Customer Service Representative (CSR) in Richmond, Virginia Salary

The average pay for a Customer Service Representative (CSR) in Richmond, Virginia is $12.39 per hour. The skills that increase pay for this job the most are Customer Relations, Inside Sales, and Problem Solving. People in this job generally don't have more than 20 years' experience.

$23,809 - $49,022
$24K
$31K
$49K
MEDIAN: $31,120
10%
50%
90%

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$9.82 - $17.85
$9
$13
$18
MEDIAN: $12.79
10%
50%
90%

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$0$49K
Salary $23,809 - $49,022
Bonus $1,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,784 - $39,383
  • Country: United States
  • Currency: USD
  • Updated: 18 Sep 2017
  • Individuals Reporting: 16
Hourly Data $0$22
Hourly Rate $9.82 - $17.85
Overtime $18.09
Annual Data $0$39K
Bonus $1,300
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,784 - $39,383
  • Country: United States
  • Currency: USD
  • Updated: 18 Sep 2017
  • Individuals Reporting: 47

Find Out Exactly What You Should Be Paid

United States (change)

About Richmond, Virginia

Richmond city, Virginia
220,289
Male:
104,793 (47.6%)
Female:
115,496 (52.4%)
Richmond (/ˈrɪtʃmənd/ RICH-mənd) is the capital of the Commonwealth of Virginia, in the United States. It is the center of the Richmond Metropolitan Statistical Area (MSA) and the Greater Richmond Region. While it was incorporated in 1742, Richmond has been an independent city since 1871. As of the 2010 census, the population was 204,214; in 2015, the population was estimated to be 220,289, the fourth-most populous city in Virginia. The Richmond Metropolitan Area has a population of 1,260,029, the third-most populous metro in the state. Richmond is located at the fall line of the James River, 44 miles (71 km) west of Williamsburg, 66 miles (106 km) east of Charlottesville, and 98 miles (158 km) south of Washington, D.C. Surrounded by Henrico and Chesterfield counties, the city is located at the intersections of Interstate 95 and Interstate 64, and encircled by Interstate 295 and Virginia State Route 288. Major suburbs include Midlothian to the southwest,...
Richmond:
$39,906
Virginia:
$66,262
$927
Richmond:
$199,900
Virginia:
$257,800
5.6%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 32 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 16 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 13 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.
Less than 1 year
5%
1-4 years
49%
5-9 years
16%
10-19 years
24%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Customer Service Representative (CSR) Salaries

▲17%

Late-Career
▲17%

▲8%

National Average
$29,000

▼11%

Skills That Affect Customer Service Representative (CSR) Salaries


Inside Sales
▲13%


Sales
▲4%

Computer Service
▲2%

National Average
$29,000

Microsoft Office
▼1%

Windows Operating System General Use
▼1%

▼5%

Phone Support
▼5%

Microsoft Word
▼5%

Call center operations
▼12%


▼14%

Typing
▼15%

Insurance
▼15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
5%
1-4 years
49%
5-9 years
16%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 63%
vision benefits
Vision: 51%
no benefits
None: 22%
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