Technical Support Analyst Salary

A Technical Support Analyst earns an average salary of $48,893 per year. Most people with this job move on to other positions after 20 years in this career. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.
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$35,494 - $68,563
(Median)
$35K
$49K
$69K
MEDIAN: $48,893
10%
50%
90%

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$13.85 - $27.34
(Median)
$14
$20
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$35,494 - $68,563  
   
Bonus
$0.00 - $5,013  
Profit Sharing
$702 - $5,077  
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,574 - $67,144  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 836
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.85 - $27.34  
   
Overtime
$21.25 - $41.67  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,013  
   
Commission
$2,000  
Profit Sharing
$702 - $5,077  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,574 - $67,144  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 393
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst

Popular Skills for Technical Support Analyst

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $47,222

Larger city markers indicate a job is popular in that location.

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries




National Average
$47,000


Skills That Affect Technical Support Analyst Salaries

SQL
up arrow 9%



Internet Information Server (IIS)
up arrow 3%

Microsoft Active Directory
0%

Help Desk / Desktop Support (Tier 2)
0%

National Average
$47,000

Network Management / Administration
up arrow 1%

Information Technology (IT) Support
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Word
up arrow 3%

Troubleshooting
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 197 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
4%
1-4 years
42%
5-9 years
25%
10-19 years
24%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 78%
medical benefits
Vision: 68%
dental benefits
None: 12%
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