The average salary for a Help Desk Manager, IT is AU$66,120 per year. For the first five to ten years in this position, salary increases somewhat, but any additional experience does not have a big effect on pay. Most people with this job move on to other positions after 20 years in this career.

AU$50,414 - AU$90,604
AU$50K
AU$67K
AU$91K
MEDIAN: AU$66,669
10%
50%
90%
AU$22.15 - AU$30.57
AU$25
MEDIAN: AU$25.12
50%
AU$0AU$90K
Salary AU$50,414 - AU$90,604
Bonus AU$5,855
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$49,816 - AU$89,020
  • Country: Australia
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 28
Hourly Data AU$0AU$36
Hourly Rate AU$25.12
Overtime AU$36.86
Annual Data AU$0AU$89K
Bonus AU$5,855
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$49,816 - AU$89,020
  • Country: United States
  • Currency: AUD
  • Updated: 13 Jan 2018
  • Individuals Reporting: 5

Job Description for Help Desk Manager, IT

A help desk manager working in information technology (IT) must have a broad understanding of the technological needs of their company and/or its customers, including the specific technologies accessed by users contacting their organization's help desk. The help desk may focus on the internal network needs of an organization or company; it may also focus on helping external users utilize a technical manual or helping external users understand a website, app, program, social media site, or other service.

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Help Desk Manager, IT Tasks

  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Perform extensive customer communication.
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.

Help Desk Manager, IT Job Listings

Pay Difference by Location

National Average: AU$64,712

Larger city markers indicate a job is popular in that location.

Key Stats for Help Desk Manager, IT

Gender

Female
5 %
Male
95 %
Less than 1 year
3%
1-4 years
39%
5-9 years
33%
10-19 years
18%
20 years or more
6%

Experience Affects Help Desk Manager, IT Salaries

▲7%

▲2%

National Average
AU$65,000

▼10%

Gender

Female
5 %
Male
95 %

Years of Experience

Less than 1 year
3%
1-4 years
39%
5-9 years
33%
10-19 years
18%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 5%
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 95%