Customer Service Representative (CSR) in Lancaster, Pennsylvania Salary

A Customer Service Representative (CSR) in Lancaster, Pennsylvania earns an average wage of $13.42 per hour. The highest paying skills associated with this job are Microsoft Office and Customer Relationship Management (CRM).

$32,681 - $43,000
$36K
MEDIAN: $36,174
50%

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$9.89 - $17.77
$9
$13
$18
MEDIAN: $13.36
10%
50%
90%

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$0$43K
Salary $36,174
Bonus $900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,011 - $43,507
  • Country: United States
  • Currency: USD
  • Updated: 9 Sep 2017
  • Individuals Reporting: 7
Hourly Data $0$24
Hourly Rate $9.89 - $17.77
Overtime $23.09
Annual Data $0$43K
Bonus $900
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,011 - $43,507
  • Country: United States
  • Currency: USD
  • Updated: 9 Sep 2017
  • Individuals Reporting: 20

Find Out Exactly What You Should Be Paid

United States (change)

About Lancaster, Pennsylvania

Lancaster County, Pennsylvania
59,368
Male:
29,202 (49.2%)
Female:
30,166 (50.8%)
Lancaster (/ˈlænkæstər/, local /ˈlæŋkᵻstər/; Pennsylvania German: Lengeschder) is a city located in South Central Pennsylvania which serves as the seat of Pennsylvania's Lancaster County and one of the oldest inland towns in the United States (along with Hartford, Connecticut; Springfield, Massachusetts; Petersburg, Virginia; Albany, New York; Schenectady, New York, and several other early settlements). With a population of 59,322, it ranks eighth in population among Pennsylvania's cities. The Lancaster metropolitan area population is 507,766, making it the 101st largest metropolitan area in the US and 2nd largest in the South Central Pennsylvania area. The city's primary industries include healthcare, tourism, public administration, manufacturing, both professional and semi-professional services, and home of the Park City Center shopping mall, the largest indoor retail facility in the region. Lancaster hosts more electronic public CCTV outdoor cameras per capita than cities such as Boston...
Lancaster:
$33,772
Pennsylvania:
$53,115
$778
Lancaster:
$107,900
Pennsylvania:
$164,900
8.8%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $24,000 based on 17 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 9 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $35,000 based on 8 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $36,000 based on 12 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
46 %
Male
54 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
1-4 years
44%
5-9 years
15%
10-19 years
22%
20 years or more
19%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

Late-Career
▲16%

▲13%

Mid-Career
▲4%

National Average
$31,000

▼22%

Skills That Affect Customer Service Representative (CSR) Salaries

Microsoft Office
▲10%

Customer Relationship Management (CRM)
▲10%

Call center operations
▲6%

▲1%

National Average
$31,000

Customer Service
▼2%

Customer Relations
▼2%

Problem Solving
▼3%

Microsoft Word
▼4%

Phone Support
▼5%

Microsoft Excel
▼9%

Call Center
▼13%

Typing
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
46 %
Male
54 %

Years of Experience

1-4 years
44%
5-9 years
15%
10-19 years
22%
20 years or more
19%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 65%
vision benefits
Vision: 50%
no benefits
None: 15%
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