System Support Technicians in the United States can expect wages of $44K annually on average. Career duration is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Male System Support Technicians far outnumber their female contemporaries among those who completed the questionnaire. For the most part, System Support Technicians enjoy their work and report high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$30,581 - $64,899
(Median)
$31K
$44K
$65K
MEDIAN: $43,842
10%
50%
90%

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$13.85 - $27.77
(Median)
$14
$18
$28
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$30,581 - $64,899  
   
Bonus
$0.00 - $4,314  
Profit Sharing
$509  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,773 - $62,816  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 66
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$13.85 - $27.77  
   
Overtime
$17.11 - $34.62  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,314  
   
Profit Sharing
$509  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,773 - $62,816  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 58
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Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

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Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many System Support Technicians, extensive experience does not lead to significantly more money. The average beginner in this position makes around $39K, but folks who have been around for five to 10 years see a markedly higher median salary of $47K. The average pay reported by folks with 10 to 20 years of experience is around $50K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $56K.

System Support Technician Advice

What do you wish you knew about your job when you first started out?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

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Experience Affects System Support Technician Salaries

Late-Career
up arrow 30%

Experienced
up arrow 16%

Mid-Career
up arrow 9%

National Average
$43,000

Entry-Level
up arrow 9%

Skills That Affect System Support Technician Salaries

Customer Service
up arrow 21%

Software Knowledge
up arrow 5%

Information Technology (IT) Support
up arrow 3%

National Average
$43,000

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 3%

Network Support
up arrow 4%

Help Desk / Desktop Support
up arrow 11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 22 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
4%
1-4 years
49%
5-9 years
17%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 74%
medical benefits
Vision: 67%
dental benefits
None: 13%
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