The average salary for a Call Center Team Lead with Performance Management skills is $49,239.
Is Call Center Team Lead your job title? Get a personalized salary report!
$0 - $49k
$0 - $875
$37k - $53k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Explore the most common career paths for Call Center Team Lead. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Team Lead
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Call Center Team Lead Job Listings
Search for more jobs
Popular Skills for Call Center Team Lead
Skills that pay less than market rate include Microsoft Office, Training, People Management, Customer Service and Team Leadership.
Years of Experience
This data is based on 5 survey responses.
Related Job Salaries
$12 - $22
$12 - $30
$12 - $25
$10 - $22
$8 - $12
$8 - $15
$10 - $22
$11 - $22