The average hourly pay for a Call Center Representative with Customer Service Metrics skills is $14.73.
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What Do Call Center Representatives Do?
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goal…Read more
Call Center Representative Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
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Call Center Representative
Customer Service Representative (CSR)
Somewhat common (8 - 20%)
Call Center Representative Job Listings
What Are Popular Skills for Call Center Representatives?
Skills that pay less than market rate include Customer Relations, Typing, Phone Support, Call Center Operations and Customer Service.
What is the Pay by Experience Level for Call Center Representatives?
An entry-level Call Center Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.56 based on 7 salaries. An early career Call Center Representative with 1-4 years of experience earns an average total compensation of $14.36 based on 50 salaries. A mid-career Call Center Representative with 5-9 years of experience earns an average total compensation of $15.84 based on 23 salaries. An experienced Call Center Representative with 10-19 years of experience earns an average total compensation of $15.14 based on 12 salaries.
Pay Difference by Location
Years of Experience
This data is based on 92 survey responses.