The average pay for a Technical Support Representative in Bangalore, Karnataka is Rs 258,675 per year. People in this job generally don't have more than 10 years' experience. The highest paying skills associated with this job are Tech Support Call Center and Systems Troubleshooting.

Rs 156,431 - Rs 397,517
Rs 160K
Rs 260K
Rs 400K
MEDIAN: Rs 259,406
10%
50%
90%
Rs 0Rs 411K
Salary Rs 156,431 - Rs 397,517
Bonus Rs 2,447 - Rs 71,517
Profit Sharing Rs 1,250
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
Rs 158,424 - Rs 411,397
  • Country: India
  • Currency: INR
  • Updated: 18 Jan 2018
  • Individuals Reporting: 121

Job Description for Technical Support Representative

Technical support representatives, also known as tech support reps, are responsible for providing customer service to individuals or companies and helping them troubleshoot technical difficulties. Technical support representatives can vary in location, but many work in call centers. Those who take incoming calls assist customers in resolving problems with their computers, Internet, phones, networks, etc. Other technical support representatives not in call centers may visit the customer directly or communicate via chat or e-mail to troubleshoot specific problems. Technical supports representatives are concerned with two important tasks: excellent customer service and problem solving. They should be polite and helpful in dealing with all clients and must be able to communicate with them effectively to solve each technical issue. Technical support representatives of the call center variety must also be able to type while speaking to the customer in order to document the interaction.

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Technical Support Representative Tasks

  • Help customers identify and resolve problems with products by phone, through e-mail, or in person.
  • Escalate complex problems to appropriate staff member or department.
  • Guide customers through the installation and updating of software and hardware.

Popular Employer Salaries for Technical Support Representative

Technical Support Representative Job Listings

Key Stats for Technical Support Representative

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.
Less than 1 year
20%
1-4 years
70%
5-9 years
8%
10-19 years
1%

Experience Affects Technical Support Representative Salaries

Mid-Career
▲34%

National Average
Rs 268,000

▼2%

Skills That Affect Technical Support Representative Salaries

Tech Support Call Center
▲22%

Systems Troubleshooting
▲12%

National Average
Rs 268,000

Oral / Verbal Communication
▼6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 7 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
20%
1-4 years
70%
5-9 years
8%
10-19 years
1%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 6%
vision benefits
Vision: 3%
no benefits
None: 22%