Senior Technical Support Engineer Salary (United States)

A Senior Technical Support Engineer earns an average salary of $76,503 per year.
Senior Technical Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$49,885 - $107,896
(Median)
50K
61K
77K
93K
110K
MEDIAN: $76,502
10%
25%
50%
75%
90%
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Senior Technical Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$15.76 - $51.40
(Median)
16
21
29
37
51
MEDIAN: $29.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,885 - $107,896  
   
Bonus
$0.00 - $11,770  
Profit Sharing
$103.04 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,022 - $115,757  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 860
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26$52$78
Hourly Rate
$15.76 - $51.40  
   
Overtime
$23.18 - $75.44  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $11,770  
   
Profit Sharing
$103.04 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,022 - $115,757  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 860
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Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion
Read More...
Senior Technical Support Engineer Tasks
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.
  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.

Senior Technical Support Engineer Job Listings

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Popular Employer Salaries for Senior Technical Support Engineer

Popular Skills for Senior Technical Support Engineer

Pay by Experience Level for Senior Technical Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Sunnyvale
up arrow 41%
San Jose
up arrow 37%
New York
up arrow 23%
Houston
up arrow 17%
Boston
up arrow 12%
San Francisco
up arrow 12%
Dallas
up arrow 6%
Chicago
up arrow 2%
Austin
0%
0%
National Average
$78,000
Minneapolis
up arrow 7%
San Diego
up arrow 10%
Denver
up arrow 11%
Atlanta
up arrow 12%
Raleigh
up arrow 19%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Senior Technical Support Engineer Salaries

National Average
$78,000

Skills That Affect Senior Technical Support Engineer Salaries

Oracle
up arrow 8%
UNIX
up arrow 3%
Linux
0%
National Average
$78,000
Network Support
up arrow 1%
Systems Troubleshooting
up arrow 1%
Network Management / Administration
up arrow 3%
SQL
up arrow 8%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 221 votes.

Gender

Female
11%
female alumni
 
Male
89%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
31%
10-19 years
41%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 86%
vision benefits Vision: 74% employee benefits None: 7%
Find Out Exactly What You Should Be Paid
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