The average pay for a Customer Service Advisor is AU$47,161 per year. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. People in this job generally don't have more than 20 years' experience.

AU$34,926 - AU$58,479
AU$35K
AU$47K
AU$58K
MEDIAN: AU$47,329
10%
50%
90%
AU$18.02 - AU$25.70
AU$18
AU$23
AU$26
MEDIAN: AU$22.71
10%
50%
90%
AU$0AU$58K
Salary AU$34,926 - AU$58,479
Bonus AU$306 - AU$10,067
Commission AU$7,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$36,758 - AU$57,833
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 143
Hourly Data AU$0AU$36
Hourly Rate AU$18.02 - AU$25.70
Overtime AU$32.02
Annual Data AU$0AU$57K
Bonus AU$306 - AU$10,067
Commission AU$7,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$36,758 - AU$57,833
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 79

Job Description for Customer Service Advisor

Customer service advisors are the front line for a company when their customers elect to contact them. They clients can work in a large variety of industries and the companies will often offer extensive training on their products and services. Most often these customer service analysts are interacting with clients on the phone, utilizing a headset, telephone system and computer.

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Customer Service Advisor Tasks

  • Manage daily and special orders and operations for specific accounts.
  • Provide estimates and documentation, recommending level of work and obtaining agreement.
  • Update and document accounts, including orders, escalations, and transactions.
  • Work with other departments to ensure flow of goods and services and clear communication.

Customer Service Advisor Job Listings

Pay by Experience Level for Customer Service Advisor

Pay by Experience for a Customer Service Advisor has a positive trend. An entry-level Customer Service Advisor with less than 5 years of experience can expect to earn an average total compensation of AU$47,000 based on 175 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Advisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of AU$50,000 based on 48 salaries. An experienced Customer Service Advisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of AU$49,000 based on 25 salaries. A Customer Service Advisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of AU$49,000 based on 9 salaries.

Pay Difference by Location

National Average: AU$47,812

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Advisor

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
16%
1-4 years
53%
5-9 years
18%
10-19 years
9%
20 years or more
4%

Experience Affects Customer Service Advisor Salaries

▲5%

▲4%

▲2%

National Average
AU$48,000

▼2%

Skills That Affect Customer Service Advisor Salaries


▼0%

National Average
AU$48,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
16%
1-4 years
53%
5-9 years
18%
10-19 years
9%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 14%
dental benefits
Dental: 3%
vision benefits
Vision:
no benefits
None: 85%