AU$64,330
Avg. Salary
AU$27.73
Avg. Hourly Rate
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The average pay for a Help Desk Manager, IT is AU$27.73 per hour.

The average pay for a Help Desk Manager, IT is AU$64,330 per year.

$0
10%
$28
50%
$0
90%
MEDIAN $28
$50k
10%
$64k
50%
$83k
90%
MEDIAN $64,330
AU$49,527 - AU$82,976
AU$50K
AU$64K
AU$83K
MEDIAN: AU$64,330
10%
50%
90%
AU$0AU$86K
Salary AU$49,527 - AU$82,976
Bonus AU$5,855
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$49,687 - AU$86,524
  • Country: Australia
  • Currency: AUD
  • Updated: 14 Nov 2018
  • Individuals Reporting: 28

Job Description for Help Desk Manager, IT

A help desk manager working in information technology (IT) must have a broad understanding of the technological needs of their company and/or its customers, including the specific technologies accessed by users contacting their organization's help desk. The help desk may focus on the internal network needs of an organization or company; it may also focus on helping external users utilize a technical manual or helping external users understand a website, app, program, social media site, or other service.

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Help Desk Manager, IT Tasks

  • Hire, review, and fire non-management employees.
  • Plan, direct, and coordinate of the internal information technology help desk.
  • Perform extensive customer communication.
  • Oversee servicing of a range of equipment from workstations to servers to networks.
  • Plan, direct and coordinate daily activities of a department/group/team.

Help Desk Manager, IT Job Listings

Pay Difference by Location

9%

-16%

National Average: AU$64,138

Larger city markers indicate a job is popular in that location.

Key Stats for Help Desk Manager, IT

Gender

Female
6 %
Male
94 %
Less than 1 year
7%
1-4 years
43%
5-9 years
30%
10-19 years
17%
20 years or more
3%

Experience Affects Help Desk Manager, IT Salaries

▲8%

▲3%

National Average
AU$64,000

▼9%

Gender

Female
6 %
Male
94 %

Years of Experience

Less than 1 year
7%
1-4 years
43%
5-9 years
30%
10-19 years
17%
20 years or more
3%

Common Health Benefits

medical benefits
Medical:
dental benefits
Dental:
vision benefits
Vision:
no benefits
None: 100%