$31,106
Avg. Salary
$13.82
Avg. Hourly Rate
Help us gather more data!
Is Customer Service Representative (CSR) your job title? Get your free, personalized salary report
Take our survey now »

The average pay for a Customer Service Representative (CSR) in Pittsburgh, Pennsylvania is $13.82 per hour.

The average pay for a Customer Service Representative (CSR) in Pittsburgh, Pennsylvania is $31,106 per year.

$10
10%
$14
50%
$18
90%
MEDIAN $14
$25k
10%
$31k
50%
$43k
90%
MEDIAN $31,106
$25,073 - $43,214
$25K
$31K
$43K
MEDIAN: $31,106
10%
50%
90%

Add this chart to your site: 640px    300px

$10.25 - $18.38
$10
$14
$18
MEDIAN: $13.82
10%
50%
90%

Add this chart to your site: 640px    300px

$0$43K
Salary $25,073 - $43,214
Bonus $210 - $4,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,490 - $42,515
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 66
Hourly Data $0$29
Hourly Rate $10.25 - $18.38
Overtime $8.24 - $29.07
Annual Data $0$42K
Bonus $210 - $4,150
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,490 - $42,515
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2018
  • Individuals Reporting: 112

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Popular Employer Salaries for Customer Service Representative (CSR)

About Pittsburgh, Pennsylvania

Allegheny County, Pennsylvania
304,385
Male:
149,690 (49.2%)
Female:
154,695 (50.8%)
Pittsburgh (/ˈpɪtsbərɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. The Combined Statistical Area (CSA) population of 2,659,937 is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania after Philadelphia and the 20th-largest in the U.S. Located at the confluence of the Allegheny and Monongahela rivers, which form the Ohio River, Pittsburgh is known as both "the Steel City" for its more than 300 steel-related businesses, and as the "City of Bridges" for its 446 bridges. The city features 30 skyscrapers, two inclines, a pre-revolutionary fortification and the Point State Park at the confluence of the rivers. The city developed as a vital link of the Atlantic coast and Midwest. The mineral-rich Allegheny Mountains made the area coveted by the French and British empires, Virginia, Whiskey Rebels, and Civil War raiders. Aside from steel,...
Pittsburgh:
$41,293
Pennsylvania:
$55,702
$858
Pittsburgh:
$108,400
Pennsylvania:
$170,600
4.3%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $30,000 based on 64 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $29,000 based on 35 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 26 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 9 salaries.

Customer Service Representative (CSR) Reviews

Q: What is it like working as a Customer Service Representative (CSR) at Alorica, Inc.?

Customer Service Representative (CSR) in Pittsburgh:
"Friendly."
Pros: The people I work with also the flexibility of using pto, the overtime when availbale.
Cons: Not being treated the same as everyone else.

Key Stats for Customer Service Representative (CSR)

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.
Less than 1 year
6%
1-4 years
39%
5-9 years
21%
10-19 years
22%
20 years or more
12%

Experience Affects Customer Service Representative (CSR) Salaries

▲14%

▲1%

National Average
$30,000

▼1%

▼4%

Skills That Affect Customer Service Representative (CSR) Salaries

Phone Support
▲9%

Microsoft Excel
▲7%


Windows Operating System General Use
▲4%

▼0%

National Average
$30,000


Data Processing
▼2%



Customer Relationship Management (CRM)
▼3%


▼6%

▼6%


Computer Service
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
6%
1-4 years
39%
5-9 years
21%
10-19 years
22%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 60%
vision benefits
Vision: 53%
no benefits
None: 28%