Technical Support Analyst Salary

Technical Support Analysts in the United States can expect wages of $49K per year on average. The range in cash compensation to Technical Support Analysts ($34K to $67K) includes potential earnings of $5K each from bonuses and profit sharing in exceptional cases. Geography is the main element affecting pay for this group — the company and tenure are driving factors as well. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. Most Technical Support Analysts report high levels of job satisfaction. Technical Support Analysts who took the survey are largely men, dominating at 83 percent. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$35,494 - $68,563
(Median)
$35K
$49K
$69K
MEDIAN: $48,893
10%
50%
90%

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$13.85 - $27.34
(Median)
$14
$20
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$35,494 - $68,563  
   
Bonus
$0.00 - $5,013  
Profit Sharing
$702 - $5,077  
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,574 - $67,144  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 836
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.85 - $27.34  
   
Overtime
$21.25 - $41.67  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,013  
   
Commission
$2,000  
Profit Sharing
$702 - $5,077  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,574 - $67,144  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 393
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts who transition into a Product Manager of Software role may receive large pay increases as the latter position pays an average $92K per year. Technical Support Analysts most often move into positions as Senior Technical Support Analysts or Information Technology Project Managers; those groups report median salaries that are $13K higher and $39K higher, respectively.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


Dell, Inc. offers the largest salaries in town ($52K on average), but the considerable range in workers' salaries creates a rather varied pay scale that stretches from $30K to $72K.

Compucom Systems Incorporated offers the least pay with a median salary of $40K; furthermore, salaries there max out at only $52K.

Popular Skills for Technical Support Analyst


Survey results imply that Technical Support Analysts deploy a substantial tool kit of skills at work. Most notably, skills in SQL, Cisco Networking, Microsoft SQL Server, and Internet Information Server are correlated to pay that is above average, with boosts between 5 percent and 9 percent. At the other end of the pay range are skills like Microsoft Exchange, Customer Service, and Microsoft Office. Most people familiar with Microsoft Office also know Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Analysts with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Those in the early stages of their career can expect to make around $45K; however, individuals with five to 10 years of experience bring in $49K on average — a distinctly larger sum. Technical Support Analysts claiming one to two decades of experience make an estimated median of $53K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $55K.

Pay Difference by Location

National Average: $47,222

Larger city markers indicate a job is popular in that location.

For Technical Support Analysts, busy San Francisco offers a higher-than-average pay rate, 33 percent above the national average. Technical Support Analysts will also find cushy salaries in New York (+27 percent), Boston (+27 percent), Chicago (+18 percent), and Raleigh (+9 percent). Trailing the national average by 11 percent, Atlanta is the market with the smallest paychecks. Two other places where employers offer below-median salaries are Houston (7 percent less) and Seattle (6 percent less).

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries




National Average
$47,000


Skills That Affect Technical Support Analyst Salaries

SQL
up arrow 9%



Internet Information Server (IIS)
up arrow 3%

Microsoft Active Directory
0%

Help Desk / Desktop Support (Tier 2)
0%

National Average
$47,000

Network Management / Administration
up arrow 1%

Information Technology (IT) Support
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Word
up arrow 3%

Troubleshooting
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 197 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
4%
1-4 years
42%
5-9 years
25%
10-19 years
24%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
medical benefits
Vision: 68%
dental benefits
None: 12%
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