Average Early-Career Call Center Team Lead Hourly Pay

$15.83
Avg. Hourly RateShow Salary
$2,440
Bonus
$8,000
Commission
$2,969
Profit Sharing
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The average hourly pay for an Early-Career Call Center Team Lead is $15.83.
10%
$12.24
MEDIAN
$15.83
90%
$20.82
Is Call Center Team Lead your job title? Find out what you should be paid

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United States (change)
Hourly Rate
$12 - $21
Bonus
$503 - $5,960
Profit Sharing
$1,200 - $9,023
Commission
$1,300 - $18,000
Total Pay
$26,872 - $50,673

Your Market Worth Over Time

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Popular Employer Salaries for Call Center Team Lead

The top respondents for the job title Call Center Team Lead are from the companies The Lasik Vision Institute.Reported salaries are highest at The Lasik Vision Institute where the average pay is $13.50. The Lasik Vision Institute pays the lowest at around $13.50.

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills in Team Leadership and Training are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, People Management and Customer Service.

Pay by Experience Level for Call Center Team Lead

An entry-level Call Center Team Lead with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.25 based on 16 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $17.19 based on 175 salaries. An experienced Call Center Team Lead with 10-19 years of experience earns an average total compensation of $18.79 based on 117 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.
Employees with Call Center Team Lead in their job title in Phoenix, Arizona earn an average of 10.5% more than the national average. These job titles also find higher than average salaries in Dallas, Texas (5.9% more) and St. Paul, Minnesota (3.4% more). The lowest salaries can be found in Houston, Texas (1.8% less).

Years of Experience

This data is based on 346 survey responses.
Entry Level
4.6%
Mid Career
50.6%
Experienced
33.8%
Late Career
11.0%