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Technical Support Analyst Salary

A Technical Support Analyst earns an average salary of $48,235 per year. Most people with this job move on to other positions after 20 years in this field.
$34,829 - $68,759
(Median)
35K
48K
58K
69K
MEDIAN: $48,235
10%
50%
75%
90%

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$12.92 - $27.10
(Median)
13
16
20
23
27
MEDIAN: $19.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,829 - $68,759  
   
Bonus
$0.00 - $5,055  
Profit Sharing
$408.51 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,624 - $67,149  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 802
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.92 - $27.10  
   
Overtime
$19.72 - $39.50  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,055  
   
Profit Sharing
$408.51 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,624 - $67,149  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 379
United States (change)

Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

Read More...

Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst

Popular Skills for Technical Support Analyst

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?
Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 21%



National Average
$46,000


Skills That Affect Technical Support Analyst Salaries





SQL
up arrow 4%

Internet Information Server (IIS)
up arrow 3%

Windows NT / 2000 / XP Networking
0%

National Average
$46,000

Network Management / Administration
up arrow 1%

Microsoft Word
up arrow 1%

Microsoft Access
up arrow 1%

Microsoft Exchange
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%

HTML
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 238 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
41%
5-9 years
25%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 65% employee benefits None: 12%