System Support Technician Salary

Median pay for System Support Technicians in the United States is around $44K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Male System Support Technicians are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Most people on this career path report moderate levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. The numbers in this rundown were provided by PayScale's salary survey participants.

$32,050 - $66,503
(Median)
$32K
$44K
$67K
MEDIAN: $43,580
10%
50%
90%

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$12.46 - $27.68
(Median)
$12
$19
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,050 - $66,503  
   
Bonus
$0.00 - $5,781  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,951 - $63,307  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 149
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.46 - $27.68  
   
Overtime
$18.31 - $40.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,781  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,951 - $63,307  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 103
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Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

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System Support Technicians report using a diverse set of skills on the job. Most notably, facility with Customer Service, Information Technology (IT) Support, and Software Knowledge are correlated to pay that is significantly above average, leading to increases of 24 percent, 15 percent, and 5 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Network Support and Help Desk / Desktop Support.

Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Relatively untried employees who have less than five years' experience make $38K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $45K. System Support Technicians bring in $51K after working for 10 to 20 years. People who have worked for more than 20 years report a median income of $56K, which is barely higher than the median for folks with 10 to 20 years of experience.

System Support Technician Advice

What do you wish you knew about your job when you first started out?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

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Experience Affects System Support Technician Salaries

Late-Career
up arrow 31%

Experienced
up arrow 19%

Mid-Career
up arrow 5%

National Average
$43,000

Entry-Level
up arrow 11%

Skills That Affect System Support Technician Salaries

Customer Service
up arrow 24%

Information Technology (IT) Support
up arrow 15%

Software Knowledge
up arrow 5%

National Average
$43,000

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Network Support
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 55 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
24%
10-19 years
24%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 65% employee benefits None: 12%
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