Average Early-Career Call Center Team Lead with Performance Management Skills Hourly Pay

$18.08
Avg. Hourly RateShow Salary
$875
Bonus
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The average hourly pay for an Early-Career Call Center Team Lead with Performance Management skills is $18.08.
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United States (change)
Hourly Rate
$0 - $18
Bonus
$0 - $875
Total Pay
$37,186 - $54,683

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

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Popular Skills for Call Center Team Lead

Skills that pay less than market rate include Microsoft Office, Training, People Management, Customer Service and Team Leadership.