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Help Desk Technician Salary

A Help Desk Technician earns an average wage of $15.77 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.

$28,727 - $51,694
(Median)
$29K
$38K
$52K
MEDIAN: $38,416
10%
50%
90%

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$11.53 - $21.94
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,727 - $51,694  
   
Bonus
$0.00 - $2,559  
Profit Sharing
$294.79 - $3,900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,390 - $50,426  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 2,111
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.53 - $21.94  
   
Overtime
$16.73 - $34.55  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $2,559  
   
Profit Sharing
$294.79 - $3,900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,390 - $50,426  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 2,551

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Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Technician


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Computer Help Desk Representative Job Listings

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Popular Employer Salaries for Help Desk Technician

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Help Desk Technician Reviews

What is it like working as a Help Desk Technician?

Help Desk Technician in Tucson:
"A lot of experience."
Pros: Exposure to nearly every system, keys to the kingdom, can learn as much as time allows.
Cons: Pay is low, a lot of the same work.

Help Desk Technician in Rockford:
"A new position."
Pros: There is a great deal of variety and room for creativity in a new position where you help your fellow employees.
Cons: In a new position your role and decisions can seem to you to be under sceptical scrutiny to a greater degree than while working in established roles.

Related Job Salaries

United States (change)

Experience Affects Help Desk Technician Salaries




National Average
$36,000


Skills That Affect Help Desk Technician Salaries



Microsoft Active Directory
up arrow 4%

Systems Troubleshooting
up arrow 2%

Network Support
up arrow 2%

Windows Support
up arrow 2%

Phone Support
up arrow 1%

Software Installation & Upgrade
up arrow 1%

Computer Hardware Technician
0%

Troubleshooting
0%

Microsoft Office
0%

National Average
$36,000

Help Desk / Desktop Support
up arrow 1%

Customer Service
up arrow 1%

Computer Service
up arrow 2%

Help Desk / Desktop Support (Tier 1)
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 765 votes.

Gender

Female
14 %
Male
86 %

Years of Experience

Less than 1 year
8%
1-4 years
56%
5-9 years
23%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 67%
vision benefits Vision: 54% employee benefits None: 21%
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