Technical Support Analyst Salary

An average Technical Support Analyst in the United States can expect to take home roughly $49K per year. Total cash compensation to Technical Support Analysts varies from $33K to $67K; higher pay grades include potential for bonuses and profit sharing as high as $5K each. Residence is the main element affecting pay for this group — the company and tenure are driving factors as well. Medical benefits are awarded to a large number, and a fair number earn dental coverage. There are far more male Technical Support Analysts survey respondents than women, making up 82 percent. Most Technical Support Analysts report high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$34,935 - $68,790
(Median)
$35K
$49K
$69K
MEDIAN: $48,572
10%
50%
90%

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$13.49 - $26.69
(Median)
$13
$20
$27
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,935 - $68,790  
   
Bonus
$0.00 - $5,035  
Profit Sharing
$408.51 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,813 - $66,867  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 753
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$13.49 - $26.69  
   
Overtime
$20.39 - $40.35  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,035  
   
Profit Sharing
$408.51 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,813 - $66,867  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 364
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.

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Technical Support Analyst Tasks

  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst


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Technical Support Analysts' salaries may rise greatly for those who assume a higher-end position such as an Information Technology Project Manager. The average Information Technology Project Manager brings home $86K per year. Technical Support Analysts most often move into positions as Senior Technical Support Analysts or Technical Support Managers; those groups report median salaries that are $14K higher and $23K higher, respectively.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst


Employees at Compucom Systems Incorporated take home the smallest paychecks, and $40K is the median salary. Furthermore, range in pay is narrow, with salaries starting at $37K and quickly nearing the top at only $52K.

Popular Skills for Technical Support Analyst


Technical Support Analysts report using a large range of skills on the job. Most notably, skills in Cisco Networking, SQL, Microsoft SQL Server, and Internet Information Server are correlated to pay that is above average, with boosts between 4 percent and 8 percent. Skills that pay less than market rate include HTML, Customer Service, and Microsoft Exchange. Those educated in Microsoft Office tend to be well versed in Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Workers with less than five years' experience earn around $44K on average, and those who have five to 10 years under their belts see a higher median salary of $48K. People with 10 to 20 years of experience make an average of about $53K in this role. Technical Support Analysts who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $56K on average.

Pay Difference by Location


Surpassing the national average by 30 percent, Technical Support Analysts in San Francisco receive some of the highest pay in the country. Technical Support Analysts will also find cushy salaries in New York (+28 percent), Boston (+27 percent), San Diego (+23 percent), and Chicago (+18 percent). Those in the field find the lowest salaries in Atlanta, 9 percent below the national average. Workers in Seattle and Houston earn salaries that trail the national average for those in this profession (8 percent less and 6 percent less, respectively).

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?

Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 20%



National Average
$47,000


Skills That Affect Technical Support Analyst Salaries


SQL
up arrow 6%

Microsoft SQL Server
up arrow 4%

Internet Information Server (IIS)
up arrow 2%

Microsoft Active Directory
up arrow 1%

Information Technology (IT) Support
0%

Microsoft Access
0%

National Average
$47,000

Windows NT / 2000 / XP Networking
up arrow 1%

Network Management / Administration
up arrow 1%

Microsoft Word
up arrow 2%

Windows Operating System General Use
up arrow 3%

Microsoft Office
up arrow 4%

Customer Service
up arrow 4%

Microsoft Exchange
up arrow 4%

HTML
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 192 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
25%
10-19 years
26%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 12%
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