Customer Service Representative (CSR) in Wilkes-Barre Salary

The average pay for a Customer Service Representative (CSR) in Wilkes-Barre, Pennsylvania is $12.06 per hour. People in this job generally don't have more than 20 years' experience.

$10.12 - $19.20
$10
$11
$19
MEDIAN: $11.50
10%
50%
90%

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Hourly Data $0$22
Hourly Rate $10.12 - $19.20
Overtime $22.23
Annual Data $0$41K
Bonus $1,539
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,234 - $41,774
  • Country: United States
  • Currency: USD
  • Updated: 19 Oct 2017
  • Individuals Reporting: 13

About Wilkes-Barre, Pennsylvania

Luzerne County, Pennsylvania
41,202
Male:
20,107 (48.8%)
Female:
21,095 (51.2%)
Wilkes-Barre (/ˈwɪlksˌbɛər/ or /-bɛəri/) is a city in the Commonwealth of Pennsylvania and the county seat of Luzerne County. It is one of the principal cities in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area. Located at the center of the Wyoming Valley, it is second in size only to the nearby city of Scranton. The Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area had a population of 563,631 as of the 2010 Census, making it the fourth-largest metro/statistical area in the state of Pennsylvania. Wilkes-Barre and the surrounding Wyoming Valley are framed by the Pocono Mountains to the east, the Endless Mountains to the west, and the Lehigh Valley to the south. The Susquehanna River flows through the center of the valley and defines the northwestern border of the city. Wilkes-Barre was founded in 1769 and formally incorporated in 1806. The city grew rapidly in the 19th century after the discovery of nearby coal reserves...
Wilkes-Barre:
$31,361
Pennsylvania:
$53,115
$642
Wilkes-Barre:
$79,500
Pennsylvania:
$164,900
5.6%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
71 %
Male
29 %

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 5 votes.
Less than 1 year
6%
1-4 years
47%
5-9 years
35%
10-19 years
12%

Experience Affects Customer Service Representative (CSR) Salaries

Mid-Career
▲10%

Experienced
▲5%

National Average
$27,000

▼2%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Relations
▲7%

Problem Solving
▲6%

Call Center
▲2%

Call center operations
▲1%

Customer Service
▼0%

National Average
$27,000

Typing
▼11%

Job Satisfaction

Somewhat satisfied
Rated 2 out of 5
based on 5 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
6%
1-4 years
47%
5-9 years
35%
10-19 years
12%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 69%
vision benefits
Vision: 62%
no benefits
None: 15%