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Technical Support Analyst Salary

Technical Support Analysts in the United States take home approximately $49K annually on average. Overall cash earnings of Technical Support Analysts stretch from $33K near the bottom to $67K at the top, and the heftiest packages can encompass around $5K each from bonuses and profit sharing. While the specific employer and experience level impact pay for this group, geography is the most influential factor. The vast majority of Technical Support Analysts (82 percent) who took the survey are men. Job satisfaction is reported as high by the vast majority of workers. Medical benefits are awarded to most, and a strong majority earn dental coverage. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$35,204 - $69,062
(Median)
$35K
$49K
$69K
MEDIAN: $48,734
10%
50%
90%

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$13.32 - $26.97
(Median)
$13
$20
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$35,204 - $69,062  
   
Bonus
$0.00 - $5,024  
Profit Sharing
$587 - $4,921  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,086 - $67,136  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 755
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.32 - $26.97  
   
Overtime
$20.17 - $39.95  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,024  
   
Profit Sharing
$587 - $4,921  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,086 - $67,136  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 356

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United States (change)


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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts may progress into high-paying roles like Information Technology Project Manager, where median compensation is $86K annually. Technical Support Analysts moving up in their careers tend to step into positions as Senior Technical Support Analysts or Information Technology Managers. The median paychecks in those roles are $14K higher and $29K higher, respectively.

Technical Support Specialist Job Listings

Jobs by Simply Hired
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Popular Employer Salaries for Technical Support Analyst


Pay for Technical Support Analysts is the lowest at Compucom Systems Incorporated, which has a median salary of $40K. In addition, there's little room to grow there, with salaries maxing out at $52K.

Popular Skills for Technical Support Analyst


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Cisco Networking, Microsoft SQL Server, SQL, and Internet Information Server are correlated to pay that is above average, with boosts in pay of 7 percent. Skills that are correlated to lower pay, on the other hand, include HTML, Microsoft Exchange, and Customer Service. Those proficient in Microsoft Office are, more often than not, also skilled in Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Analysts do not generally earn higher incomes from more experience in the field. Relatively untried employees who have less than five years' experience have a median salary of $44K. Those who have been around for five to 10 years can expect to take home more — $48K on average. Technical Support Analysts see a median salary of $54K after reaching one to two decades on the job. People who have worked for more than 20 years report a median income of $56K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location


For Technical Support Analysts, San Francisco provides a pay rate that is 28 percent greater than the national average. Technical Support Analysts can also look forward to large paychecks in cities like Boston (+26 percent), New York (+25 percent), Charlotte (+22 percent), and Chicago (+17 percent). In Atlanta, salaries are 10 percent below the national average and represent the lowest-paying market. Employers pay around 7 percent less in Houston and 4 percent less in Seattle, below-median salaries for those in this field.

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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United States (change)

Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 20%



National Average
$47,000


Skills That Affect Technical Support Analyst Salaries


SQL
up arrow 6%



Information Technology (IT) Support
up arrow 4%

Microsoft Active Directory
up arrow 3%

Microsoft Access
up arrow 2%

Network Management / Administration
0%

National Average
$47,000

Windows NT / 2000 / XP Networking
up arrow 1%

Windows Operating System General Use
up arrow 2%

Microsoft Word
up arrow 2%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%


HTML
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 208 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
25%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 79%
vision benefits Vision: 67% employee benefits None: 11%
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