$34,817
Avg. Salary
$13.18
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$1,445

Commission

$575

The average pay for a Customer Service Representative (CSR) in Harrisburg, Pennsylvania is $13.18 per hour.

The average pay for a Customer Service Representative (CSR) in Harrisburg, Pennsylvania is $34,817 per year.

$10
10%
$13
50%
$17
90%
MEDIAN $13
$21k
10%
$35k
50%
$42k
90%
MEDIAN $34,817
$21,397 - $41,793
$21K
$35K
$42K
MEDIAN: $34,817
10%
50%
90%

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$10.19 - $17.50
$10
$13
$17
MEDIAN: $13.18
10%
50%
90%

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$0$41K
Salary $21,397 - $41,793
Bonus $1,445
Commission $575
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,861 - $40,049
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2018
  • Individuals Reporting: 13
Hourly Data $0$22
Hourly Rate $10.19 - $17.50
Overtime $19.67
Annual Data $0$40K
Bonus $1,445
Commission $575
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,861 - $40,049
  • Country: United States
  • Currency: USD
  • Updated: 21 Oct 2018
  • Individuals Reporting: 45

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Harrisburg, Pennsylvania

Dauphin County, Pennsylvania
49,297
Male:
23,034 (46.7%)
Female:
26,263 (53.3%)
Harrisburg (Pennsylvania German: Harrisbarig) is the capital city of the U.S. state of Pennsylvania and the county seat of Dauphin County. With a population of 49,673, it is the tenth-largest city in the U.S. state of Pennsylvania. It lies on the east bank of the Susquehanna River, 117 miles (188 km) north of Washington, D.C. and 170 miles (270 km) west of New York City. The Harrisburg-York-Lebanon, PA Combined Statistical Area is made up of six counties in south central Pennsylvania. As of the 2010 United States Census the CSA had a population total of 1,219,422, and ranked 3rd most populous in the state of Pennsylvania, after Philadelphia and Pittsburgh and 43rd most populous in the United States. Harrisburg played a notable role in American history during the Westward Migration, the American Civil War, and the Industrial Revolution. During part of the 19th century, the building of the Pennsylvania Canal and later the Pennsylvania...
Harrisburg:
$32,476
Pennsylvania:
$53,115
$769
Harrisburg:
$84,100
Pennsylvania:
$164,900
10.4%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 25 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 11 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $32,000 based on 15 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $33,000 based on 6 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.
Less than 1 year
5%
1-4 years
40%
5-9 years
31%
10-19 years
12%
20 years or more
12%

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲10%

▲6%

Mid-Career
▲4%

National Average
$30,000

▼14%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relations
▲6%

Microsoft Excel
▲1%

National Average
$30,000


▼5%

Call center operations
▼7%

Computer Service
▼7%

Problem Solving
▼9%

Data Entry
▼10%

Microsoft Word
▼10%

Data Processing
▼11%

Phone Support
▼12%

Sales
▼13%

Windows Operating System General Use
▼13%

Typing
▼15%

Microsoft Office
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 11 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
5%
1-4 years
40%
5-9 years
31%
10-19 years
12%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 67%
dental benefits
Dental: 65%
vision benefits
Vision: 53%
no benefits
None: 30%