Help Desk Technician Salary (United States)

A Help Desk Technician earns an average wage of $15.57 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.
Help Desk Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,390 - $51,734
(Median)
28K
38K
45K
52K
MEDIAN: $37,952
10%
50%
75%
90%
Add this chart to your site: 640px    300px
Help Desk Technician Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.08 - $22.08
(Median)
11
13
16
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,390 - $51,734  
   
Bonus
$0.00 - $2,933  
Profit Sharing
$298.39 - $5,172  
Commission
$300.00 - $4,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,062 - $50,611  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 4,409
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.08 - $22.08  
   
Overtime
$15.97 - $34.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $2,933  
   
Commission
$300.00 - $4,500  
Profit Sharing
$298.39 - $5,172  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,062 - $50,611  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 4,409
Is Help Desk Technician your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.
Read More...
Help Desk Technician Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Technician

Add this chart to your site:   640px 640px    300px 300px   Copy and paste this HTML:

Help Desk Technician Job Listings

Search for more jobs:
job title / company
location

Popular Employer Salaries for Help Desk Technician

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 16%
up arrow 13%
up arrow 13%
up arrow 12%
up arrow 6%
Dallas
up arrow 2%
up arrow 1%
National Average
$36,000
Tampa
up arrow 1%
Minneapolis
up arrow 1%
up arrow 5%
Miami
up arrow 9%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Help Desk Technician Salaries

National Average
$36,000

Skills That Affect Help Desk Technician Salaries

Microsoft Active Directory
up arrow 3%
Systems Troubleshooting
up arrow 2%
Network Support
up arrow 2%
Windows Support
up arrow 2%
Computer Hardware Technician
up arrow 1%
Software Installation & Upgrade
up arrow 1%
Phone Support
up arrow 1%
Troubleshooting
0%
Microsoft Office
0%
National Average
$36,000
Help Desk / Desktop Support
up arrow 1%
Customer Service
up arrow 1%
Computer Service
up arrow 3%
Help Desk / Desktop Support (Tier 1)
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 771 votes.

Gender

Female
14%
female alumni
 
Male
86%
male alumni

Years of Experience

Less than 1 year
8%
1-4 years
55%
5-9 years
24%
10-19 years
11%
20 years or more
1%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 67%
vision benefits Vision: 54% employee benefits None: 21%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -