Average Entry-Level Call Center Team Lead Hourly Pay

$15.22
Avg. Hourly RateShow Salary
$1,650
Bonus
$16,000
Commission
$8,100
Profit Sharing
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The average hourly pay for an Entry-Level Call Center Team Lead is $15.22.
10%
$11.91
MEDIAN
$15.22
90%
$19.53
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United States (change)
Hourly Rate
$12 - $20
Bonus
$450 - $9,100
Profit Sharing
$0 - $8,100
Commission
$0 - $16,000
Total Pay
$26,006 - $47,675

Your Market Worth Over Time

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills in Customer Service, Training and People Management are correlated to pay that is above average. Skills that pay less than market rate include Team Leadership.

Pay by Experience Level for Call Center Team Lead

An early career Call Center Team Lead with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $15.88 based on 382 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $17.21 based on 176 salaries. An experienced Call Center Team Lead with 10-19 years of experience earns an average total compensation of $18.85 based on 104 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.

Years of Experience

This data is based on 696 survey responses.
Early Career
54.9%
Mid Career
25.3%
Experienced
14.9%
Late Career
4.9%