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Senior Technical Support Engineer Salary

A Senior Technical Support Engineer earns an average salary of $76,832 per year.
$50,342 - $108,546
(Median)
50K
62K
77K
94K
110K
MEDIAN: $76,832
10%
25%
50%
75%
90%

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$15.92 - $50.84
(Median)
16
22
29
37
51
MEDIAN: $29.00
10%
25%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,342 - $108,546  
   
Bonus
$0.00 - $12,191  
Profit Sharing
$493.16 - $6,929  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,498 - $116,228  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 844
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26$52$78
Hourly Rate
$15.92 - $50.84  
   
Overtime
$23.42 - $75.43  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $12,191  
   
Profit Sharing
$493.16 - $6,929  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,498 - $116,228  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 110
United States (change)

Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion

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Senior Technical Support Engineer Tasks

  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.
  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.

Senior Technical Support Engineer Job Listings

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Popular Employer Salaries for Senior Technical Support Engineer

Popular Skills for Senior Technical Support Engineer

Pay by Experience Level for Senior Technical Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Related Job Salaries

Experience Affects Senior Technical Support Engineer Salaries



National Average
$78,000



Skills That Affect Senior Technical Support Engineer Salaries

Oracle
up arrow 6%

UNIX
up arrow 2%

Systems Troubleshooting
0%

National Average
$78,000

Network Support
up arrow 1%

Linux
up arrow 1%

Network Management / Administration
up arrow 3%

Information Technology (IT) Support
up arrow 4%



SQL
up arrow 6%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 226 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
31%
10-19 years
41%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 86%
vision benefits Vision: 74% employee benefits None: 7%