Customer Service Representative (CSR) in Virginia Beach Salary

How much does a Customer Service Representative (CSR) make in Virginia Beach, VA? In Virginia Beach, a Customer Service Representative (CSR) earns an average of $12.29 per hour. This is 10% less than the national average for a Customer Service Representative (CSR) which is $13.52 per hour. Wages for a Customer Service Representative (CSR) in Virginia Beach range from $8.32 per hour to $18.17 per hour. Total Annual Pay, which includes hourly rate, bonus, tips, and overtime for a Customer Service Representative (CSR) in Virginia Beach ranges from $18,234 to $37,093 annually. Job satisfaction is reported as 4 out of 5 stars. In Virginia Beach, women make up the majority of the workforce (69 percent). In Virginia Beach, a Customer Service Representative (CSR) often enjoys medical, dental, and vision benefits provided by their employer.

$24,658 - $35,759
$25K
$31K
$36K
MEDIAN: $31,157
10%
50%
90%

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$8.32 - $18.17
$8
$12
$18
MEDIAN: $12.29
10%
50%
90%

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$0$37K
Salary $24,658 - $35,759
Bonus $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,234 - $37,093
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 10
Hourly Data $0$18
Hourly Rate $8.32 - $18.17
Hourly Tips $1.57
Overtime $18.31
Annual Data $0$37K
Bonus $3,500
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$18,234 - $37,093
  • Country: United States
  • Currency: USD
  • Updated: 18 Nov 2017
  • Individuals Reporting: 26

Job Description for Customer Service Representative (CSR)

A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers. In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed. There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass. Customer Service Representatives work for many different companies from insurance companies, manufacturing corporations, cable corporations, rental industries, beverage industries, and many more companies. Also it is common that the majority of Customer Service Representatives work in call centers, and their co-workers are usually trained in the same programs as they are. They usually are seated in a cubicle, and a typical work hours could varies some ranging from Monday-Friday 8am to 5pm. However if you are working in a call center, they usually are opened 24 hours 7 days a week. In this case, you can work either first shift usually 7am to 3pm, second shift 3pm to 11pm, or third shift 11p to 7am. Customer Service Representatives also no longer have to be confined to a building, because a lot are now being offered the opportunity to work from home. (Copyright 2017 PayScale.com)


Customer Service Representative (CSR) Tasks

  • Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
  • First point of customer contact for general inquiries like pricing, products, scheduling etc.
  • Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

About Virginia Beach, Virginia

Virginia Beach city, Virginia
452,745
Male:
222,684 (49.2%)
Female:
230,061 (50.8%)
Virginia Beach is an independent city located in the U.S. state of Virginia. As of the 2010 census, the population was 437,994. In 2015, the population was estimated to be 452,745. Although mostly suburban in character, it is the most populous city in Virginia and the 41st most populous city in the nation. Located on the Atlantic Ocean at the mouth of the Chesapeake Bay, Virginia Beach is included in the Hampton Roads metropolitan area. This area, known as "America's First Region", also includes the independent cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, and Suffolk, as well as other smaller cities, counties, and towns of Hampton Roads. Virginia Beach is a resort city with miles of beaches and hundreds of hotels, motels, and restaurants along its oceanfront. Every year the city hosts the East Coast Surfing Championships as well as the North American Sand Soccer Championship, a beach soccer tournament. It...
Virginia Beach:
$67,281
Virginia:
$66,262
$1,258
Virginia Beach:
$262,900
Virginia:
$257,800
3.6%

Customer Service Representative (CSR) Job Listings

Key Stats for Customer Service Representative (CSR)

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
3%
1-4 years
56%
5-9 years
11%
10-19 years
28%
20 years or more
3%

Experience Affects Customer Service Representative (CSR) Salaries

Experienced
▲2%

▲1%

National Average
$27,000

▼5%

Skills That Affect Customer Service Representative (CSR) Salaries

▲8%

Customer Relations
▲3%

Sales
▼0%

National Average
$27,000

Data Entry
▼3%


Call center operations
▼4%

Microsoft Office
▼6%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
3%
1-4 years
56%
5-9 years
11%
10-19 years
28%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 63%
vision benefits
Vision: 63%
no benefits
None: 21%