The average salary for a Customer Service Advisor is AU$50,546.
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AU$40k - AU$64k
AU$498 - AU$10k
AU$0 - AU$1k
AU$40k - AU$62k
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Job Description for Customer Service Advisor
Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer. Customer service advisors generally answer customer questions, but they can also place and track orders, explain se…Read more
Customer Service Advisor Tasks
- Manage daily and special orders and operations for specific accounts.
- Provide estimates and documentation, recommending level of work and obtaining agreement.
- Update and document accounts, including orders, escalations, and transactions.
- Work with other departments to ensure flow of goods and services and clear communication.
Popular Employer Salaries for Customer Service Advisor
The top respondents for the job title Customer Service Advisor are from the companies National Australia Bank, Westpac Banking Corp and Westpac Banking Corp. Reported salaries are highest at Westpac Banking Corp where the average pay is AU$52,000. National Australia Bank pays the lowest at around AU$48,250.
Customer Service Advisor Job Listings
Popular Skills for Customer Service Advisor
Oral / Verbal Communication
Skills in Customer Service, Oral / Verbal Communication, Sales, Customer Relations and Problem Solving are correlated to pay that is above average.
Pay by Experience Level for Customer Service Advisor
An entry-level Customer Service Advisor with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$48,644 based on 91 salaries. An early career Customer Service Advisor with 1-4 years of experience earns an average total compensation of AU$48,876 based on 126 salaries. A mid-career Customer Service Advisor with 5-9 years of experience earns an average total compensation of AU$51,827 based on 48 salaries. An experienced Customer Service Advisor with 10-19 years of experience earns an average total compensation of AU$54,422 based on 20 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$60,000.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Service Advisor in their job title in Brisbane, Queensland earn an average of 9.8% more than the national average. These job titles also find higher than average salaries in Perth, Western Australia (2.9% more) and Melbourne, Victoria (1.5% more). The lowest salaries can be found in Adelaide, South Australia (3.1% less) and Sydney, New South Wales (1.6% less).
Years of Experience
This data is based on 292 survey responses.
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