Customer Service Manager with Microsoft Office Skills Salary (India)

The average pay for a Customer Service Manager with Microsoft Office skills is Rs 535,126 per year. People in this job generally don't have more than 20 years' experience. For the first five to ten years in this position, pay increases sharply, but any additional experience does not have a big effect on pay.

Rs 181,825 - Rs 1,259,179
Rs 180K
Rs 530K
Rs 1M
MEDIAN: Rs 533,899
10%
50%
90%
Rs 0Rs 1M
Salary Rs 181,825 - Rs 1,259,179
Bonus Rs 4,848 - Rs 166,000
Profit Sharing Rs 9.97
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 213,230 - Rs 1,336,540
  • Country: India
  • Currency: INR
  • Updated: 20 Jan 2018
  • Individuals Reporting: 130

Job Description for Customer Service Manager

A customer service manager is employed in all sorts of fields. Customers may be dealt with in person, on the phone, or in a virtual manner. Since this is a management position, a group of customer service agents will be watched over. It is important to ensure that they are complying to company policies and are providing good customer service. Feedback should be given to these employees when they are not performing well. When customer service skills are lacking for a certain topic, a customer service manager may arrange for all of the employees to have extra training classes, which may be administered by someone else or directly by the manager.

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Customer Service Manager Tasks

  • Oversees cross functional work areas targeted to resolve issues raised by customers
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.

Customer Service Manager Job Listings

Key Stats for Customer Service Manager

Gender

Female
34 %
Male
66 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
5%
1-4 years
25%
5-9 years
28%
10-19 years
40%
20 years or more
2%

Experience Affects Customer Service Manager Salaries

Experienced
▲44%

Mid-Career
▲42%

National Average
Rs 555,000

Entry-Level
▼38%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
34 %
Male
66 %

Years of Experience

Less than 1 year
5%
1-4 years
25%
5-9 years
28%
10-19 years
40%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 5%
vision benefits
Vision: 8%
no benefits
None: 26%