A Technical Support Analyst earns an average salary of $49,949 per year. The highest paying skills associated with this job are SQL and Microsoft SQL Server. People in this job generally don't have more than 20 years' experience.
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$35,666 - $70,187
(Median)
$36K
$50K
$70K
MEDIAN: $49,949
10%
50%
90%

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$14.59 - $27.92
(Median)
$15
$20
$28
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$35,666 - $70,187  
   
Bonus
$0.00 - $5,877  
Profit Sharing
$0.35 - $3,990  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,616 - $68,292  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 643
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.59 - $27.92  
   
Overtime
$22.35 - $43.59  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,877  
   
Profit Sharing
$0.35 - $3,990  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,616 - $68,292  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 311
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst

Popular Skills for Technical Support Analyst

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $47,980

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries




National Average
$48,000


Skills That Affect Technical Support Analyst Salaries

SQL
up arrow 13%


Network Management / Administration
0%

National Average
$48,000

Information Technology (IT) Support
up arrow 1%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Troubleshooting
up arrow 2%

Microsoft Office
up arrow 3%

Microsoft Active Directory
up arrow 3%

Customer Service
up arrow 4%

Visual Basic (VB)
up arrow 6%






Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 147 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
25%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 77%
medical benefits
Vision: 69%
dental benefits
None: 13%
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