Technical Support Analyst Salary

Technical Support Analysts in the United States take home an average $49K annually. Overall incomes of Technical Support Analysts generally bottom out at around $34K and peak near $67K; the final number can, in exceptional cases, include upwards of $5K each for bonuses and profit sharing proceeds. Earnings for this group are mostly affected by geographic location, followed by the specific employer and experience level. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most Technical Support Analysts like their work and job satisfaction is high. Among survey respondents, men are more common than women; 83 percent of Technical Support Analysts are male. The numbers in this rundown were provided by PayScale's salary survey participants.
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$35,494 - $68,563
(Median)
$35K
$49K
$69K
MEDIAN: $48,893
10%
50%
90%

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$13.85 - $27.34
(Median)
$14
$20
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$35,494 - $68,563  
   
Bonus
$0.00 - $5,013  
Profit Sharing
$702 - $5,077  
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,574 - $67,144  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 836
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.85 - $27.34  
   
Overtime
$21.25 - $41.67  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,013  
   
Commission
$2,000  
Profit Sharing
$702 - $5,077  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,574 - $67,144  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 393
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts who go on to become Product Managers of Software may see their salaries climb quite a bit. Median pay for Product Managers of Software is $92K annually. Technical Support Analysts moving up in their careers tend to step into positions as Senior Technical Support Analysts or Information Technology Project Managers. The median paychecks in those roles are $13K higher and $39K higher, respectively.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


The biggest paychecks can be found at Dell, Inc. — the median salary there is $52K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $30K and highest ones in the neighborhood of $72K.

Compucom Systems Incorporated doles out the lowest salaries in town — median pay is $40K — not to mention workers can only make as much as $52K and scope of pay is rather limited.

Popular Skills for Technical Support Analyst


Technical Support Analysts seem to wield many skills on the job. Most notably, skills in SQL, Cisco Networking, Microsoft SQL Server, and Internet Information Server are correlated to pay that is above average, with boosts between 5 percent and 9 percent. Skills that pay less than market rate include Microsoft Exchange, Customer Service, and Microsoft Office. Most people who know Microsoft Office also know Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Analysts with a lot of experience do not necessarily enjoy more money. Respondents with less than five years' experience take home $45K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $49K. For Technical Support Analysts, 10 to 20 years of experience on the job amounts to an average salary of $53K. Technical Support Analysts with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $55K.

Pay Difference by Location

National Average: $47,222

Larger city markers indicate a job is popular in that location.

San Francisco offers some of the highest pay in the country for Technical Support Analysts, 33 percent above the national average. Technical Support Analysts can also look forward to large paychecks in cities like New York (+27 percent), Boston (+27 percent), Chicago (+18 percent), and Raleigh (+9 percent). In Atlanta, salaries are 11 percent below the national average and represent the lowest-paying market. Two other places where employers offer below-median salaries are Houston (7 percent less) and Seattle (6 percent less).

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries




National Average
$47,000


Skills That Affect Technical Support Analyst Salaries

SQL
up arrow 9%



Internet Information Server (IIS)
up arrow 3%

Microsoft Active Directory
0%

Help Desk / Desktop Support (Tier 2)
0%

National Average
$47,000

Network Management / Administration
up arrow 1%

Information Technology (IT) Support
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Word
up arrow 3%

Troubleshooting
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 197 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
4%
1-4 years
42%
5-9 years
25%
10-19 years
24%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
medical benefits
Vision: 68%
dental benefits
None: 12%
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