System Support Technician Salary

Earnings for System Support Technicians in the United States come in at around $44K per year on average. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Most System Support Technicians are fairly content with their jobs, and work satisfaction falls in line with the national average. This snapshot results from replies to PayScale's salary survey.

$31,568 - $66,634
(Median)
$32K
$44K
$67K
MEDIAN: $44,114
10%
50%
90%

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$13.32 - $27.15
(Median)
$13
$19
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$31,568 - $66,634  
   
Bonus
$0.00 - $5,011  
Profit Sharing
$1,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,121 - $63,022  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 143
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.32 - $27.15  
   
Overtime
$17.88 - $36.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,011  
   
Profit Sharing
$1,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,121 - $63,022  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 114
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Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

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Survey results show that System Support Technicians use a fair number of skills. Most notably, facility with Customer Service, Information Technology (IT) Support, and Software Knowledge are correlated to pay that is significantly above average, leading to increases of 21 percent, 15 percent, and 4 percent, respectively. At the other end of the pay range are skills like Network Support and Help Desk / Desktop Support.

Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For System Support Technicians, more experience in the field does not usually mean bigger paychecks. The average worker who claims fewer than five years of experience earns around $39K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $46K. For System Support Technicians, 10 to 20 years of experience on the job amounts to an average salary of $51K. People who have worked for more than 20 years report a median income of $56K, which is barely higher than the median for folks with 10 to 20 years of experience.

System Support Technician Advice

What do you wish you knew about your job when you first started out?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

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Experience Affects System Support Technician Salaries

Late-Career
up arrow 29%

Experienced
up arrow 19%

Mid-Career
up arrow 5%

National Average
$43,000

Entry-Level
up arrow 11%

Skills That Affect System Support Technician Salaries

Customer Service
up arrow 21%

Information Technology (IT) Support
up arrow 15%

Software Knowledge
up arrow 4%

National Average
$43,000

Systems Troubleshooting
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Network Support
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
24%
10-19 years
25%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 75%
medical benefits
Vision: 64%
dental benefits
None: 14%
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