The average salary for a Customer Service Advisor with Customer Service skills in Australia is AU$50,672.
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AU$39k - AU$60k
AU$509 - AU$5k
AU$0 - AU$1k
AU$40k - AU$60k
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Job Description for Customer Service Advisor
Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer. Customer service advisors generally answer customer questions, but they can also place and track orders, explain se…Read more
Customer Service Advisor Tasks
- Manage daily and special orders and operations for specific accounts.
- Provide estimates and documentation, recommending level of work and obtaining agreement.
- Update and document accounts, including orders, escalations, and transactions.
- Work with other departments to ensure flow of goods and services and clear communication.
Popular Employer Salaries for Customer Service Advisor
The top respondents for the job title Customer Service Advisor are from the companies National Australia Bank, Westpac Banking Corp and Westpac Banking Corp. Reported salaries are highest at Westpac Banking Corp where the average pay is AU$52,000. National Australia Bank pays the lowest at around AU$49,009.
Explore the most common career paths for Customer Service Advisor. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Advisor
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Customer Service Advisor Job Listings
Popular Skills for Customer Service Advisor
Oral / Verbal Communication
Skills in Oral / Verbal Communication, Sales, Customer Relations, Administration and Problem Solving are correlated to pay that is above average.
Pay by Experience Level for Customer Service Advisor
An entry-level Customer Service Advisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$51,568 based on 12 salaries. An early career Customer Service Advisor with 1-4 years of experience earns an average total compensation of AU$49,124 based on 52 salaries. A mid-career Customer Service Advisor with 5-9 years of experience earns an average total compensation of AU$51,039 based on 21 salaries. An experienced Customer Service Advisor with 10-19 years of experience earns an average total compensation of AU$57,325 based on 10 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Advisor in their job title in Brisbane, Queensland earn an average of 17.4% more than the national average. These job titles also find higher than average salaries in Perth, Western Australia (10.5% more) and Melbourne, Victoria (2.7% more). The lowest salaries can be found in Adelaide, South Australia (3.3% less) and Sydney, New South Wales (0.3% less).
Years of Experience
This data is based on 95 survey responses.
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