System Support Technician Salary

System Support Technicians in the United States can expect to earn an average of $44K annually. Career length is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Making up 79 percent of those who took the survey, male System Support Technicians greatly outnumber their female counterparts. Work is reasonably fulfilling for most System Support Technicians — the majority report average levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$31,593 - $66,688

Add this chart to your site: 640px    300px

$12.76 - $27.63

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$31,593 - $66,688  
   
Bonus
$0.00 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,898 - $63,929  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 148
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.76 - $27.63  
   
Overtime
$18.31 - $40.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,817  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,898 - $63,929  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 104
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

Read More...

System Support Technician Tasks

  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.
  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.

System Support Technician Job Listings

Search for more jobs:


Survey results show that System Support Technicians use a fair number of skills. Most notably, facility with Customer Service, Information Technology (IT) Support, and Software Knowledge are correlated to pay that is significantly above average, leading to increases of 24 percent, 12 percent, and 5 percent, respectively. Skills that pay less than market rate include Network Support and Help Desk / Desktop Support.

Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Workers in their first five years can expect to earn $38K, but people who have been around for five to 10 years earn a noticeably bigger sum of $45K. After working for 10 to 20 years, System Support Technicians make a median salary of $50K. More than 20 years of experience mean a somewhat bigger median paycheck of $55K, but it's not much more than what less experienced people make.

System Support Technician Advice

What do you wish you knew about your job when you first started out?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects System Support Technician Salaries

Late-Career
up arrow 29%

Experienced
up arrow 17%

Mid-Career
up arrow 6%

National Average
$43,000

Entry-Level
up arrow 11%

Skills That Affect System Support Technician Salaries

Customer Service
up arrow 24%

Information Technology (IT) Support
up arrow 12%

Software Knowledge
up arrow 5%

National Average
$43,000

Systems Troubleshooting
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 5%

Network Support
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
4%
1-4 years
39%
5-9 years
24%
10-19 years
25%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 13%
ADVERTISEMENT