System Support Technician Salary

System Support Technicians in the United States take home approximately $44K annually on average. Experience level is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The vast majority (85 percent) of System Support Technicians who answered the questionnaire are male. The majority of System Support Technicians claim high levels of job satisfaction. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$29,230 - $65,130
$29K
$44K
$65K
MEDIAN: $44,443
10%
50%
90%

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$13.93 - $26.90
$14
$18
$27
MEDIAN: $17.85
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$29,230 - $65,130  
   
Bonus
$0.00 - $4,190  
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,591 - $64,434  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 53
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$13.93 - $26.90  
   
Overtime
$17.88 - $34.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $4,190  
   
Profit Sharing
$1,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,591 - $64,434  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 52

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United States (change)

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Job Description for System Support Technician

System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.

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System Support Technician Tasks

  • Troubleshoot and resolve technical or network problems.
  • Provide on-call technical support and train users on all network systems.
  • Develop and implement solutions for system processing efficiency improvement.
  • Identify, isolate, and define network environment issues and recommend solutions.

System Support Technician Job Listings

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Pay by Experience Level for System Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


System Support Technicians with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average beginner in this position makes around $39K, but folks who have been around for five to 10 years see a markedly higher median salary of $47K. System Support Technicians bring in $50K after working for 10 to 20 years. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a System Support Technician with more than 20 years of experience can earn $56K on average.

System Support Technician Advice

Q: What is it like working as a System Support Technician?

System Support Technician in Chesapeake:
"Patience."
Do not take insults or customer anger personally. Show sincere interest in helping customers. Be patient with callers who want help but are not so proficient with computer skills.

Related Job Salaries

Key Stats for System Support Technician

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.
Less than 1 year
4%
1-4 years
49%
5-9 years
17%
10-19 years
24%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects System Support Technician Salaries

Late-Career
▲29%

Experienced
▲16%

Mid-Career
▲9%

National Average
$43,000

Entry-Level
▼11%

Skills That Affect System Support Technician Salaries

Customer Service
▲20%

Software Knowledge
▲4%

National Average
$43,000


Systems Troubleshooting
▼3%

Network Support
▼5%

Information Technology (IT) Support
▼6%

Help Desk / Desktop Support
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 14 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
4%
1-4 years
49%
5-9 years
17%
10-19 years
24%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 76%
vision benefits
Vision: 69%
dental benefits
None: 12%
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