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Average Call Center Representative with Call Center Operations Skills Hourly Pay

$14.38
Avg. Hourly RateShow Salary
$996
Bonus
$1,150
Commission
$2,000
Profit Sharing
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The average hourly pay for a Call Center Representative with Call Center Operations skills is $14.38.
10%
$10.66
MEDIAN
$14.38
90%
$19.11
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Hourly Rate
$11 - $19
Bonus
$200 - $3,868
Profit Sharing
$95 - $4,600
Commission
$100 - $6,953
Total Pay
$22,682 - $42,011
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What Do Call Center Representatives Do?

Call Center Representative Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Popular Employer Salaries for Call Center Representative

The top respondents for the job title Call Center Representative are from the companies Conduent Inc., UnitedHealth Group and Maximus, Inc.. Reported salaries are highest at Dignity Health where the average pay is $17.43. Other companies that offer high salaries for this role include AT&T Inc. and UnitedHealth Group, earning around $16.00 and $14.55, respectively. Alorica, Inc. pays the lowest at around $10.11. Conduent Inc. and CVS Caremark Corporation also pay on the lower end of the scale, paying $11.74 and $14.10, respectively.

Career Paths

Explore the most common career paths for Call Center Representative. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Representative
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Call Center Representative Job Listings

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What Are Popular Skills for Call Center Representatives?

Skills in Phone Support are correlated to pay that is above average. Skills that pay less than market rate include Typing, Customer Relations, Data Entry and Customer Service.

What is the Pay by Experience Level for Call Center Representatives?

An entry-level Call Center Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.11 based on 51 salaries. An early career Call Center Representative with 1-4 years of experience earns an average total compensation of $13.82 based on 443 salaries. A mid-career Call Center Representative with 5-9 years of experience earns an average total compensation of $15.43 based on 143 salaries. An experienced Call Center Representative with 10-19 years of experience earns an average total compensation of $16.00 based on 125 salaries. In their late career (20 years and higher), employees earn an average total compensation of $16.
Employees with Call Center Representative in their job title in New York, New York earn an average of 11.7% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (11.5% more) and Phoenix, Arizona (11.3% more). The lowest salaries can be found in Las Vegas, Nevada (16.7% less), Houston, Texas (2.9% less) and Atlanta, Georgia (2.8% less).

Years of Experience

This data is based on 791 survey responses.
Entry Level
6.4%
Early Career
56.0%
Mid Career
18.1%
Experienced
15.8%
Late Career
3.7%