Help Desk Technician Salary (United States)

A Help Desk Technician earns an average wage of $15.58 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.
Help Desk Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,600 - $51,801
(Median)
29K
38K
45K
52K
MEDIAN: $38,078
10%
50%
75%
90%
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Help Desk Technician Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.14 - $22.10
(Median)
11
13
16
19
22
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,600 - $51,801  
   
Bonus
$0.00 - $2,931  
Profit Sharing
$293.12 - $5,008  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,163 - $50,675  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 2,032
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.14 - $22.10  
   
Overtime
$16.11 - $34.48  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $2,931  
   
Profit Sharing
$293.12 - $5,008  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,163 - $50,675  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 2,360
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Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.
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Help Desk Technician Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Technician

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Help Desk Technician Job Listings

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Popular Employer Salaries for Help Desk Technician

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

up arrow 16%
up arrow 13%
up arrow 13%
up arrow 7%
Dallas
up arrow 2%
0%
National Average
$36,000
up arrow 1%
Minneapolis
up arrow 2%
up arrow 4%
Miami
up arrow 10%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Help Desk Technician Salaries

National Average
$36,000

Skills That Affect Help Desk Technician Salaries

Microsoft Active Directory
up arrow 3%
Systems Troubleshooting
up arrow 3%
Network Support
up arrow 2%
Windows Support
up arrow 2%
Computer Hardware Technician
up arrow 1%
Microsoft Office
0%
Phone Support
0%
Software Installation & Upgrade
0%
National Average
$36,000
Help Desk / Desktop Support
up arrow 1%
Customer Service
up arrow 1%
Troubleshooting
up arrow 1%
Help Desk / Desktop Support (Tier 1)
up arrow 4%
Computer Service
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 768 votes.

Gender

Female
14%
female alumni
 
Male
86%
male alumni

Years of Experience

Less than 1 year
8%
1-4 years
55%
5-9 years
23%
10-19 years
12%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 67%
vision benefits Vision: 54% employee benefits None: 21%
Find Out Exactly What You Should Be Paid
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