Rs 229,269
Avg. Salary
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

Rs 14,740

Profit Sharing

Rs 7,250

Commission

Rs 36,000

The average pay for a Call Center And Customer Service Executive with Customer Relationship Management (CRM) skills is {{pay}} per hour.

The average pay for a Call Center And Customer Service Executive with Customer Relationship Management (CRM) skills is Rs 229,269 per year.

$0
10%
$0
50%
$0
90%
MEDIAN $0
$118k
10%
$229k
50%
$403k
90%
MEDIAN $229,269
Rs 117,666 - Rs 403,052
Rs 120K
Rs 230K
Rs 400K
MEDIAN: Rs 229,269
10%
50%
90%
Rs 0Rs 417K
Salary Rs 117,666 - Rs 403,052
Bonus Rs 2,018 - Rs 50,167
Profit Sharing Rs 7,250
Commission Rs 36,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 119,857 - Rs 417,203
  • Country: India
  • Currency: INR
  • Updated: 16 Nov 2018
  • Individuals Reporting: 159

Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

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Call Center and Customer Service Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

Call Center and Customer Service Executive Job Listings

Call Center and Customer Service Executive Reviews

Q: What is it like working as a Call Center and Customer Service Executive?

Call Center and Customer Service Executive in Chennai:
Pros: I use to handle soft to my customers and gave the knowledge about the product and handles the customer queries.
Cons:

Call Center and Customer Service Executive in Coimbatore:
"Interactive with different people, Culture."
Pros: Work enviornment, satisfication, colleagues.
Cons: Salary, management,

Call Center and Customer Service Executive in Hyderabad:
"Best experiences in HSBC."
Pros: The Nature of cordial relations between employee and management and innovativeness of management to try always to be in touch with employees and transparency culture.
Cons: Some times lack of transparency in decision making and not being so much open in disclosing annual salary hikes and bonuses.

Call Center and Customer Service Executive in dombivali:
"Payment Related."
Pros: Company is good but some of the employees are not well good in behavior.
Cons: Nothing much but our HR are not well to talk and speak such foolish things.

Call Center and Customer Service Executive in New Delhi:
"I Like To Work In The BPO Industry."
Pros: I like interacting with my customers and have a good relationship with them.
Cons: My working time schedule since I work in night shift.

Call Center and Customer Service Executive in Chennai:
"Am I Getting Correct Salary."
Pros: 5 days work and office transport.
Cons: Poor salary and no scope for growth.

Call Center and Customer Service Executive in Hyderabad:
"Tedious."
Pros: 1) Timings. 2) Colleagues and the diversity.
Cons: Pay package and bonus calculation methods.

Key Stats for Call Center and Customer Service Executive

Gender

Female
28 %
Male
73 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 2 votes.
Less than 1 year
24%
1-4 years
52%
5-9 years
19%
10-19 years
5%

Experience Affects Call Center and Customer Service Executive Salaries

Experienced
▲112%

Mid-Career
▲36%

National Average
Rs 233,000

▼2%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 2 votes.

Gender

Female
28 %
Male
73 %

Years of Experience

Less than 1 year
24%
1-4 years
52%
5-9 years
19%
10-19 years
5%

Common Health Benefits

medical benefits
Medical: 58%
dental benefits
Dental: 2%
vision benefits
Vision: 2%
no benefits
None: 42%