Average Call Center Representative with Customer Relationship Management (CRM) Skills Hourly Pay

$14.37
Avg. Hourly RateShow Salary
$1,500
Bonus
$2,000
Commission
$900
Profit Sharing
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The average hourly pay for a Call Center Representative with Customer Relationship Management (CRM) skills is $14.37.
10%
$10.33
MEDIAN
$14.37
90%
$18.96
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Hourly Rate
$10 - $19
Bonus
$101 - $5,847
Profit Sharing
$0 - $900
Commission
$0 - $2,000
Total Pay
$22,260 - $45,149
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What Do Call Center Representatives Do?

Call Center Representative Tasks
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Representative Job Listings

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What Are Popular Skills for Call Center Representatives?

Skills that pay less than market rate include Customer Relations, Typing, Phone Support, Call Center Operations and Customer Service.

What is the Pay by Experience Level for Call Center Representatives?

An entry-level Call Center Representative with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $12.21 based on 5 salaries. An early career Call Center Representative with 1-4 years of experience earns an average total compensation of $13.29 based on 56 salaries. A mid-career Call Center Representative with 5-9 years of experience earns an average total compensation of $15.05 based on 30 salaries. An experienced Call Center Representative with 10-19 years of experience earns an average total compensation of $16.31 based on 24 salaries. In their late career (20 years and higher), employees earn an average total compensation of $14.

Pay Difference by Location

Learn more about cost of living by city.

Years of Experience

This data is based on 120 survey responses.
Entry Level
4.2%
Early Career
46.7%
Mid Career
25.0%
Experienced
20.0%
Late Career
4.2%