The average salary for a Call Center Team Lead with Microsoft Office skills in Phoenix, Arizona is $47,041.
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$39k - $50k
$0 - $5k
$33k - $50k
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Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Call Center Team Lead Job Listings
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Popular Skills for Call Center Team Lead
Skills that pay less than market rate include Training, Customer Service and People Management.
Employees with .NET Software Developer / Programmer in these locations earn less than the national average. The lowest salaries can be found in Tempe, Arizona (32.0% less) and Charlotte, North Carolina (21.8% less).
Years of Experience
This data is based on 5 survey responses.