Customer Service Representative (CSR) in Alexandria, Virginia Salary

How much does a Customer Service Representative (CSR) make in Alexandria, VA? A Customer Service Representative (CSR) in Alexandria earns an average of $13.00 per hour. This is 4% below the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Alexandria range from $9.81 per hour to $18.71 per hour. Total Annual Pay, which includes hourly rate and overtime for a Customer Service Representative (CSR) in Alexandria ranges from $20,439 to $46,357 annually. Job satisfaction is reported as 4 out of 5 stars. In Alexandria, women make up the majority of the workforce (77 percent). In Alexandria, a Customer Service Representative (CSR) often enjoys medical and dental benefits provided by their employer.

$19,463 - $47,892
$19K
$42K
$48K
MEDIAN: $41,632
10%
50%
90%

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$9.81 - $18.71
$9
$13
$19
MEDIAN: $13.00
10%
50%
90%

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$0$47K
Salary $19,463 - $47,892
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,439 - $46,357
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 11
Hourly Data $0$24
Hourly Rate $9.81 - $18.71
Overtime $24.00
Annual Data $0$46K
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,439 - $46,357
  • Country: United States
  • Currency: USD
  • Updated: 22 Nov 2017
  • Individuals Reporting: 13

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Alexandria, Virginia

Alexandria city, Virginia
153,511
Male:
74,989 (48.8%)
Female:
78,522 (51.2%)
Alexandria is an independent city in the United States Commonwealth of Virginia. As of the 2010 census, the population was 139,966, and in 2015, the population was estimated to be 153,511. Located along the western bank of the Potomac River, Alexandria is approximately 7 miles (11 km) south of downtown Washington, D.C. Like the rest of Northern Virginia, as well as Central Maryland, modern Alexandria has been influenced by its proximity to the U.S. capital. It is largely populated by professionals working in the federal civil service, in the U.S. military, or for one of the many private companies which contract to provide services to the federal government. One of Alexandria's largest employers is the U.S. Department of Defense. Another is the Institute for Defense Analyses. In 2005, the United States Patent and Trademark Office moved to Alexandria. The historic center of Alexandria is known as "Old Town". With its concentration of boutiques,...
Alexandria:
$90,056
Virginia:
$66,262
$1,627
Alexandria:
$541,700
Virginia:
$257,800
2.6%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
77 %
Male
23 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
1-4 years
38%
5-9 years
25%
10-19 years
29%
20 years or more
8%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲32%

National Average
$32,000

Entry-Level
▼1%

Skills That Affect Customer Service Representative (CSR) Salaries

National Average
$32,000

Call center operations
▼3%

Problem Solving
▼18%

Customer Service
▼20%

Microsoft Word
▼23%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

1-4 years
38%
5-9 years
25%
10-19 years
29%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 69%
dental benefits
Dental: 81%
vision benefits
Vision: 50%
no benefits
None: 19%