Technical Support Analyst Salary

Pay for Technical Support Analysts in the United States sits in the ballpark of $49K per year. With some bonuses and profit sharing proceeds approaching $5K each, total incomes of Technical Support Analysts generally range from $33K to $67K depending on individual performance. This group's pay is mainly influenced by residence, followed by the company and tenure. Men make up the vast majority of Technical Support Analysts (82 percent) who took the survey. Medical benefits are awarded to a large number, and a fair number earn dental coverage. For the most part, Technical Support Analysts enjoy their work and report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.
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$34,939 - $68,929

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$13.42 - $26.77

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$34,939 - $68,929  
   
Bonus
$0.00 - $5,014  
Profit Sharing
$412.17 - $4,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,844 - $67,017  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 755
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.42 - $26.77  
   
Overtime
$20.17 - $40.43  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,014  
   
Profit Sharing
$412.17 - $4,955  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,844 - $67,017  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 356
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts may experience a large salary bump if they progress into a role such as Information Technology Project Manager. The latter position pays an average of $86K annually. Technical Support Analysts typically move into roles as Senior Technical Support Analysts or Information Technology Managers, and those positions pay $14K more and $30K more, respectively.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


Compucom Systems Incorporated doles out the lowest salaries in town — median pay is $40K — not to mention workers can only make as much as $52K and scope of pay is rather limited.

Popular Skills for Technical Support Analyst


Technical Support Analysts report using a deep pool of skills on the job. Most notably, skills in Cisco Networking, SQL, Microsoft SQL Server, and Microsoft Active Directory are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Skills that pay less than market rate include HTML, Microsoft Exchange, and Customer Service. Those proficient in Microsoft Office are, more often than not, also skilled in Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Relatively untried employees who have less than five years' experience make $44K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $48K. People with 10 to 20 years of experience make an average of about $53K in this role. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $55K.

Pay Difference by Location


Technical Support Analysts will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 30 percent. Technical Support Analysts will also find cushy salaries in New York (+30 percent), Boston (+27 percent), San Diego (+23 percent), and Chicago (+17 percent). The smallest paychecks in the market, 11 percent south of the national average, can be found in Atlanta. Not at the bottom but still paying below the median are employers in Seattle and Philadelphia (8 percent lower and 5 percent lower, respectively).

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 18%



National Average
$47,000


Skills That Affect Technical Support Analyst Salaries

SQL
up arrow 7%


Microsoft SQL Server
up arrow 4%

Microsoft Active Directory
up arrow 1%

Internet Information Server (IIS)
up arrow 1%

Information Technology (IT) Support
0%

National Average
$47,000

Windows NT / 2000 / XP Networking
up arrow 1%

Network Management / Administration
up arrow 1%

Microsoft Access
up arrow 1%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%

Microsoft Exchange
up arrow 4%

HTML
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 187 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
24%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 12%
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