$16.74
Avg. Hourly Rate
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$30,968 - $52,500
$40K
MEDIAN: $39,740
50%

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$8.75 - $21.17
$8
$17
$21
MEDIAN: $16.74
10%
50%
90%

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$0$58K
Salary $39,740
Bonus $1,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,433 - $58,175
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 9
Hourly Data $0$21
Hourly Rate $8.75 - $21.17
Annual Data $0$58K
Bonus $1,800
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,433 - $58,175
  • Country: United States
  • Currency: USD
  • Updated: 12 Aug 2018
  • Individuals Reporting: 14

How much does a Customer Service Representative (CSR) make in Fairfax, VA?

In Fairfax, a Customer Service Representative (CSR) takes home an average of $16.74 per hour. This is 19% above the national average for a Customer Service Representative (CSR) which is $13.
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Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2018 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Fairfax, Virginia

Fairfax city, Virginia
23,507
Male:
11,638 (49.5%)
Female:
11,869 (50.5%)
Fairfax (/ˈfɛər.fæks/ FAIR-faks), colloquially Central Fairfax, Downtown Fairfax, Fairfax City, Historic Fairfax, or City of Fairfax, is an independent city in the Commonwealth of Virginia. As of the 2010 census the population was 22,565, which had risen to an estimated 24,013 as of 2015. The city of Fairfax is an enclave within Fairfax County. However, Fairfax County is a separate political entity. The city of Fairfax, and the area immediately surrounding the historical border of the city of Fairfax, also officially designated by Fairfax County as "Fairfax", comprise the county seat of Fairfax County. Situated in Northern Virginia, Fairfax is part of the Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area. The city is 17 miles (27 km) west of Washington, D.C. The Washington Metro's Orange Line serves Fairfax through its Vienna station. CUE Bus and Metrobus operate in Fairfax. George Mason University (GMU), Virginia's largest public institution, is located just outside...
Fairfax:
$100,584
Virginia:
$64,792
$1,671
Fairfax:
$462,800
Virginia:
$243,500
3.8%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
64 %
Male
36 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
Less than 1 year
4%
1-4 years
30%
5-9 years
43%
10-19 years
13%
20 years or more
9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
4%
1-4 years
30%
5-9 years
43%
10-19 years
13%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 80%
vision benefits
Vision: 67%
no benefits
None: 20%