Technical Support Analyst Salary

Salaries for Technical Support Analysts in the United States average out at around $50K annually, but San Francisco employers pay the most, offering approximately $67K on average. Technical Support Analysts can also look forward to large paychecks in cities like New York (+26 percent), Boston (+26 percent), Seattle (+14 percent), and Raleigh (+6 percent). Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$35,899 - $70,245
$36K
$50K
$70K
MEDIAN: $49,877
10%
50%
90%

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$14.46 - $28.59
$14
$20
$29
MEDIAN: $19.52
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$35,899 - $70,245  
   
Bonus
$0.00 - $5,914  
Profit Sharing
$0.40 - $4,116  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,642 - $68,838  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 671
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.46 - $28.59  
   
Overtime
$22.27 - $44.35  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,914  
   
Profit Sharing
$0.40 - $4,116  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,642 - $68,838  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 331

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts who transition into an Information Technology Project Manager role may receive large pay increases as the latter position pays an average $86K per year. Typical career progression for a Technical Support Analyst involves becoming a Senior Technical Support Analyst or a Systems Administrator, roles that pay $13K more and $8K more on average.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


Compucom Systems Incorporated, Dell, Inc., Cerner Corporation, Hyland Software, Inc., and Automatic Data Processing, Inc. (ADP) are all popular places to work. For Technical Support Analysts, comfortable salaries can be found at Cerner Corporation; in fact, median earnings sit around $48K, the highest in the area.

With a median salary of $40K, Compucom Systems Incorporated provides Technical Support Analysts with the lowest pay in their field; moreover, earnings are capped at only $52K, limiting employee salary growth.

Popular Skills for Technical Support Analyst


Survey results imply that Technical Support Analysts deploy a deep pool of skills on the job. Most notably, skills in SQL, Microsoft SQL Server, Network Management / Administration, and Information Technology Support are correlated to pay that is above average, with boosts between 3 percent and 10 percent. Skills that pay less than market rate include Microsoft Word, Windows Operating System General Use, and Microsoft Exchange. Most people experienced in Microsoft Office also know Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Analysts with a lot of experience do not necessarily enjoy more money. Those in the early stages of their career can expect to make around $45K; however, individuals with five to 10 years of experience bring in $51K on average — a distinctly larger sum. Technical Support Analysts see a median salary of $53K after reaching one to two decades on the job. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $56K.

Pay Difference by Location

National Average: $48,149

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 160 votes.
Less than 1 year
5%
1-4 years
48%
5-9 years
24%
10-19 years
18%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Analyst Salaries

▲16%

▲10%

▲7%

National Average
$48,000

▼6%

Skills That Affect Technical Support Analyst Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 160 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
24%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
vision benefits
Vision: 68%
dental benefits
None: 14%
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