Average Experienced Call Center Team Lead Hourly Pay

$18.79
Avg. Hourly RateShow Salary
$2,966
Bonus
$8,900
Commission
$1,400
Profit Sharing
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The average hourly pay for an Experienced Call Center Team Lead is $18.79.
10%
$12.60
10%
$18.79
50%
$24.00
90%
90%
MEDIAN $18.79
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United States (change)
Hourly Rate
$13 - $24
Bonus
$966 - $8,170
Profit Sharing
$0 - $1,400
Commission
$0 - $8,900
Total Pay
$29,544 - $59,377

Your Market Worth Over Time

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Career Paths

Explore the most common career paths for Call Center Team Lead. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Call Center Team Lead
Call Center Supervisor
Customer Service Supervisor
Call Center Manager
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills in Team Leadership, People Management, Training and Microsoft Office are correlated to pay that is above average. Skills that pay less than market rate include Customer Service.

Pay by Experience Level for Call Center Team Lead

An entry-level Call Center Team Lead with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.25 based on 16 salaries. An early career Call Center Team Lead with 1-4 years of experience earns an average total compensation of $15.78 based on 401 salaries. A mid-career Call Center Team Lead with 5-9 years of experience earns an average total compensation of $17.15 based on 172 salaries. In their late career (20 years and higher), employees earn an average total compensation of $19.

Years of Experience

This data is based on 627 survey responses.
Entry Level
2.6%
Early Career
64.0%
Mid Career
27.4%
Late Career
6.1%