System Support Technician Salary

Median pay for System Support Technicians in the United States is around $44K per year. Career length and the particular city each impact pay for this group, with the former having the largest influence. The majority of individuals in this role claim moderate levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. This report is based on answers to PayScale's salary questionnaire.

$31,568 - $66,634
(Median)
$32K
$44K
$67K
MEDIAN: $44,114
10%
50%
90%

Add this chart to your site: 640px    300px

$13.32 - $27.15
(Median)
$13
$19
$27
MEDIAN: $19.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$31,568 - $66,634  
   
Bonus
$0.00 - $5,011  
Profit Sharing
$1,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,121 - $63,022  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 143
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$13.32 - $27.15  
   
Overtime
$17.88 - $36.72  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $5,011  
   
Profit Sharing
$1,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,121 - $63,022  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 114
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

Read More...

System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

Search for more jobs:


System Support Technicians report using a pretty varied skill set on the job. Most notably, facility with Customer Service, Information Technology (IT) Support, and Software Knowledge are correlated to pay that is significantly above average, leading to increases of 21 percent, 15 percent, and 4 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Network Support and Help Desk / Desktop Support.

Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Workers in their first five years can expect to earn $39K, but people who have been around for five to 10 years earn a noticeably bigger sum of $46K. System Support Technicians with one to two decades of relevant experience report an average salary of approximately $51K. System Support Technicians who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $56K.

System Support Technician Advice

What do you wish you knew about your job when you first started out?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects System Support Technician Salaries

Late-Career
up arrow 29%

Experienced
up arrow 19%

Mid-Career
up arrow 5%

National Average
$43,000

Entry-Level
up arrow 11%

Skills That Affect System Support Technician Salaries

Customer Service
up arrow 21%

Information Technology (IT) Support
up arrow 15%

Software Knowledge
up arrow 4%

National Average
$43,000

Systems Troubleshooting
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Network Support
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
24%
10-19 years
25%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 75%
medical benefits
Vision: 64%
dental benefits
None: 14%
ADVERTISEMENT