The average hourly pay for a Call Center Representative with Customer Service skills is $14.18.
Call Center Representative by
Tell us about your job and pay factors like skills and education Find your market worth with a report tailored to you Negotiate your pay with confidence
What Do Call Center Representatives Do?
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goal…Read more
Call Center Representative Tasks
- Document outcomes and steps taken.
- Update customer files and databases.
- Investigate and follow up on customer problems.
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
Popular Employer Salaries for Call Center Representative
The top respondents for the job title Call Center Representative are from the companies Dial America, Inc., AT&T Inc. and CVS Caremark Corporation. Reported salaries are highest at Humana, Inc. where the average pay is $16.29. Other companies that offer high salaries for this role include CVS Caremark Corporation and AT&T Inc., earning around $15.83 and $15.00, respectively. Alorica, Inc. pays the lowest at around $9.89. Dial America, Inc. and Conduent Inc. also pay on the lower end of the scale, paying $10.07 and $11.50, respectively.
Explore the most common career paths for Call Center Representative. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner
to research other job paths.
Call Center Representative
Customer Service Representative (CSR)
Somewhat common (8 - 20%)
Call Center Representative Job Listings
What Are Popular Skills for Call Center Representatives?
Skills in Call Center Operations, Phone Support and Data Entry are correlated to pay that is above average. Skills that pay less than market rate include Typing and Customer Relations.
What is the Pay by Experience Level for Call Center Representatives?
An entry-level Call Center Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $13.11 based on 104 salaries. An early career Call Center Representative with 1-4 years of experience earns an average total compensation of $13.77 based on 674 salaries. A mid-career Call Center Representative with 5-9 years of experience earns an average total compensation of $15.22 based on 181 salaries. An experienced Call Center Representative with 10-19 years of experience earns an average total compensation of $15.94 based on 185 salaries. In their late career (20 years and higher), employees earn an average total compensation of $15.
Pay Difference by Location
Employees with Call Center Representative in their job title in New York, New York earn an average of 28.7% more than the national average. These job titles also find higher than average salaries in Chicago, Illinois (10.2% more) and Phoenix, Arizona (8.8% more). The lowest salaries can be found in Las Vegas, Nevada (13.9% less), Houston, Texas (5.0% less) and Dallas, Texas (1.1% less).
Years of Experience
This data is based on 1,189 survey responses.