System support technicians work on computer systems within a company, performing tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. They are also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of a system support technician is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system access, among other tasks.
System Support Technician Tasks
Develop and implement solutions for system processing efficiency improvement.
Identify, isolate, and define network environment issues and recommend solutions.
Troubleshoot and resolve technical or network problems.
Provide on-call technical support and train users on all network systems.