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Help Desk Analyst Salary

A Help Desk Analyst earns an average salary of $41,766 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.
$31,832 - $57,200
(Median)
32K
42K
50K
57K
MEDIAN: $41,766
10%
50%
75%
90%

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$12.90 - $24.74
(Median)
13
15
18
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,832 - $57,200  
   
Bonus
$0.00 - $3,062  
Profit Sharing
$0.00 - $4,027  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,761 - $55,668  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 553
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.90 - $24.74  
   
Overtime
$17.25 - $37.02  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,062  
   
Profit Sharing
$0.00 - $4,027  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,761 - $55,668  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 548
United States (change)

Job Description for Help Desk Analyst

Help desk analysts assist companies with their IT customer support. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. They are required to support all of the applications and software used by their businesses. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care.

Read More...

Help Desk Analyst Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Common Career Paths for Help Desk Analyst


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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Analyst

Pay by Experience Level for Help Desk Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Help Desk Analyst Reviews

What is it like working as a Help Desk Analyst?
Help Desk Analyst in Pittsburgh:
Pros: I interact with people via several different media for a large portion of my day. There is great satisfaction in helping people resolve their problems. The work is challenging and interesting and I have not been bored a single day at work for at least two years. Where I work, my experience is valued by application development teams and managers, and my input on the customer's perspective for existing and potential changes or new features is frequently sought out. I am also very active with user acceptance testing and I enjoy the challenge of finding the things our users are going to do with the application that may cause errors that someone else writing a test case wouldn't even think of. I feel like what I do makes a difference and am appreciated by my department and by our customers and stakeholders.
Cons: Because you deal with people, you also deal with their personalities, and people are not always at their best when facing a problem. You have to not take things personally. When there is a major incident or failure, you are on the front lines and the first point of contact for most people. It can get a little crazy some days. While it is important in a position dealing with customers to be an empathetic person and sensitive to people's need, being organized and maintaining your composure is also critical or you will find yourself wanting to run from the building screaming some days. As your skills and position grow, you will sometimes need to tell customers you cannot provide what they are asking for or find ways to diplomatically explain limitations. If you're good at this, you'll love this work; but I have found that communications skills are even more important than technical ability in this field. This work is not for everyone.
Help Desk Analyst in Cleveland:
"Great Experience."
Pros: I am constantly coming accross new situations and learning from them.
Cons: There are some tedious aspects to what I do.

Related Job Salaries

Experience Affects Help Desk Analyst Salaries


Late-Career
up arrow 11%


National Average
$40,000


Skills That Affect Help Desk Analyst Salaries

SQL
up arrow 9%


Network Management / Administration
up arrow 4%

Windows Operating System General Use
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 2%

Cisco Networking
up arrow 2%

A+
up arrow 1%

Microsoft Exchange
up arrow 1%

National Average
$40,000

Microsoft Office
up arrow 1%

Microsoft Excel
up arrow 1%

Microsoft Word
up arrow 2%

Microsoft Access
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Help Desk / Desktop Support (Tier 1)
up arrow 4%

Novell NetWare
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 219 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
4%
1-4 years
49%
5-9 years
24%
10-19 years
21%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 73%
vision benefits Vision: 63% employee benefits None: 16%