Technical Support Analyst Salary

Salaries for Technical Support Analysts in the United States average out at around $50K per year, but San Francisco employers pay the most, offering approximately $68K on average. Technical Support Analysts will also find cushy salaries in New York (+24 percent), Chicago (+19 percent), Seattle (+15 percent), and Washington (+6 percent). The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$36,427 - $70,021
$36K
$50K
$70K
MEDIAN: $50,102
10%
50%
90%

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$14.42 - $28.81
$14
$20
$29
MEDIAN: $19.57
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$36,427 - $70,021  
   
Bonus
$0.00 - $5,767  
Profit Sharing
$0.40 - $4,116  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,913 - $68,834  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 656
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.42 - $28.81  
   
Overtime
$22.38 - $45.39  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,767  
   
Profit Sharing
$0.40 - $4,116  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,913 - $68,834  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 323

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts may progress into high-paying roles like Information Technology Project Manager, where median compensation is $86K annually. Typical career progression for a Technical Support Analyst involves becoming a Senior Technical Support Analyst or a Systems Administrator, roles that pay $12K more and $7K more on average.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


Compucom Systems Incorporated, Dell, Inc., Cerner Corporation, Hyland Software, Inc., and Automatic Data Processing, Inc. (ADP) are among the top companies that take on many Technical Support Analysts. Cerner Corporation attracts talent by shelling out the biggest paychecks in the area — the median in that office is $48K.

With a median salary of $40K, Compucom Systems Incorporated provides Technical Support Analysts with the lowest pay in their field; moreover, earnings are capped at only $52K, limiting employee salary growth.

Popular Skills for Technical Support Analyst


Technical Support Analysts seem to wield many skills on the job. Most notably, skills in Microsoft SQL Server, SQL, Windows NT / 2000 / XP Networking, and Network Management / Administration are correlated to pay that is above average, with boosts in pay of 11 percent. Skills that pay less than market rate include Microsoft Word, Windows Operating System General Use, and Visual Basic. Most people familiar with Microsoft Office also know Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Analysts, experience does not seem to be a major factor in determining pay. The average beginner in this position makes around $46K, but folks who have been around for five to 10 years see a markedly higher median salary of $51K. Technical Support Analysts claiming one to two decades of experience make an estimated median of $52K. Veterans who have acquired more than 20 years report a median income of $55K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location

National Average: $48,511

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 167 votes.
Less than 1 year
6%
1-4 years
48%
5-9 years
25%
10-19 years
18%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Analyst Salaries

▲14%

▲8%

▲6%

National Average
$49,000

▼5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 167 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
25%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 75%
vision benefits
Vision: 69%
dental benefits
None: 13%
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