Technical Support Analyst Salary

Technical Support Analysts in the United States can expect wages of $49K annually on average. The range in cash compensation to Technical Support Analysts ($33K to $67K) includes potential earnings of $5K each from bonuses and profit sharing in exceptional cases. While the specific employer and years of experience impact pay for this group, geographic location is the most influential factor. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. There are far more male Technical Support Analysts survey respondents than women, making up 82 percent. Most workers in this position report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$34,965 - $68,855
(Median)
$35K
$49K
$69K
MEDIAN: $48,569
10%
50%
90%

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$13.42 - $26.77
(Median)
$13
$20
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,965 - $68,855  
   
Bonus
$0.00 - $5,015  
Profit Sharing
$412.17 - $4,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,830 - $67,055  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 760
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.42 - $26.77  
   
Overtime
$20.34 - $40.43  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,015  
   
Profit Sharing
$412.17 - $4,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,830 - $67,055  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 356
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts may experience a large salary bump if they progress into a role such as Information Technology Project Manager. The latter position pays an average of $86K annually. Career advancement for the typical Technical Support Analyst often leads to becoming a Senior Technical Support Analyst or a Technical Support Manager; median salaries in these positions are $14K higher and $23K higher, respectively.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


With a median salary of $40K, Compucom Systems Incorporated provides Technical Support Analysts with the lowest pay in their field; moreover, earnings are capped at only $52K, limiting employee salary growth.

Popular Skills for Technical Support Analyst


Technical Support Analysts seem to require a rather large skill set. Most notably, skills in Cisco Networking, SQL, Microsoft SQL Server, and Internet Information Server are correlated to pay that is above average, with boosts between 4 percent and 8 percent. Skills that seem to negatively impact pay include HTML, Customer Service, and Microsoft Exchange. It is often found that people who know Microsoft Office are also skilled in Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Analysts, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Average salaries for inexperienced employees average out to around $44K, but folks who have five to 10 years of experience earn a higher median of $48K. After working for 10 to 20 years, Technical Support Analysts make a median salary of $53K. More than 20 years of experience mean a somewhat bigger median paycheck of $56K, but it's not much more than what less experienced people make.

Pay Difference by Location


For Technical Support Analysts, San Francisco provides a pay rate that is 30 percent greater than the national average. Technical Support Analysts can also look forward to large paychecks in cities like New York (+30 percent), Boston (+27 percent), San Diego (+23 percent), and Denver (+18 percent). Atlanta is home to the smallest salaries in the field, lagging the national average by 9 percent. Two other places where employers offer below-median salaries are Seattle (8 percent less) and Philadelphia (5 percent less).

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 19%



National Average
$47,000


Skills That Affect Technical Support Analyst Salaries


SQL
up arrow 6%

Microsoft SQL Server
up arrow 4%

Internet Information Server (IIS)
up arrow 2%

Information Technology (IT) Support
up arrow 1%

Microsoft Active Directory
up arrow 1%

Microsoft Access
0%

National Average
$47,000

Windows NT / 2000 / XP Networking
up arrow 1%

Network Management / Administration
up arrow 1%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%

Microsoft Exchange
up arrow 4%

HTML
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 189 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
24%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 12%
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