A Technical Support Analyst earns an average salary of $49,877 per year. A skill in SQL is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career.
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$35,899 - $70,245
$36K
$50K
$70K
MEDIAN: $49,877
10%
50%
90%

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$14.46 - $28.59
$14
$20
$29
MEDIAN: $19.52
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$35,899 - $70,245  
   
Bonus
$0.00 - $5,914  
Profit Sharing
$0.40 - $4,116  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,642 - $68,838  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 671
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.46 - $28.59  
   
Overtime
$22.27 - $44.35  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,914  
   
Profit Sharing
$0.40 - $4,116  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,642 - $68,838  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 331

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Common Career Paths for Technical Support Analyst


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Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst

Popular Skills for Technical Support Analyst

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $48,149

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 160 votes.
047
Less than 1 year
5%
1-4 years
48%
5-9 years
24%
10-19 years
18%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Analyst Salaries




National Average
$48,000


Skills That Affect Technical Support Analyst Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 160 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
24%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
vision benefits
Vision: 68%
dental benefits
None: 14%
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