Customer Service Representative (CSR) in Erie, Pennsylvania Salary

How much does a Customer Service Representative (CSR) make in Erie, PA? In Erie, a Customer Service Representative (CSR) earns around $14.25 per hour on average. This is 5% higher than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Erie range from $10.17 per hour to $17.69 per hour. Total Annual Pay, which includes hourly rate and overtime for a Customer Service Representative (CSR) in Erie ranges from $16,752 to $53,717 annually. Job satisfaction is reported as 5 out of 5 stars. In this profession, there is a pretty equal ratio of male and female in Erie with men accounting for 50 percent of the population. In Erie, a Customer Service Representative (CSR) often enjoys benefits provided by their employer.

$10.17 - $17.69
$14
MEDIAN: $14.25
50%

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Hourly Data $0$22
Hourly Rate $14.25
Overtime $22.50
Annual Data $0$53K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$16,752 - $53,717
  • Country: United States
  • Currency: USD
  • Updated: 20 Nov 2017
  • Individuals Reporting: 8

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Erie, Pennsylvania

Erie County, Pennsylvania
99,470
Male:
48,618 (48.9%)
Female:
50,852 (51.1%)
Erie /ˈɪəri/ is a city in northwestern Pennsylvania, United States. Named for the lake and the Native American tribe that resided along its southern shore, Erie is the state's fourth-largest city (after Philadelphia, Pittsburgh, and Allentown), with a population of 101,786 at the 2010 census, and an estimated population of 99,452 in 2014. It was the third-largest city in the state until 1999. It is the second largest city in Western Pennsylvania (after Pittsburgh) and the largest city in northwestern Pennsylvania. Erie's metropolitan area, equivalent to all of Erie County, consists of approximately 280,000 residents. The city is the seat of government for Erie County and the principal city of the Erie, PA Metropolitan Statistical Area. Erie is between Buffalo, New York, Cleveland, Ohio, and Pittsburgh, Pennsylvania. Once teeming with heavy industry, Erie's manufacturing sector remains prominent in the local economy, though service industries, health care, higher education, and tourism are...
Erie:
$35,139
Pennsylvania:
$55,702
$644
Erie:
$89,000
Pennsylvania:
$170,600
4.3%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
50 %
Male
50 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.
1-4 years
40%
5-9 years
10%
10-19 years
50%

Skills That Affect Customer Service Representative (CSR) Salaries

Customer Service
▲21%

Call center operations
▲3%

National Average
$34,000

Call Center
▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 3 votes.

Gender

Female
50 %
Male
50 %

Years of Experience

1-4 years
40%
5-9 years
10%
10-19 years
50%

Common Health Benefits

medical benefits
Medical: 50%
dental benefits
Dental: 17%
vision benefits
Vision: 17%
no benefits
None: 50%