The average hourly pay for an Experienced Call Center Team Lead is $18.79.
Is Call Center Team Lead your job title? Get a personalized salary report!
$13 - $24
$966 - $8,170
$0 - $1,400
$0 - $8,900
$29,544 - $59,377
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Explore the most common career paths for Call Center Team Lead. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Team Lead
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Call Center Team Lead Job Listings
Search for more jobs
Popular Skills for Call Center Team Lead
Avg. Hourly Rate
Skills in Team Leadership, People Management, Training and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.
Pay by Experience Level for Call Center Team Lead
An entry-level Call Center Team Lead with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.25 based on 16 salaries. An early career Call Center Team Lead with 1-4 years of experience earns an average total compensation of $15.78 based on 401 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $17.15 based on 172 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.
Years of Experience
This data is based on 627 survey responses.
Related Job Salaries
$12 - $22
$12 - $30
$12 - $25
$10 - $22
$8 - $12
$8 - $15
$10 - $22
$11 - $22