The average pay for a Customer Service Team Leader in Mumbai, Maharashtra is Rs 430,116 per year. Experience strongly influences salary for this job. People in this job generally don't have more than 20 years' experience.

Rs 218,978 - Rs 722,863
Rs 220K
Rs 430K
Rs 720K
MEDIAN: Rs 428,199
10%
50%
90%
Rs 0Rs 789K
Salary Rs 218,978 - Rs 722,863
Bonus Rs 10,137 - Rs 197,265
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 219,514 - Rs 789,061
  • Country: India
  • Currency: INR
  • Updated: 4 Jan 2018
  • Individuals Reporting: 90

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Key Stats for Customer Service Team Leader

Gender

Female
15 %
Male
85 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
1-4 years
25%
5-9 years
51%
10-19 years
24%

Experience Affects Customer Service Team Leader Salaries

Experienced
▲42%

▲15%

National Average
Rs 431,000

▼21%

Skills That Affect Customer Service Team Leader Salaries



National Average
Rs 431,000

Operations Management
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
15 %
Male
85 %

Years of Experience

1-4 years
25%
5-9 years
51%
10-19 years
24%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 6%
vision benefits
Vision: 4%
no benefits
None: 30%