Technical Support Analyst Salary (United States)

Technical Support Analysts in the United States can typically expect wages of $46,172 per year. Compensation generally starts at $32,762 and does not exceed $67,164 per year. Geography is the biggest factor affecting pay for this group, followed by years of experience and the specific company. Medical benefits are awarded to a strong majority, and most earn dental coverage. Men account for the majority of Technical Support Analysts—82 percent to be exact. Most Technical Support Analysts like their work and job satisfaction is high. The figures in this rundown are based on the results of PayScale's salary questionnaire.
Technical Support Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,628 - $68,076
(Median)
35K
48K
58K
68K
MEDIAN: $47,648
10%
50%
75%
90%
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Technical Support Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.86 - $27.58
(Median)
13
16
20
24
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,628 - $68,076  
   
Bonus
$0.00 - $5,083  
Profit Sharing
$400.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,762 - $67,164  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 849
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.86 - $27.58  
   
Overtime
$19.38 - $39.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,083  
   
Profit Sharing
$400.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,762 - $67,164  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 391
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.
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Technical Support Analyst Tasks
  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst

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As Technical Support Analysts make advancements in their career path, salaries may climb quite a bit. Those in less important roles may make $39K less annually than those in higher-end positions, such as IT Project Manager. The most common next step for Technical Support Analysts is moving into roles as Senior Technical Support Analysts or Information Technology Managers, where they can expect an extra $14,425 or $30K per year.

Technical Support Analyst Job Listings

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Popular Employer Salaries for Technical Support Analyst

Employees of Dell, Inc. can expect to make the most, with the company offering a median salary of $48,217; however, pay is widely dispersed from top to bottom, ranging from $37K to $68K. Compucom Systems Incorporated offers the lowest pay in the field with a median salary of just $39,819. There's also little variation in pay at the company, with pay ranging from $37,057 to $54,207.

Popular Skills for Technical Support Analyst

Survey results imply that Technical Support Analysts deploy a substantial tool kit of skills at work. Most notably, skills in UNIX, Linux, SQL, and Cisco Networking are correlated to pay that is above average, with boosts of 12 percent, 9 percent, 6 percent, and 6 percent, respectively. Skills that are correlated to lower pay, on the other hand, include HTML, Customer Service, and Microsoft Office. Those proficient in Microsoft Office are, more often than not, also skilled in Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Technical Support Analysts with less experience do not necessarily bring home smaller paychecks. In fact, experience in this field tends to have little impact on salary. New salaries start at $42K and reach $48K in five to 10 years. After 10 to 20 years, salary hovers around $53K. Salaries grow more slowly as Technical Support Analysts approach the 20-year mark, when the pay stabilizes at $56K. Experienced employees who have 10-20 years of experience make up about one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining 5 percent. More than half of respondents report having between one and nine years of experience in this field.

Pay Difference By Location

San Francisco
up arrow 30%
New York
up arrow 25%
Chicago
up arrow 17%
Charlotte
up arrow 17%
Denver
up arrow 17%
San Diego
up arrow 15%
Philadelphia
up arrow 10%
Washington
up arrow 8%
Dallas
up arrow 7%
Minneapolis
up arrow 4%
Austin
up arrow 4%
Houston
up arrow 3%
National Average
$46,000
Seattle
up arrow 1%
Atlanta
up arrow 10%
Columbus
up arrow 13%
Larger circles over a city indicate a job is popular in that location.
Home to some of the best pay for Technical Support Analysts, San Francisco offers exceptional salaries, 30 percent above the national average. Technical Support Analysts will also find cushy salaries in New York (+25 percent), Chicago (+17 percent), Charlotte (+17 percent), and Denver (+17 percent). Those in the field find the lowest salaries in Columbus, 13 percent below the national average.

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?
Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 21%
National Average
$46,000

Skills That Affect Technical Support Analyst Salaries

UNIX
up arrow 12%
Linux
up arrow 9%
SQL
up arrow 6%
Internet Information Server (IIS)
up arrow 2%
Network Management / Administration
0%
Microsoft Access
0%
National Average
$46,000
Windows NT / 2000 / XP Networking
up arrow 1%
Microsoft Word
up arrow 1%
Microsoft Exchange
up arrow 2%
Microsoft Office
up arrow 3%
Windows Operating System General Use
up arrow 3%
Customer Service
up arrow 4%
HTML
up arrow 5%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 277 votes.

Gender

Female
18%
female alumni
 
Male
82%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
25%
10-19 years
24%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 12%