The average salary for a Customer Service Agent is Rs 196,457 per year. Most people move on to other jobs if they have more than 10 years' experience in this career.

Rs 108,818 - Rs 382,520
Rs 110K
Rs 200K
Rs 380K
MEDIAN: Rs 197,046
10%
50%
90%
Rs 0Rs 400K
Salary Rs 108,818 - Rs 382,520
Bonus Rs 1,954 - Rs 72,719
Profit Sharing Rs 20,000
Commission Rs 12,208
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 109,562 - Rs 400,037
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 365

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Agent Pay By Employer

$0$53K

$32,335

$25,820

Alorica, Inc.
13 profiles
$20,800

$21,772

$31,068

$35,974

Best Buy
10 profiles
$23,972

$24,960

$34,339

Sykes
8 profiles
$19,883

Common Career Paths for Customer Service Agent


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Customer Service Agent Job Listings

Pay Difference by Location

National Average: Rs 200,223

Larger city markers indicate a job is popular in that location.

Customer Service Agent Reviews

Q: What is it like working as a Customer Service Agent?

Customer Service Agent in New Delhi:
"Working in a private sector is not a good option in Delhi."
Pros: Environment is vey much good. Gives you a feeling of foreign cultures. Always interact with young crowd.
Cons: Shift timings and working hours. As most of the companies are MNCs, shift is mostly night shift. Further, working hrs is up to 10 in some company.

Customer Service Agent in Gurgaon:
"Customer Service is an integral part of any business."
Pros: The best thing that I like about this job is that I get to speak to lot of people from all across the globe with different accents and cultures.
Cons: Nothing as such.

Customer Service Agent in Bangalore:
"NO COMMENT."
Pros: Its good about everything enjoys a lot and there is nothing to comment bad about it and the faculty is really good.
Cons: The first thing is about the transport and the time for the transport is really a bad time to tell about the transport of our office.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
20 %
Male
80 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 13 votes.
Less than 1 year
20%
1-4 years
66%
5-9 years
11%
10-19 years
2%
20 years or more
1%

Experience Affects Customer Service Agent Salaries

Mid-Career
▲52%

National Average
Rs 200,000

▼3%

Skills That Affect Customer Service Agent Salaries


National Average
Rs 200,000

Oral / Verbal Communication
▼5%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 13 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
20%
1-4 years
66%
5-9 years
11%
10-19 years
2%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 60%
dental benefits
Dental: 5%
vision benefits
Vision: 3%
no benefits
None: 40%