Senior Technical Support Engineer Salary (United States)

A Senior Technical Support Engineer earns an average salary of $76,601 per year.
Senior Technical Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$49,925 - $107,967
(Median)
50K
61K
77K
94K
110K
MEDIAN: $76,601
10%
25%
50%
75%
90%
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Senior Technical Support Engineer Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$15.78 - $51.33
(Median)
16
21
29
37
51
MEDIAN: $29.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,925 - $107,967  
   
Bonus
$0.00 - $11,929  
Profit Sharing
$103.04 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,101 - $115,916  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 778
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26$52$78
Hourly Rate
$15.78 - $51.33  
   
Overtime
$23.27 - $75.32  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $11,929  
   
Profit Sharing
$103.04 - $7,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,101 - $115,916  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 102
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Job Description for Senior Technical Support Engineer

A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion
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Senior Technical Support Engineer Tasks
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.
  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.

Senior Technical Support Engineer Job Listings

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Popular Employer Salaries for Senior Technical Support Engineer

Popular Skills for Senior Technical Support Engineer

Pay by Experience Level for Senior Technical Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Sunnyvale
up arrow 40%
San Jose
up arrow 39%
New York
up arrow 23%
Houston
up arrow 16%
Boston
up arrow 12%
San Francisco
up arrow 12%
Dallas
up arrow 12%
Chicago
up arrow 2%
up arrow 1%
Austin
0%
National Average
$78,000
Minneapolis
up arrow 7%
Denver
up arrow 8%
San Diego
up arrow 11%
Atlanta
up arrow 12%
Raleigh
up arrow 19%
Larger circles over a city indicate a job is popular in that location.

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Experience Affects Senior Technical Support Engineer Salaries

National Average
$78,000

Skills That Affect Senior Technical Support Engineer Salaries

Oracle
up arrow 8%
UNIX
up arrow 2%
Network Support
0%
Systems Troubleshooting
0%
Linux
0%
National Average
$78,000
Network Management / Administration
up arrow 4%
SQL
up arrow 7%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 221 votes.

Gender

Female
11%
female alumni
 
Male
89%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
11%
5-9 years
31%
10-19 years
41%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 91% dental benefits Dental: 86%
vision benefits Vision: 74% employee benefits None: 7%