A Customer Service Team Leader in Bangalore, Karnataka earns an average salary of Rs 374,988 per year. Experience has a moderate effect on income for this job. People in this job generally don't have more than 20 years' experience.

Rs 233,668 - Rs 719,691
Rs 230K
Rs 410K
Rs 720K
MEDIAN: Rs 410,970
10%
50%
90%
Rs 0Rs 736K
Salary Rs 233,668 - Rs 719,691
Bonus Rs 2,027 - Rs 77,955
Commission Rs 101,736
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 233,999 - Rs 736,088
  • Country: India
  • Currency: INR
  • Updated: 24 Jan 2018
  • Individuals Reporting: 134

Job Description for Customer Service Team Leader

Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, although a bachelor's degree may be preferred. Shifts for team leaders vary, with some services available 24 hours a day and requiring team leaders for overnight and weekend shifts.

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Customer Service Team Leader Tasks

  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Customer Service Team Leader Job Listings

Key Stats for Customer Service Team Leader

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.
Less than 1 year
1%
1-4 years
37%
5-9 years
46%
10-19 years
15%

Experience Affects Customer Service Team Leader Salaries

▲30%

▲9%

National Average
Rs 424,000

▼16%

Skills That Affect Customer Service Team Leader Salaries



National Average
Rs 424,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 6 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
46%
10-19 years
15%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 2%
vision benefits
Vision: 7%
no benefits
None: 30%