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System Support Technician Salary

Pay for System Support Technicians in the United States sits in the ballpark of $43K annually. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The majority of System Support Technicians claim high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.

$30,666 - $66,114
(Median)
$31K
$43K
$66K
MEDIAN: $42,551
10%
50%
90%

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$12.14 - $27.46
(Median)
$12
$19
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,666 - $66,114  
   
Bonus
$0.00 - $5,847  
Profit Sharing
$1,075 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,575 - $63,734  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 151
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$12.14 - $27.46  
   
Overtime
$17.65 - $42.21  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,847  
   
Profit Sharing
$1,075 - $3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,575 - $63,734  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 104

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

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Survey results show that System Support Technicians use a fair number of skills. Most notably, facility with Customer Service, Information Technology (IT) Support, and Software Knowledge are correlated to pay that is significantly above average, leading to increases of 28 percent, 17 percent, and 8 percent, respectively. Skills that seem to negatively impact pay include Network Support and Help Desk / Desktop Support.

Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The average beginner in this position makes around $38K, but folks who have been around for five to 10 years see a markedly higher median salary of $44K. System Support Technicians see a median salary of $52K after reaching one to two decades on the job. System Support Technicians who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $56K.

System Support Technician Advice

What do you wish you knew about your job when you first started out?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

United States (change)

Experience Affects System Support Technician Salaries

Late-Career
up arrow 34%

Experienced
up arrow 24%

Mid-Career
up arrow 6%

National Average
$42,000

Entry-Level
up arrow 10%

Skills That Affect System Support Technician Salaries

Customer Service
up arrow 28%

Information Technology (IT) Support
up arrow 17%

Software Knowledge
up arrow 8%

Systems Troubleshooting
0%

National Average
$42,000

Help Desk / Desktop Support (Tier 2)
up arrow 6%

Network Support
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 58 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
24%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 13%
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