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Technical Support Analyst Salary

Median pay for Technical Support Analysts in the United States lies in the neighborhood of $48K per year. Incomes of Technical Support Analysts vary widely depending on performance components; bonuses and profit sharing that can occasionally exceed $5K cause paychecks to spread between $33K on the low end and $67K on the high end. Earnings for this group are mostly affected by residence, followed by years of experience and the specific company. Job satisfaction for Technical Support Analysts is high. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Male Technical Support Analysts far outnumber their female contemporaries among those who completed the questionnaire. This report is based on responses to the PayScale salary survey.
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$35,269 - $69,026
(Median)
$35K
$48K
$69K
MEDIAN: $48,489
10%
50%
90%

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$12.99 - $26.96
(Median)
$13
$20
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Salary
$35,269 - $69,026  
   
Bonus
$0.00 - $5,026  
Profit Sharing
$412.17 - $4,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,934 - $67,039  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 751
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.99 - $26.96  
   
Overtime
$19.81 - $39.40  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,026  
   
Profit Sharing
$412.17 - $4,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,934 - $67,039  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 356

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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts who transition into an Information Technology Project Manager role may receive large pay increases as the latter position pays an average $86K per year. When Technical Support Analysts are ready for the next step in their careers, they often become Senior Technical Support Analysts or Information Technology Managers. Those roles pay an additional $14K and $30K, respectively.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


The lowest salaries can be found at Compucom Systems Incorporated — median pay is $40K — and there is little variation in compensation, with paychecks starting at $37K and only reaching $52K.

Popular Skills for Technical Support Analyst


Technical Support Analysts seem to wield many skills on the job. Most notably, skills in Cisco Networking, Microsoft SQL Server, Internet Information Server, and SQL are correlated to pay that is above average, with boosts between 5 percent and 7 percent. At the other end of the pay range are skills like HTML, Customer Service, and Microsoft Exchange. Those proficient in Microsoft Office are, more often than not, also skilled in Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Analysts do not generally earn higher incomes from more experience in the field. People who have worked for fewer than five years bring home $43K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $48K. People with 10 to 20 years of experience make an average of about $53K in this role. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $57K.

Pay Difference by Location


Surpassing the national average by 29 percent, Technical Support Analysts in San Francisco receive some of the highest pay in the country. Technical Support Analysts will also find cushy salaries in Boston (+26 percent), New York (+24 percent), Chicago (+18 percent), and Denver (+18 percent). With compensation 10 percent below the national average, Atlanta is not known for hefty paychecks and actually represents the lowest-paying market. Workers in Houston and Philadelphia earn salaries that trail the national average for those in this profession (7 percent less and 5 percent less, respectively).

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

Related Job Salaries

United States (change)

Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 21%



National Average
$47,000


Skills That Affect Technical Support Analyst Salaries



SQL
up arrow 5%


Information Technology (IT) Support
up arrow 4%

Microsoft Active Directory
up arrow 3%

Microsoft Access
up arrow 1%

Network Management / Administration
0%

National Average
$47,000

Windows NT / 2000 / XP Networking
up arrow 1%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Office
up arrow 4%

Microsoft Exchange
up arrow 4%

Customer Service
up arrow 4%

HTML
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 216 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
26%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 79%
vision benefits Vision: 67% employee benefits None: 12%