Rs 167,037
Avg. Salary

Average additional compensation for this job:

Bonus

Rs 9,916

Profit Sharing

Rs 7,505

Commission

Rs 10,000

A Call Center Agent earns an average salary of Rs 175,053 per year. The highest paying skills associated with this job are Customer Service and Oral / Verbal Communication. People in this job generally don't have more than 10 years' experience.

Rs 92,663 - Rs 344,993
Rs 93K
Rs 170K
Rs 340K
MEDIAN: Rs 167,037
10%
50%
90%
Rs 100.00 - Rs 150
Rs 120
MEDIAN: Rs 118
50%
Rs 0Rs 351K
Salary Rs 92,663 - Rs 344,993
Bonus Rs 800 - Rs 100,000
Profit Sharing Rs 7,505
Commission Rs 10,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 93,726 - Rs 351,544
  • Country: India
  • Currency: INR
  • Updated: 11 Aug 2018
  • Individuals Reporting: 257
Hourly Data Rs 0Rs 484
Hourly Rate Rs 118
Overtime Rs 48.77 - Rs 485
Annual Data Rs 0Rs 351K
Bonus Rs 800 - Rs 100,000
Commission Rs 10,000
Profit Sharing Rs 7,505
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 93,726 - Rs 351,544
  • Country: United States
  • Currency: INR
  • Updated: 11 Aug 2018
  • Individuals Reporting: 7

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Pay By Employer

$0$23K

Alorica, Inc.
14 profiles
$20,580

Call Center Agent Job Listings

Related Job Salaries

Key Stats for Call Center Agent

Gender

Female
12 %
Male
88 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
30%
1-4 years
55%
5-9 years
12%
10-19 years
2%
20 years or more
1%

Experience Affects Call Center Agent Salaries

Mid-Career
▲60%

▼0%

National Average
Rs 176,000

Skills That Affect Call Center Agent Salaries

Customer Service
▲33%

Oral / Verbal Communication
▲14%

National Average
Rs 176,000

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
12 %
Male
88 %

Years of Experience

Less than 1 year
30%
1-4 years
55%
5-9 years
12%
10-19 years
2%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 49%
dental benefits
Dental: 6%
vision benefits
Vision: 6%
no benefits
None: 47%