$34,402
Avg. Salary
$13.19
Avg. Hourly Rate
Help us gather more data! Is Customer Service Representative (CSR) your job title? Find out what you're worth.

The average pay for a Customer Service Representative (CSR) in Richmond, Virginia is $13.19 per hour.

The average pay for a Customer Service Representative (CSR) in Richmond, Virginia is $34,402 per year.

10%
$9.60
10%
$13.19
50%
$18.12
90%
90%
MEDIAN $13.19
10%
$28k
10%
$34k
50%
$51k
90%
90%
MEDIAN $34,402
$28,359 - $50,876
$28K
$34K
$51K
MEDIAN: $34,402
10%
50%
90%

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$9.60 - $18.12
$9
$13
$18
MEDIAN: $13.19
10%
50%
90%

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$0$50K
Salary $28,359 - $50,876
Bonus $51.06 - $14,681
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,607 - $40,889
  • Country: United States
  • Currency: USD
  • Updated: 17 May 2019
  • Individuals Reporting: 37
Hourly Data $0$27
Hourly Rate $9.60 - $18.12
Overtime $15.02 - $27.16
Annual Data $0$40K
Bonus $51.06 - $14,681
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,607 - $40,889
  • Country: United States
  • Currency: USD
  • Updated: 17 May 2019
  • Individuals Reporting: 108

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2019 PayScale.com)

About Richmond, Virginia

Richmond city, Virginia
220,289
Male:
104,793 (47.6%)
Female:
115,496 (52.4%)
Richmond (/ˈrɪtʃmənd/ RICH-mənd) is the capital of the Commonwealth of Virginia, in the United States. It is the center of the Richmond Metropolitan Statistical Area (MSA) and the Greater Richmond Region. While it was incorporated in 1742, Richmond has been an independent city since 1871. As of the 2010 census, the population was 204,214; in 2015, the population was estimated to be 220,289, the fourth-most populous city in Virginia. The Richmond Metropolitan Area has a population of 1,260,029, the third-most populous metro in the state. Richmond is located at the fall line of the James River, 44 miles (71 km) west of Williamsburg, 66 miles (106 km) east of Charlottesville, and 98 miles (158 km) south of Washington, D.C. Surrounded by Henrico and Chesterfield counties, the city is located at the intersections of Interstate 95 and Interstate 64, and encircled by Interstate 295 and Virginia State Route 288. Major suburbs include Midlothian to the southwest,...
Richmond:
$39,906
Virginia:
$66,262
$927
Richmond:
$199,900
Virginia:
$257,800
5.6%

Customer Service Representative (CSR) Job Listings

Pay by Experience Level for Customer Service Representative (CSR)

Pay by Experience for a Customer Service Representative (CSR) has a positive trend. An entry-level Customer Service Representative (CSR) with less than 5 years of experience can expect to earn an average total compensation of $26,000 based on 32 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Customer Service Representative (CSR) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $32,000 based on 16 salaries. An experienced Customer Service Representative (CSR) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 13 salaries. A Customer Service Representative (CSR) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $34,000 based on 5 salaries.

Key Stats for Customer Service Representative (CSR)

Gender

Female
74 %
Male
26 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.
Less than 1 year
6%
1-4 years
42%
5-9 years
20%
10-19 years
22%
20 years or more
10%

Experience Affects Customer Service Representative (CSR) Salaries

▲14%

Late-Career
▲14%

▲5%

National Average
$30,000

▼14%

Skills That Affect Customer Service Representative (CSR) Salaries


Inside Sales
▲10%


Sales
▲1%

National Average
$30,000

Computer Service
▼1%

Microsoft Office
▼4%

Windows Operating System General Use
▼4%

Microsoft Word
▼7%

▼8%

Phone Support
▼8%

Call center operations
▼15%

▼16%


Typing
▼17%

Insurance
▼17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 24 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
6%
1-4 years
42%
5-9 years
20%
10-19 years
22%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 62%
vision benefits
Vision: 53%
no benefits
None: 25%