Customer Service Representative (CSR) in Barrie Salary (Canada)

A Customer Service Representative (CSR) in Barrie, Ontario earns an average wage of C$11.85 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. Experience strongly influences salary for this job. The skills that increase pay for this job the most are Problem Solving and Customer Relations.

C$29,799 - C$45,302
C$30K
C$40K
C$45K
MEDIAN: C$39,996
10%
50%
90%
C$10.94 - C$17.45
C$11
C$13
C$17
MEDIAN: C$12.77
10%
50%
90%
C$0C$45K
Salary C$29,799 - C$45,302
Bonus C$2,500
Profit Sharing C$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,060 - C$43,686
  • Country: Canada
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 12
Hourly Data C$0C$17
Hourly Rate C$10.94 - C$17.45
Annual Data C$0C$43K
Bonus C$2,500
Profit Sharing C$2,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$23,060 - C$43,686
  • Country: United States
  • Currency: CAD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 23

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
75 %
Male
25 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 6 votes.
Less than 1 year
6%
1-4 years
46%
5-9 years
11%
10-19 years
23%
20 years or more
14%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲35%

Mid-Career
▲4%

National Average
C$29,000

Entry-Level
▼17%

Skills That Affect Customer Service Representative (CSR) Salaries

Problem Solving
▲2%

Customer Relations
▲2%

National Average
C$29,000

Customer Service
▼6%

Call Center
▼14%

Call center operations
▼19%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 6 votes.

Gender

Female
75 %
Male
25 %

Years of Experience

Less than 1 year
6%
1-4 years
46%
5-9 years
11%
10-19 years
23%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 55%
dental benefits
Dental: 50%
vision benefits
Vision: 40%
no benefits
None: 35%