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Technical Support Analyst Salary

For Technical Support Analysts, yearly average wages total $48K annually. Including potential bonuses and profit sharing proceeds (more than $5K for each in exceptional cases) overall income bottoms out near $33K and hits $67K on the high end. This group's pay is mainly influenced by location, followed by the specific employer and years of experience. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. The vast majority of Technical Support Analysts (82 percent) who took the survey are men. This snapshot results from replies to PayScale's salary survey.
$34,829 - $68,759
(Median)
35K
48K
58K
69K
MEDIAN: $48,235
10%
50%
75%
90%

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$12.92 - $27.10
(Median)
13
16
20
23
27
MEDIAN: $19.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,829 - $68,759  
   
Bonus
$0.00 - $5,055  
Profit Sharing
$408.51 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,624 - $67,149  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 802
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.92 - $27.10  
   
Overtime
$19.72 - $39.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,055  
   
Profit Sharing
$408.51 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,624 - $67,149  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 379
United States (change)

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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As Technical Support Analysts transition into upper-level roles such as Information Technology Project Manager, they may see a strong upturn in salary. Information Technology Project Managers on average earn $86K per year. Typical career progression for a Technical Support Analyst involves becoming a Senior Technical Support Analyst or a Technical Support Manager, roles that pay $14K more and $23K more on average.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


Compucom Systems Incorporated offers the least pay with a median salary of $40K; furthermore, salaries there max out at only $52K.

Popular Skills for Technical Support Analyst


Technical Support Analysts report using a large range of skills on the job. Most notably, skills in Cisco Networking, Information Technology Support, Microsoft Active Directory, and Microsoft SQL Server are correlated to pay that is above average, with boosts in pay of 7 percent. Skills that are correlated to lower pay, on the other hand, include HTML, Customer Service, and Microsoft Office. For most people, competency in Microsoft Office indicates knowledge of Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Analysts, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. The average inexperienced worker's salary is approximately $43K, and people with five to 10 years of experience bring in more at around $47K on average. Technical Support Analysts claiming one to two decades of experience make an estimated median of $53K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $56K.

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?
Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 21%



National Average
$46,000


Skills That Affect Technical Support Analyst Salaries





SQL
up arrow 4%

Internet Information Server (IIS)
up arrow 3%

Windows NT / 2000 / XP Networking
0%

National Average
$46,000

Network Management / Administration
up arrow 1%

Microsoft Word
up arrow 1%

Microsoft Access
up arrow 1%

Microsoft Exchange
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%

HTML
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 238 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
25%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 65% employee benefits None: 12%