A Senior Technical Support Engineer earns an average salary of $74,801 per year.
Senior Technical Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$50,090 - $105,748
(Median)
50K
61K
75K
92K
110K
MEDIAN: $74,801
10%
25%
50%
75%
90%
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Senior Technical Support Engineer Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$15.87 - $52.36
(Median)
16
20
28
37
52
MEDIAN: $27.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,090 - $105,748  
   
Bonus
$0.00 - $10,345  
Profit Sharing
$979 - $8,054  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,346 - $113,554  
PayScale
Country: United States | Currency: USD | Updated: 21 Apr 2014 | Individuals Reporting: 722
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$15.87 - $52.36  
   
Overtime
$23.27 - $74.55  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $10,345  
   
Profit Sharing
$979 - $8,054  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$49,346 - $113,554  
PayScale
Country: United States | Currency: USD | Updated: 21 Apr 2014 | Individuals Reporting: 722
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Job Description for Senior Technical Support Engineer
A senior technical support engineer is responsible for advanced technical support. Typically, a lower-level technician or engineer does initial troubleshooting of an issue; if necessary, the query escalates the senior technical support engineer. The senior engineer must manage multiple projects and issues simultaneously. Issues need to be logged and tracked to completion. The senior technical support engineer needs good presentation skills, as solutions to complex issues will need to be presented to the group. There is a degree of customer interaction required, and the engineer must present the company in a positive light at all times. Issues or tasks need to be logged and tracked to their completion
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Senior Technical Support Engineer Tasks
  • Monitor and log all client communications, processing requests and documenting changes.
  • Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.
  • Analyze and consult on implementation and troubleshooting of technology products.
  • Mentor and train other technical support staff on technical and procedural matters.
Popular Skills for Senior Technical Support Engineer
Pay by Experience Level for Senior Technical Support Engineer
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Jose
up arrow 37%
New York
up arrow 25%
San Francisco
up arrow 14%
Houston
up arrow 12%
Austin
up arrow 11%
Boston
up arrow 7%
Dallas
up arrow 5%
Chicago
up arrow 4%
Mountain View
up arrow 2%
National Average
$76,000
up arrow 2%
Denver
up arrow 13%
Minneapolis
up arrow 13%
San Diego
up arrow 13%
Atlanta
up arrow 17%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Senior Technical Support Engineer Salaries

National Average
$76,000

Skills That Affect Senior Technical Support Engineer Salaries

up arrow 5%
Linux
up arrow 2%
Network Support
up arrow 2%
National Average
$76,000
Systems Troubleshooting
up arrow 1%
Windows 2003 Server
up arrow 4%
SQL
up arrow 9%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 192 votes.
Gender
Female
10%
female alumni
 
Male
90%
male alumni
Years of Experience
Less than 1 year
0%
1-4 years
11%
5-9 years
32%
10-19 years
40%
20 years or more
16%
Common Health Benefits
medical benefits Medical: 91% dental benefits Dental: 85%
vision benefits Vision: 74% employee benefits None: 7%
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