A Help Desk Analyst earns an average salary of $41,745 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.
Help Desk Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,153 - $58,815
(Median)
31K
42K
50K
59K
MEDIAN: $41,745
10%
50%
75%
90%
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Help Desk Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.54 - $24.33
(Median)
13
15
17
21
24
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,153 - $58,815  
   
Bonus
$0.00 - $3,039  
Profit Sharing
$0.00 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,120 - $56,527  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 1,000
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.54 - $24.33  
   
Overtime
$15.47 - $37.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,039  
   
Profit Sharing
$0.00 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,120 - $56,527  
PayScale
Country: United States | Currency: USD | Updated: 17 Apr 2014 | Individuals Reporting: 1,000
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Help Desk Analyst Job Listings

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Job Description for Help Desk Analyst
Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.
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Help Desk Analyst Tasks
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
Popular Skills for Help Desk Analyst
Pay by Experience Level for Help Desk Analyst
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Arlington
up arrow 48%
up arrow 29%
Philadelphia
up arrow 12%
Atlanta
up arrow 10%
up arrow 7%
St. Louis
up arrow 6%
Seattle
up arrow 3%
Charlotte
up arrow 1%
Chicago
0%
National Average
$40,000
Indianapolis
up arrow 1%
Dallas
up arrow 4%
Milwaukee
up arrow 6%
Kansas City
up arrow 9%
Larger circles over a city indicate a job is popular in that location.

Help Desk Analyst Reviews

What is it like working as a Help Desk Analyst?
Help Desk Analyst in Cleveland:
"Great Experience."
Pros: I am constantly coming accross new situations and learning from them.
Cons: There are some tedious aspects to what I do.
Related Job Salaries

Experience Affects Help Desk Analyst Salaries

Late-Career
up arrow 29%
National Average
$40,000

Skills That Affect Help Desk Analyst Salaries

A+
up arrow 3%
Windows Operating System General Use
up arrow 3%
Microsoft Office
up arrow 1%
Microsoft Exchange
0%
Windows NT / 2000 / XP Networking
0%
National Average
$40,000
Help Desk / Desktop Support
up arrow 2%
Microsoft Word
up arrow 2%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 205 votes.
Gender
Female
21%
female alumni
 
Male
79%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
49%
5-9 years
25%
10-19 years
20%
20 years or more
3%
Common Health Benefits
medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 17%
Find Out Exactly What You Should Be Paid
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