A Help Desk Technician earns an average wage of $16.00 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.

$29,686 - $53,943
(Median)
$30K
$39K
$54K
MEDIAN: $39,420
10%
50%
90%

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$11.75 - $22.14
(Median)
$12
$16
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$29,686 - $53,943  
   
Bonus
$0.00 - $3,466  
Profit Sharing
$151.01 - $4,966  
Commission
$2,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,800 - $51,217  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,569
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.75 - $22.14  
   
Hourly Tips
$0.63  
Overtime
$17.35 - $35.98  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,466  
   
Commission
$2,200  
Profit Sharing
$151.01 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,800 - $51,217  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 2,169
United States (change)

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Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Technician


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Computer Help Desk Representative Job Listings

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Popular Employer Salaries for Help Desk Technician

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $36,593

Larger city markers indicate a job is popular in that location.

Help Desk Technician Reviews

What is it like working as a Help Desk Technician?

Help Desk Technician in Paris:
"Job Description."
Pros: I enjoy working "hands-on" with computers and other equipment. Where I work, the IT management does not give unrealistic deadlines or workloads.
Cons: I dislike having to train some workers in technology that should be trivial considering their job.

Help Desk Technician in Tucson:
"A lot of experience."
Pros: Exposure to nearly every system, keys to the kingdom, can learn as much as time allows.
Cons: Pay is low, a lot of the same work.

Help Desk Technician in Rockford:
"A new position."
Pros: There is a great deal of variety and room for creativity in a new position where you help your fellow employees.
Cons: In a new position your role and decisions can seem to you to be under sceptical scrutiny to a greater degree than while working in established roles.

Related Job Salaries

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Experience Affects Help Desk Technician Salaries




National Average
$37,000


Skills That Affect Help Desk Technician Salaries


Microsoft Active Directory
up arrow 4%

Information Technology (IT) Support
up arrow 3%

Systems Troubleshooting
up arrow 3%

Windows Support
up arrow 3%

Software Installation & Upgrade
up arrow 1%

Phone Support
up arrow 1%

Network Support
up arrow 1%

Help Desk / Desktop Support
0%

Computer Hardware Technician
0%

National Average
$37,000

Customer Service
up arrow 1%

Troubleshooting
up arrow 1%

Computer Service
up arrow 1%

Microsoft Office
up arrow 1%

Help Desk / Desktop Support (Tier 1)
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 487 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
9%
1-4 years
58%
5-9 years
20%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 65%
medical benefits
Vision: 55%
dental benefits
None: 22%
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