The average salary for a Customer Success Manager in Hong Kong is HK$390,000.
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HK$0 - HK$390k
HK$0 - HK$263k
HK$0 - HK$543k
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Job Description for Customer Success Manager
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team. Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Customer Success Manager Job Listings
Popular Skills for Customer Success Manager
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Years of Experience
This data is based on 6 survey responses.
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