System Support Technician Salary

System Support Technicians in the United States can expect wages of $43K per year on average. Career length and the particular city each impact pay for this group, with the former having the largest influence. Male System Support Technicians are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most workers in this position report moderate levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. This snapshot results from replies to PayScale's salary survey.

$31,527 - $66,309
(Median)
$32K
$43K
$66K
MEDIAN: $43,244
10%
50%
90%

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$12.51 - $27.58
(Median)
$13
$19
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$31,527 - $66,309  
   
Bonus
$0.00 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,804 - $63,734  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 150
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.51 - $27.58  
   
Overtime
$18.38 - $39.73  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,817  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,804 - $63,734  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 105
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Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

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Survey results imply that System Support Technicians put a diverse skill set to use. Most notably, facility with Customer Service, Information Technology (IT) Support, and Software Knowledge are correlated to pay that is significantly above average, leading to increases of 25 percent, 13 percent, and 6 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Network Support and Help Desk / Desktop Support.

Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Those in the early stages of their career can expect to make around $38K; however, individuals with five to 10 years of experience bring in $45K on average — a distinctly larger sum. People with 10 to 20 years of experience make an average of about $51K in this role. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $55K on average.

System Support Technician Advice

What do you wish you knew about your job when you first started out?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

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Experience Affects System Support Technician Salaries

Late-Career
up arrow 30%

Experienced
up arrow 19%

Mid-Career
up arrow 6%

National Average
$42,000

Entry-Level
up arrow 10%

Skills That Affect System Support Technician Salaries

Customer Service
up arrow 25%

Information Technology (IT) Support
up arrow 13%

Software Knowledge
up arrow 6%

National Average
$42,000

Systems Troubleshooting
up arrow 1%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Network Support
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
24%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 65% employee benefits None: 12%
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