A Technical Support Analyst earns an average salary of $47,557 per year. Most people with this job move on to other positions after 20 years in this field.
Technical Support Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,741 - $68,299
(Median)
35K
48K
58K
68K
MEDIAN: $47,557
10%
50%
75%
90%
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Technical Support Analyst Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.44 - $26.36
(Median)
12
15
19
23
26
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,741 - $68,299  
   
Bonus
$0.00 - $5,038  
Profit Sharing
$301.92 - $5,008  
Commission
$0.00 - $3,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,655 - $67,116  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 1,467
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.44 - $26.36  
   
Overtime
$18.07 - $39.22  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,038  
   
Commission
$0.00 - $3,500  
Profit Sharing
$301.92 - $5,008  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,655 - $67,116  
PayScale
Country: United States | Currency: USD | Updated: 19 Apr 2014 | Individuals Reporting: 1,467
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Technical Support Analyst Job Listings

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Popular Employer Salaries for Technical Support Analyst
Job Description for Technical Support Analyst
A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.
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Technical Support Analyst Tasks
  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.
Popular Skills for Technical Support Analyst
Pay by Experience Level for Technical Support Analyst
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 28%
Chicago
up arrow 17%
San Diego
up arrow 16%
Houston
up arrow 12%
Philadelphia
up arrow 9%
Dallas
up arrow 8%
Minneapolis
up arrow 6%
Austin
up arrow 5%
Washington
up arrow 2%
National Average
$46,000
Charlotte
up arrow 3%
Atlanta
up arrow 6%
Baltimore
up arrow 6%
Columbus
up arrow 11%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 22%
National Average
$46,000

Skills That Affect Technical Support Analyst Salaries

SQL
up arrow 5%
Microsoft Exchange
0%
Network Management / Administration
0%
National Average
$46,000
Windows NT / 2000 / XP Networking
up arrow 1%
Microsoft Word
up arrow 2%
Microsoft Office
up arrow 3%
Windows Operating System General Use
up arrow 3%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 299 votes.
Gender
Female
19%
female alumni
 
Male
81%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
40%
5-9 years
26%
10-19 years
24%
20 years or more
6%
Common Health Benefits
medical benefits Medical: 86% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 12%
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