll love this work; but I have found that communications skills are even more important than technical ability in this field. This work is not for everyone.
Help Desk Analyst in Cleveland:
"Great Experience."
Pros: I am constantly coming accross new situations and learning from them.
Cons: There are some tedious aspects to what I do.

Related Job Salaries

Experience Affects Help Desk Analyst Salaries

Late-Career
up arrow 17%
National Average
$40,000

Skills That Affect Help Desk Analyst Salaries

SQL
up arrow 7%
Windows Operating System General Use
up arrow 3%
A+
up arrow 3%
Windows NT / 2000 / XP Networking
up arrow 1%
Microsoft Exchange
up arrow 1%
Microsoft Access
up arrow 1%
Microsoft Office
0%
Cisco Networking
0%
National Average
$40,000
Help Desk / Desktop Support
up arrow 2%
Microsoft Word
up arrow 2%
Microsoft Excel
up arrow 3%
Novell NetWare
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 219 votes.

Gender

Female
22%
female alumni
 
Male
78%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
48%
5-9 years
25%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 62% employee benefits None: 16%
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