Help Desk Technician Salary

A Help Desk Technician earns an average wage of $15.94 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job.

$29,942 - $54,525
$30K
$40K
$55K
MEDIAN: $39,530
10%
50%
90%

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$11.73 - $22.26
$12
$16
$22
MEDIAN: $15.94
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,942 - $54,525  
   
Bonus
$0.00 - $3,558  
Profit Sharing
$100.67 - $4,966  
Commission
$1,350  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,880 - $51,457  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,500
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.73 - $22.26  
   
Overtime
$16.97 - $36.50  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,558  
   
Commission
$1,350  
Profit Sharing
$100.67 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,880 - $51,457  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 2,052
© PayScale, Inc. @ www.payscale.com

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United States (change)

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Job Description for Help Desk Technician

Help desk technicians are needed by virtually every company that produces or uses sophisticated computer equipment. When either customers or colleagues run into technical problems, the help desk technician identifies, troubleshoots, and resolves the issue. They typically field calls or emails from end users who are having trouble with some aspect of a sophisticated system. By listening to a description of the problem and accessing information about the specific system or application the user is trying to operate, the technician endeavors to guide him or her resolve the problem. The technician will make suggestions, attempting different means of fixing the issue until it is resolved. In the unlikely event that the problem persists, the help desk technician can usually refer the problem to a higher-level technician and may suggest a workaround until the problem can be permanently resolved.

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Help Desk Technician Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Help Desk Technician


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Popular Employer Salaries for Help Desk Technician

Popular Skills for Help Desk Technician

Pay by Experience Level for Help Desk Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $36,743

Larger city markers indicate a job is popular in that location.

Help Desk Technician Reviews

Q: What is it like working as a Help Desk Technician?

Help Desk Technician in Paris:
`"$Job Description."`
Pros: I enjoy working "hands-on" with computers and other equipment. Where I work, the IT management does not give unrealistic deadlines or workloads.
Cons: I dislike having to train some workers in technology that should be trivial considering their job.

Help Desk Technician in Tucson:
`"$A lot of experience."`
Pros: Exposure to nearly every system, keys to the kingdom, can learn as much as time allows.
Cons: Pay is low, a lot of the same work.

Help Desk Technician in Rockford:
`"$A new position."`
Pros: There is a great deal of variety and room for creativity in a new position where you help your fellow employees.
Cons: In a new position your role and decisions can seem to you to be under sceptical scrutiny to a greater degree than while working in established roles.

Related Job Salaries

Key Stats for Help Desk Technician

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 461 votes.
Less than 1 year
9%
1-4 years
59%
5-9 years
20%
10-19 years
11%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Technician Salaries

▲25%

▲16%

▲10%

National Average
$37,000

▼4%

Skills That Affect Help Desk Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 461 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

Less than 1 year
9%
1-4 years
59%
5-9 years
20%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 65%
vision benefits
Vision: 55%
dental benefits
None: 22%
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