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System Support Technician Salary

System Support Technicians in the United States can expect wages of $42K per year on average. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. Making up 79 percent of those who took the survey, male System Support Technicians greatly outnumber their female counterparts. Among folks in this role, job satisfaction levels approximately match the national average. This overview is based on answers to PayScale's salary questionnaire.
$30,687 - $66,567
(Median)
31K
42K
52K
67K
MEDIAN: $41,658
10%
50%
75%
90%

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$11.99 - $27.77
(Median)
12
15
18
23
28
MEDIAN: $18.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,687 - $66,567  
   
Bonus
$0.00 - $5,847  
Profit Sharing
$737 - $2,035  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,369 - $64,254  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 147
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.99 - $27.77  
   
Overtime
$16.73 - $41.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,847  
   
Profit Sharing
$737 - $2,035  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,369 - $64,254  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 108
United States (change)

Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

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System Support Technicians who responded to the survey report just a handful of professional skills. Most notably, facility with Software Knowledge, Systems Troubleshooting, and Information Technology (IT) Support are correlated to pay that is significantly above average, leading to increases of 45 percent, 22 percent, and 19 percent, respectively.

Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For System Support Technicians, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Relatively untried employees who have fewer than five years of experience earn around $38K on average. People who have worked for five to 10 years can expect a higher median salary of $43K. People with 10 to 20 years of experience make an average of about $50K in this role. System Support Technicians who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $56K on average.

System Support Technician Advice

What do you wish you knew about your job when you first started out?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

Experience Affects System Support Technician Salaries

Late-Career
up arrow 36%

Experienced
up arrow 23%

Mid-Career
up arrow 6%

National Average
$41,000

Entry-Level
up arrow 8%

Skills That Affect System Support Technician Salaries

Software Knowledge
up arrow 45%

Systems Troubleshooting
up arrow 22%

Information Technology (IT) Support
up arrow 19%

National Average
$41,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
5%
1-4 years
39%
5-9 years
26%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 75%
vision benefits Vision: 62% employee benefits None: 16%