The average salary for a Customer Success Manager with Account Management skills is $66,535.
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$46k - $103k
$3k - $24k
$986 - $15k
$3k - $36k
$48k - $118k
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Job Description for Customer Success Manager
Simply put, customer success managers are responsible for customer-retention and do whatever they can to ensure that a company's current customers are satisfied with their products or services. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team. Customer success managers serve as liaisons between a company's upper management and customers, and as the first l…Read more
Customer Success Manager Tasks
- Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback.
- Review and assess customers' progress and offer recommendations based on results.
- Ensure highest customer satisfaction and return on investment while enhancing customer experience.
- Define business objectives for the customer and develop a strategic direction for success.
Popular Employer Salaries for Customer Success Manager
The top respondents for the job title Customer Success Manager are from the companies Linkedin Corporation, Microsoft Corp and Pitchbook. Reported salaries are highest at Linkedin Corporation where the average pay is $99,157. Other companies that offer high salaries for this role include Microsoft Corp and Smartsheet, earning around $95,000 and $74,143, respectively. Pitchbook pays the lowest at around $47,846. Workiva and Relias Learning also pay on the lower end of the scale, paying $60,500 and $62,400, respectively.
Customer Success Manager Job Listings
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Popular Skills for Customer Success Manager
Software as a Service (SaaS)
Skills in Software as a Service (SaaS) and Client Interaction are correlated to pay that is above average. Skills that pay less than market rate include Customer Service, Customer Relations and Customer Relationship Management (CRM).
Pay by Experience Level for Customer Success Manager
An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $53,908 based on 54 salaries. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of $61,839 based on 1,358 salaries. A mid-career Customer Success Manager with 5-9 years of experience earns an average total compensation of $75,185 based on 691 salaries. An experienced Customer Success Manager with 10-19 years of experience earns an average total compensation of $86,784 based on 301 salaries. In their late career (20 years and higher), employees earn an average total compensation of $94,809.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Customer Success Manager in their job title in San Francisco, California earn an average of 22.9% more than the national average. These job titles also find higher than average salaries in New York, New York (11.1% more) and Boston, Massachusetts (4.3% more). The lowest salaries can be found in Austin, Texas (6.7% less), Atlanta, Georgia (4.6% less) and Seattle, Washington (4.1% less).
Years of Experience
This data is based on 2,488 survey responses.
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