The average hourly pay for a Call Center Representative with Call Center Operations skills is $14.38.
Call Center Representative by
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What Do Call Center Representatives Do?
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goal…Read more
Call Center Representative Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Popular Employer Salaries for Call Center Representative
The top respondents for the job title Call Center Representative are from the companies Conduent Inc., UnitedHealth Group and Maximus, Inc.. Reported salaries are highest at Dignity Health where the average pay is $17.43. Other companies that offer high salaries for this role include AT&T Inc. and UnitedHealth Group, earning around $16.00 and $14.55, respectively. Alorica, Inc. pays the lowest at around $10.11. Conduent Inc. and CVS Caremark Corporation also pay on the lower end of the scale, paying $11.74 and $14.10, respectively.
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Call Center Representative
Customer Service Representative (CSR)
Somewhat common (8 - 20%)
Call Center Representative Job Listings
What Are Popular Skills for Call Center Representatives?
Skills in Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Typing, Customer Relations, Data Entry and Customer Service.
What is the Pay by Experience Level for Call Center Representatives?
An entry-level Call Center Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.11 based on 51 salaries. An early career Call Center Representative with 1-4 years of experience earns an average total compensation of $13.82 based on 443 salaries. A mid-career Call Center Representative with 5-9 years of experience earns an average total compensation of $15.43 based on 143 salaries. An experienced Call Center Representative with 10-19 years of experience earns an average total compensation of $16.00 based on 125 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Pay Difference by Location
Employees with Call Center Representative in their job title in New York, New York earn an average of 11.7% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (11.5% more) and Phoenix, Arizona (11.3% more). The lowest salaries can be found in Las Vegas, Nevada (16.7% less), Houston, Texas (2.9% less) and Atlanta, Georgia (2.8% less).
Years of Experience
This data is based on 791 survey responses.