The average salary for a Desktop Support Technician with Help Desk / Desktop Support skills in Chicago, Illinois is $47,454.
Desktop Support Technician by
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What Do Desktop Support Technicians Do?
Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how t…Read more
Desktop Support Technician Tasks
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
- Coordinate with vendors to resolve problems.
- Add or replace memory, new keyboards, motherboards, and other components.
- Set up and troubleshoot domains, user accounts and software accounts.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
Desktop Support Technician Job Listings
What Are Popular Skills for Desktop Support Technicians?
Skills in Help Desk / Desktop Support (Tier 2), Computer Hardware Technician, Customer Service and PC Support are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support.
What is the Pay by Experience Level for Desktop Support Technicians?
An early career Desktop Support Technician with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $41,711 based on 17 salaries. A mid-career Desktop Support Technician with 5-9 years of experience earns an average total compensation of $47,012 based on 5 salaries. An experienced Desktop Support Technician with 10-19 years of experience earns an average total compensation of $55,000 based on 8 salaries.
Pay Difference by Location
Employees with Desktop Support Technician in their job title in Los Angeles, California earn an average of 12.2% more than the national average. These job titles also find higher than average salaries in Washington, District of Columbia (11.4% more) and New York, New York (7.3% more). The lowest salaries can be found in Houston, Texas (14.7% less), Dallas, Texas (9.5% less) and Atlanta, Georgia (1.0% less).
Years of Experience
This data is based on 30 survey responses.
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