The average salary for a Call Center Team Lead with Team Leadership skills in Phoenix, Arizona is $47,041.
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$40k - $50k
$0 - $3k
$29k - $54k
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Job Description for Call Center Team Lead
A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members. Often, a team lead supervises two or more customer servic…Read more
Call Center Team Lead Tasks
- Respond to escalated calls and resolve problems.
- Train call center staff in overall policies as well as escalation protocols.
- Monitor call center staff and volume and content of calls to identify problems.
- Motivate and manage call center staff.
Call Center Team Lead Job Listings
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Popular Skills for Call Center Team Lead
Skills that pay less than market rate include Training, Customer Service and People Management.
Pay Difference by Location
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Employees with Call Center Team Lead in their job title in Seattle, Washington earn an average of 35.8% more than the national average. These job titles also find higher than average salaries in Austin, Texas (9.5% more). The lowest salaries can be found in Salt Lake City, Utah (34.8% less), Jacksonville, Florida (20.8% less) and Chicago, Illinois (9.1% less).
Years of Experience
This data is based on 7 survey responses.