An Entry-Level Technical Support Representative earns an average salary of Rs 241,713 per year. A skill in Technical Services is associated with high pay for this job.

Rs 147,774 - Rs 372,851
Rs 150K
Rs 240K
Rs 370K
MEDIAN: Rs 240,673
10%
50%
90%
Rs 0Rs 391K
Salary Rs 147,774 - Rs 372,851
Bonus Rs 0.00 - Rs 51,455
Profit Sharing Rs 0.00 - Rs 48,936
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 148,656 - Rs 391,774
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 352

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

Read More...

Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Popular Employer Salaries for Technical Support Representative

Technical Support Representative Job Listings

Pay Difference by Location

National Average: Rs 246,540

Larger city markers indicate a job is popular in that location.

Key Stats for Technical Support Representative

Gender

Female
16 %
Male
84 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
22%
1-4 years
74%
5-9 years
5%

Skills That Affect Technical Support Representative Salaries

Technical Services
▲14%

Systems Troubleshooting
▲9%

Help Desk / Desktop Support (Tier 1)
▲5%


Tech Support Call Center
▲1%

National Average
Rs 247,000

Troubleshooting
▼25%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
16 %
Male
84 %

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 5%
vision benefits
Vision: 6%
no benefits
None: 30%