Customer Service Representative (CSR) in Roanoke, Virginia Salary

The average wage for a Customer Service Representative (CSR) in Roanoke, Virginia is $14.74 per hour. Most people with this job move on to other positions after 20 years in this career.

$9.50 - $16.53
$9
$14
$17
MEDIAN: $13.82
10%
50%
90%

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Hourly Data $0$21
Hourly Rate $9.50 - $16.53
Overtime $21.60
Annual Data $0$38K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,660 - $38,657
  • Country: United States
  • Currency: USD
  • Updated: 13 Nov 2017
  • Individuals Reporting: 14

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.

About Roanoke, Virginia

Roanoke city, Virginia
99,897
Male:
47,252 (47.3%)
Female:
52,645 (52.7%)
Roanoke is an independent city in the southern U.S. state of Virginia. As of the 2010 census, the population was 97,032. It is located in the Roanoke Valley of the Roanoke Region of Virginia. Roanoke is the largest municipality in Southwest Virginia, and is the principal municipality of the Roanoke Metropolitan Statistical Area (MSA), which had a 2010 population of 308,707. It is composed of the independent cities of Roanoke and Salem, and Botetourt, Craig, Franklin, and Roanoke counties. Bisected by the Roanoke River, Roanoke is the commercial and cultural hub of much of Southwest Virginia and portions of Southern West Virginia. Incorporation The town first called Big Lick was established in 1852 and chartered in 1874. It was named for a large outcropping of salt which drew the wildlife to the site near the Roanoke River. In 1882 it became the town of Roanoke, and in 1884 it was chartered as the...
Roanoke:
$39,835
Virginia:
$66,262
$759
Roanoke:
$134,100
Virginia:
$257,800
4.2%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
88 %
Male
13 %
Less than 1 year
11%
1-4 years
28%
5-9 years
28%
10-19 years
22%
20 years or more
11%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲2%

National Average
$31,000

Entry-Level
▼8%

Skills That Affect Customer Service Representative (CSR) Salaries

National Average
$31,000

Customer Service
▼1%

Call center operations
▼8%

Call Center
▼14%

Gender

Female
88 %
Male
13 %

Years of Experience

Less than 1 year
11%
1-4 years
28%
5-9 years
28%
10-19 years
22%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 100%
dental benefits
Dental: 75%
vision benefits
Vision: 83%
no benefits
None: