Technical Support Analyst Salary

Technical Support Analysts in the United States earn an average of $50K annually; salaries are particularly strong in San Francisco, where workers earn around $68K. Technical Support Analysts can also look forward to large paychecks in cities like New York (+25 percent), Chicago (+19 percent), Seattle (+16 percent), and Washington (+6 percent). The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$37,165 - $69,919
$37K
$50K
$70K
MEDIAN: $50,195
10%
50%
90%

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$14.34 - $28.23
$14
$19
$28
MEDIAN: $19.45
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$37,165 - $69,919  
   
Bonus
$0.00 - $5,212  
Profit Sharing
$0.14 - $4,134  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,025 - $68,452  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 693
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$14.34 - $28.23  
   
Overtime
$21.84 - $44.53  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,212  
   
Profit Sharing
$0.14 - $4,134  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,025 - $68,452  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 350

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United States (change)

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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Provide technical assistance to computer system and other technical equipment users.
  • Perform general maintenance and repair of technical equipment.
  • Install software and hardware applications.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Project Manager. The average Information Technology Project Manager brings home $86K per year. Technical Support Analysts moving up in their careers tend to step into positions as Senior Technical Support Analysts or Systems Administrators. The median paychecks in those roles are $12K higher and $8K higher, respectively.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


Compucom Systems Incorporated, Dell, Inc., Cerner Corporation, Hyland Software, Inc., and Automatic Data Processing, Inc. (ADP) are some prominent firms with considerable interest in employing a large team of Technical Support Analysts. Cerner Corporation offers the largest salaries in town — $48K on average.

Compucom Systems Incorporated offers the lowest pay in the field with a median salary of just $40K. There's also little variation in pay at the company, with pay ranging from $37K to $52K.

Popular Skills for Technical Support Analyst


Technical Support Analysts seem to require a rather large skill set. Most notably, skills in Microsoft SQL Server, SQL, Windows NT / 2000 / XP Networking, and Network Management / Administration are correlated to pay that is above average, with boosts in pay of 12 percent. Skills that pay less than market rate include Microsoft Word, Windows Operating System General Use, and Visual Basic. For most people, competency in Microsoft Office indicates knowledge of Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Pay by Experience for a Technical Support Analyst has a positive trend. An entry-level Technical Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $46,000 based on 636 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 298 salaries. An experienced Technical Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 201 salaries. A Technical Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $55,000 based on 41 salaries.

Pay Difference by Location

National Average: $48,381

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

Q: What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Key Stats for Technical Support Analyst

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 188 votes.
Less than 1 year
6%
1-4 years
48%
5-9 years
25%
10-19 years
17%
20 years or more
4%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Analyst Salaries

▲14%

▲8%

▲6%

National Average
$48,000

▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 188 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
6%
1-4 years
48%
5-9 years
25%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 75%
vision benefits
Vision: 68%
no benefits
None: 14%
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