The average pay for an Entry-Level Call Center Agent is Rs 170,100 per year. A skill in Oral / Verbal Communication is associated with high pay for this job.

Rs 86,956 - Rs 299,040
Rs 87K
Rs 150K
Rs 300K
MEDIAN: Rs 152,687
10%
50%
90%
Rs 82.50 - Rs 137
Rs 100
MEDIAN: Rs 101
50%
Rs 0Rs 308K
Salary Rs 86,956 - Rs 299,040
Bonus Rs 811 - Rs 98,633
Commission Rs 10,174
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 88,735 - Rs 308,783
  • Country: India
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 244
Hourly Data Rs 0Rs 491
Hourly Rate Rs 101
Overtime Rs 50.00 - Rs 491
Annual Data Rs 0Rs 308K
Bonus Rs 811 - Rs 98,633
Commission Rs 10,174
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 88,735 - Rs 308,783
  • Country: United States
  • Currency: INR
  • Updated: 17 Jan 2018
  • Individuals Reporting: 9

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Key Stats for Call Center Agent

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
34%
1-4 years
58%
5-9 years
8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
15 %
Male
85 %

Common Health Benefits

medical benefits
Medical: 46%
dental benefits
Dental: 4%
vision benefits
Vision: 6%
no benefits
None: 49%