Average Call Center Team Lead with People Management Skills Hourly Pay in Phoenix, Arizona

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The average hourly pay for a Call Center Team Lead with People Management skills in Phoenix, Arizona is $17.50.
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United States (change)
Hourly Rate
$16 - $20
$0 - $4,250
Total Pay
$26,298 - $54,226

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Job Description for Call Center Team Lead

Call Center Team Lead Tasks
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Skills in Training are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office, Customer Service and Team Leadership.
Employees with Call Center Team Lead in their job title in Denver, Colorado earn an average of 31.4% more than the national average. These job titles also find higher than average salaries in Austin, Texas (15.4% more) and Jacksonville, Florida (13.1% more). The lowest salaries can be found in West Palm Beach, Florida (21.5% less), Orlando, Florida (8.6% less) and Tampa, Florida (5.8% less).

Years of Experience

This data is based on 6 survey responses.
Early Career