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Help Desk Technician Hourly Rate

Change Country United States » Job » Help Desk Technician Overview » Help Desk Technician Hourly Rate
Updated: 21 May 2013
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Rated 4 out of 5 based on 387 Help Desk Technician votes.
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Help Desk Technician 2013 Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,009 - $50,763
(Median)
0
25K
30K
36K
42K
51K
MEDIAN: $35,539
10%
25%
50%
75%
90%
national salary data
National Pay Data
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate$11.24 - $22.04  
   
Overtime$16.36 - $33.92  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus$0.00 - $2,517  
   
Profit Sharing$205.11 - $5,051  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,009 - $50,763  
PayScale
Country: United States | Currency: USD | Updated: 21 May 2013 | Individuals Reporting: 2,084

Help Desk Technician Job Listings

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Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.
Usually, help desk technicians work indoors at a desk, and they typically have a fellow technicians working alongside them doing the same type of work. The more experienced technicians are trained to deal with a wider variety of problems and will usually attempt to solve problems that are not immediately solved by the first (usually junior) technician. These technicians typically operate underneath a shift manager or help desk supervisor who manages workflow and tracks performance. Since customers and employees may have problems at any hour, there is demand for help desk technicians to work every shift, including on weekends. Typically, the schedule is arranged by a supervisor, after taking into account the needs of both the company and the technician.
It is essential for help desk technicians to have a friendly phone disposition, along with advanced technology skills. Many positions require a four-year college degree in a relevant discipline such as computer science or information systems management. Some positions only require a high school diploma along with a certification such as A+ or MCSE.
Help Desk Technician Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
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company salaries
Companies and Industries for Help Desk Technician Salaries

Popular Employers

Hourly Rate

Popular Industries

Hourly Rate

Information Technology (IT) Services$11.34 - $24.20
Health Care$11.39 - $23.52
Information Technology (IT) Consulting$11.25 - $23.14
Banking$11.53 - $22.17
College or University$10.65 - $23.00

key statistics
Key Statistics for Help Desk Technician Salaries and Jobs

Female
14%
female alumni
 
Male
86%
male alumni
Hourly Rate:$14.01 - $18.86 $13.01 - $18.51
Years of Experience
Less than 1 year
8%
1-4 years
55%
5-9 years
23%
10-19 years
11%
20 years or more
2%
Most Common Health Benefits
medical benefits Medical: 76% dental benefits Dental: 67%
vision benefits Vision: 54% employee benefits None: 21%

alumni reports
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career path
Career Path for Help Desk Technician Jobs

Common Past Jobs
Common Future Jobs

Help Desk Technician

Salary Range

$25,009 - $50,763
payscale
Customer Service Representative (CSR)
$19,539 - $41,609
Sales Associate
$15,611 - $56,071
Technical Support Specialist
$28,009 - $66,541
 
Common Future Jobs

Help Desk Technician

Salary Range

$25,009 - $50,763
payscale
Systems Administrator
$35,758 - $77,258
Network Administrator, IT
$31,275 - $68,807
System Administrator, Computer / Network
$33,494 - $75,338
 

career path
Salary Map for Help Desk Technician Jobs

Highest Hourly Rates By City for Help Desk Technician Jobs

Top Cities by Popularity for Help Desk Technician Jobs

Highest Hourly Rates By City Top Cities by Popularity

average job salaries
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