Technical Support Analyst Salary (United States)

A Technical Support Analyst earns an average salary of $47,639 per year. A skill in UNIX is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career.
Technical Support Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,415 - $68,693
(Median)
34K
48K
58K
69K
MEDIAN: $47,638
10%
50%
75%
90%
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Technical Support Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.56 - $27.54
(Median)
13
16
20
24
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,415 - $68,693  
   
Bonus
$0.00 - $5,080  
Profit Sharing
$308.05 - $4,989  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,091 - $67,527  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,342
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.56 - $27.54  
   
Overtime
$18.79 - $39.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,080  
   
Profit Sharing
$308.05 - $4,989  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,091 - $67,527  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,342
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Location:
United States (change)
Years in Field/Career:
Job Description for Technical Support Analyst
A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.
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Technical Support Analyst Tasks
  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Technical Support Analyst Job Listings

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Popular Employer Salaries for Technical Support Analyst
Popular Skills for Technical Support Analyst
Pay by Experience Level for Technical Support Analyst
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 27%
Denver
up arrow 20%
San Diego
up arrow 15%
Charlotte
up arrow 14%
Houston
up arrow 12%
Chicago
up arrow 12%
Philadelphia
up arrow 10%
Dallas
up arrow 7%
Seattle
up arrow 6%
Minneapolis
up arrow 4%
Washington
up arrow 4%
Austin
up arrow 3%
National Average
$46,000
Atlanta
up arrow 9%
Columbus
up arrow 12%
Larger circles over a city indicate a job is popular in that location.

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?
Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.
Related Job Salaries

Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 21%
National Average
$46,000

Skills That Affect Technical Support Analyst Salaries

up arrow 13%
Linux
up arrow 5%
SQL
up arrow 4%
Microsoft SQL Server
up arrow 3%
Microsoft Access
up arrow 1%
Internet Information Server (IIS)
up arrow 1%
Microsoft Word
0%
Network Management / Administration
0%
Visual Basic (VB)
0%
National Average
$46,000
Windows NT / 2000 / XP Networking
up arrow 1%
Microsoft Exchange
up arrow 2%
Microsoft Office
up arrow 3%
Windows Operating System General Use
up arrow 3%
up arrow 5%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 309 votes.
Gender
Female
18%
female alumni
 
Male
82%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
42%
5-9 years
25%
10-19 years
24%
20 years or more
6%
Common Health Benefits
medical benefits Medical: 86% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 12%
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