Average Call Center Team Lead with Performance Management Skills Salary

$49,239
Avg. SalaryShow Hourly Rate
$875
Bonus
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The average salary for a Call Center Team Lead with Performance Management skills is $49,239.
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United States (change)
Salary
$0 - $49k
Bonus
$0 - $875
Total Pay
$37k - $53k

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Career Paths

Explore the most common career paths for Call Center Team Lead. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Team Lead
Call Center Supervisor
Customer Service Supervisor
Call Center Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills that pay less than market rate include Microsoft Office, Training, People Management, Customer Service and Team Leadership.

Years of Experience

This data is based on 5 survey responses.
Early Career
100.0%