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Technical Support Analyst Salary (United States)

Pay for Technical Support Analysts in the United States sits in the ballpark of $48K annually. Overall incomes of Technical Support Analysts generally bottom out at around $33K and peak near $67K; the final number can, in exceptional cases, include upwards of $5K each for bonuses and profit sharing proceeds. Compensation for this group is mainly affected by geographic location, but tenure and the specific company are influential factors as well. A strong majority enjoy medical while most get dental coverage. Vision coverage is also available to a majority. Male Technical Support Analysts far outnumber their female contemporaries in the field. Work is enjoyable for Technical Support Analysts, who typically claim high levels of job satisfaction. Responses to PayScale's salary questionnaire form the basis for this outline.
Technical Support Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$34,628 - $68,076
(Median)
35K
48K
58K
68K
MEDIAN: $47,648
10%
50%
75%
90%
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Technical Support Analyst Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.86 - $27.58
(Median)
13
16
20
24
28
MEDIAN: $19.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$34,628 - $68,076  
   
Bonus
$0.00 - $5,083  
Profit Sharing
$400.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,762 - $67,164  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 849
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.86 - $27.58  
   
Overtime
$19.38 - $39.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,083  
   
Profit Sharing
$400.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$32,762 - $67,164  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 391
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Job Description for Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.
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Technical Support Analyst Tasks
  • Install software and hardware applications.
  • Perform general maintenance and repair of technical equipment.
  • Provide technical assistance to computer system and other technical equipment users.

Common Career Paths for Technical Support Analyst

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Compensation may increase greatly for Technical Support Analysts who advance to upper-end positions like Information Technology Project Manager. Median pay for Information Technology Project Managers is $86K per year. When Technical Support Analysts are ready for the next step in their careers, they often become Senior Technical Support Analysts or Information Technology Managers. Those roles pay an additional $14K and $30K, respectively.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Analyst

Dell, Inc. does shell out the biggest paychecks — the median in that office is $48K — but the company pay scale is greatly mixed, meaning that workers on the low end may earn only $37K while workers on the upper end may rake in up to $68K. Employees at Compucom Systems Incorporated take home the smallest paychecks, and $40K is the median salary. Furthermore, range in pay is narrow, with salaries starting at $37K and quickly nearing the top at only $54K. Another company with smaller-than-average paychecks is Dell, Inc.

Popular Skills for Technical Support Analyst

Survey takers working as Technical Support Analysts report using a large range of professional skills. Most notably, skills in UNIX, Linux, SQL, and Cisco Networking are correlated to pay that is above average, with boosts of 12 percent, 9 percent, 6 percent, and 6 percent, respectively. At the other end of the pay range are skills like HTML, Customer Service, and Microsoft Office. Most people experienced in Microsoft Office also know Windows NT / 2000 / XP Networking and Network Management / Administration.

Pay by Experience Level for Technical Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Technical Support Analysts with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Those in the early stages of their career can expect to make around $43K; however, individuals with five to 10 years of experience bring in $48K on average — a distinctly larger sum. The average pay reported by folks with 10 to 20 years of experience is around $53K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $56K. Between one and nine years is the typical spectrum of experience for those in this line of work — of those who took the survey, more than half land within it. Experienced employees who have 10-20 years of experience make up close to a fourth of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining fewer than one in ten.

Pay Difference By Location

San Francisco
up arrow 30%
New York
up arrow 25%
Chicago
up arrow 17%
Charlotte
up arrow 17%
Denver
up arrow 17%
San Diego
up arrow 15%
Philadelphia
up arrow 10%
Washington
up arrow 8%
Dallas
up arrow 7%
Minneapolis
up arrow 4%
Austin
up arrow 4%
Houston
up arrow 3%
National Average
$46,000
Seattle
up arrow 1%
Atlanta
up arrow 10%
Columbus
up arrow 13%
Larger circles over a city indicate a job is popular in that location.
For Technical Support Analysts, San Francisco provides a pay rate that is 30 percent greater than the national average. Technical Support Analysts will also find cushy salaries in New York (+25 percent), Chicago (+17 percent), Charlotte (+17 percent), and Denver (+17 percent). Those in the field find the lowest salaries in Columbus, 13 percent below the national average.

Technical Support Analyst Reviews

What is it like working as a Technical Support Analyst?
Technical Support Analyst in Earth City:
"Office Conditions, Easy Going."
Pros: Im using some of the knowledge I have gained with my degrees, not having to sweat outside in the heat, easy work environment, easy going coworkers.
Cons: Night shift on call hates being called, night shift, really quiet nights.

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Experience Affects Technical Support Analyst Salaries

Late-Career
up arrow 21%
National Average
$46,000

Skills That Affect Technical Support Analyst Salaries

UNIX
up arrow 12%
Linux
up arrow 9%
SQL
up arrow 6%
Internet Information Server (IIS)
up arrow 2%
Network Management / Administration
0%
Microsoft Access
0%
National Average
$46,000
Windows NT / 2000 / XP Networking
up arrow 1%
Microsoft Word
up arrow 1%
Microsoft Exchange
up arrow 2%
Microsoft Office
up arrow 3%
Windows Operating System General Use
up arrow 3%
Customer Service
up arrow 4%
HTML
up arrow 5%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 277 votes.

Gender

Female
18%
female alumni
 
Male
82%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
25%
10-19 years
24%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 12%